Monarch Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 452 reviews
6/10
No Skytrax Rating
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Monarch Airlines customer review

(United Kingdom)

Manchester to Faro delayed again (07.40 delayed to 18.45) and passengers told it won't be a Monarch plane taking them if indeed the flight does eventually take off! This seems to be happening more and more with Monarch what's going on with this airline please?
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Monarch Airlines customer review

(United Kingdom)

EMA-Malaga and return. Feel cheated that Monarch failed to inform us even at check-in that outward flight would be on a tatty old Small Planet B737. First we knew was when we saw it on the apron. Cabin crew OK but English not good. Return on Monarch A320 much better. Punctual departures on both legs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Monarch Airlines customer review

(United Kingdom)

When we arrived at Tenerife airport for our return flight to Gatwick we were told 3.30pm flight delayed until 7.40pm. I checked online and found out the plane coming out to us was not even scheduled to leave Gatwick until at least 5pm so earliest we could leave would be 10pm. Monarch would not comment on this. Flight eventually left Tenerife at 11pm - 7.5 hours late. Fortunately for us we were home in bed by then as on learning of the delay we immediately rebooked 2 standby seats on a Thomas cook flight to Stansted. Our risk to use Monarch again cost us 150 euros for our Thomas cook seats but we have now learnt our lesson and will never fly Monarch again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Monarch Airlines customer review

(United Kingdom)

Flew into Gatwick from Palma 28th October and was told that due to technical difficulties there would be a 6 hour delay in Palma. The flight went out but it would appear the flight was overbooked and another flight had to provided. Not impressed as when we reached Gatwick there was a further delay as there was no staff to unload the plane then told they could not get the door open. As a result of this my waiting taxi charged me waiting time. From the reviews this seems to be a common occurrence with no respect or regard for peoples time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Monarch Airlines customer review

(United Kingdom)

Two hour delay going out Gatwick to Lanzarote and the day before we flew home they changed the departure time from 18.00 to 19.55 without informing us. The flight actually took off at 20.20 getting us to Gatwick at 5 past midnight. Seats are tiny - I'm 6 foot so not unusually tall and it was impossible to get my knees in so they kept driving the trolley into my leg. The top of the seat was at the top of my shoulders. It was hot and the staff looked totally miserable. Dreadful experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Monarch Airlines customer review

(United Kingdom)

We booked to go East Midlands to Palma. A few days before I had an email to say travelling with Air Italy a small relatively new company. We had the same seats both ways. We were half an hour late leaving. In our seats we noticed repairs sticky tape and ripped armrests. Unfortunately we were on the same plane home - we recognised the sticky tape! My husband's lunch served at 12.30 was the same as the breakfast served on the way out!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Monarch Airlines customer review

(United Kingdom)

Flight from Majorca to Gatwick on 23 October delayed by 7.5 hours. New plane had to be flown out. Seats in new plane even more crammed - both sideways and forwards than before. Nobody seemed to be keeping local staff informed as to whet was happening. Monarch used to be much better. One mark for landing at the right airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Monarch Airlines customer review

(United Kingdom)

This was the first time I had flown on Monarch and felt as if I was travelling in a cattle truck. We had paid to check in our luggage but found that there were people taking cases on board that were equally as big as ours some were taking two pieces and cramming them into the lockers on top of our hand luggage jackets and duty free. The flights on both the outward and return journeys were an hour late. In trying to find space for their luggage they were blocking the aisles making boarding very slow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Monarch Airlines customer review

(United Kingdom)

Arrived at Gatwick to be told at check in there would be a delay but no further information available was promised that info would be available at 8.10 the original departure time. No further info forthcoming until we chased at the info desk to be told that the flight would be delayed 4 hours (could fly to Palma and back almost in that time) given a £5 voucher and told the carrier was also changed. It really is amazing that Monarch have a business at all. I will never fly Monarch again absolute lack of communication and complete disdain for their customers.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Monarch Airlines customer review

(United Kingdom)

MAN to Sanford return. Check in quick and efficient both ways. Outbound flight on time return delayed 30 minutes. Plenty leg room in economy food outbound good return not so good. Drop down screens not good for small kids as they wont be able to see over seats. Staff excellent would fly with Monarch again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes