Monarch Airlines

Birmingham to Malaga return. Comfortable flights both ways with polite attentive staff. Having read the horror stories about Monarch's sub-contracting to other airlines I contacted them by email and received a reply confirming that we would have a Monarch plane and crew. The return flight was delayed by nearly 2 hours allegedly because fog at Malaga had closed the airport. Whilst it had indeed been misty we heard plenty of aircraft taking off as our hotel was under the flight path. Other airlines didn't seem to be suffering as much. I couldn't find any reference on the Internet to Malaga being closed even searching in Spanish. On return to BHX the luggage took ages as usual but that's not Monarch's fault.

Disgraceful disregard for passengers who booked flight only from Preveza to Manchester on Sunday 7/10/2012. Delay of just under 12 hours with no information or representative from the airline. Had to rely on Package holiday reps who informed us as to why the flight was delayed when the eventually turned up at the airport having kept their clients in the resorts till necessary. We were left with no answers from an original check in time from 11.30am till eventual take off at 12.55am the following morning. Not the cheapest of flights either given you pay extra for supposed daytime flights. Disgusted.