Monarch Airlines

Round trip to Malaga. We have always liked the staff - generally more 'mature' not like the 'kids' employed by other carriers. What happened to your wonderful staff? Our recent flights were organised chaos crew were running round like unmanaged headless chickens. Admittedly they all seem very young and inexperienced including the person who seemed to be in charge. The cabin staff conversation quality was awful and most unprofessional. As for the new seats my extra leg room seat included was like sitting on a park bench and also narrower. The inflight book seems to bang on about the comfort and service offered - realistically it must be just Monarch's management that believe this. I don't think we will be gold card holders much longer sorry Monarch but you need to sort your product. You used to do it so well.

Just flown LGW - Malaga - LGW. Planes (A321) were both on time clean and best of all the non recline seats. Cabin crew very friendly all in all a very positive experience will certainly use them on all future Malaga trips.

Just come back from Cyprus with this airline I am 6 foot 4 and the seat leg room is unacceptable for a 5 hour plus flight. I spent most of the way standing at the back of the aircraft. How anyone should have to put up with seats with very little leg room and have to stand most of the journey speaks volumes about the bean counters at Monarch. Also the new seat design is very thin and you can feel the person behind you placing their water bottles in the seat holders which then stick in your back. This day and age travel should not be uncomfortable for 5 hour plus flights or any flights. Flew with Jet Blue last month on an internal flight to Boston and the leg room on a 40 minute flight form JFK was superior with room between my knees and the seat in front.

I am a gold member and fly very regularly from Spain to UK to visit my family. In the past 3 weeks alone I have taken 6 flights. New seats are awful. Although I am only 5ft. I find them very uncomfortable. Worst feature is they do not recline so it's impossible to change seating position. They also feel narrower than the old style seats. It would be helpful if cabin crew helped to put my bag in the overhead storage. I am a senior citizen and have to do an acrobatic act of climbing on the seat to reach to store my hand baggage and retrieve it at the end of the flight! Not many perks now for frequent loyal customers as once a year customers can now purchase priority boarding/check in for very little money.

Flew to Mallorca in October and the seating was horrendous. Had to squeeze in and then felt trapped as the seat in front was just a few inches away heaven help us if the person in front reclines the seat! So cramped that we were unable to lower the tray fully. For seat comfort space and leg room this was the second worst flight we have experienced. The flight back was so much better - comfortable seats sufficient room and we could lower the tray. No one had told us and we were not charged but it seems that they had upgraded us to seats with extra leg room. We have travelled extensively and this flight outward bound was quite appalling. My wife has some mobility problems and was developing leg cramps as we were coming into land. Despite the good flight back and the fact that Monarch did reply to our complaints I would still give them the lowest possible rating as we both feel we will never fly with Monarch again while their seating is so atrocious. The term "cattle truck" comes to mind!

ZB7428 18/11/14. Brilliant flight seating and staff. We have flown several times business to Perth and would have been happy with the level of comfort on our flight from East Midland to Malta. Home on 25th even looking forward to the return flight.

We returned on November 7th from Tenerife to Manchester on extra legroom if there had not been a spare seat next to us I think we may have had to stand up for the remaining 2 hours of our flight. The new seats are so uncomfortable we try to fly Monarch as much as we can and we have always been supportive of the airline but I am not prepared to subject ourselves to another flight with those seats. They may be ok for short 2/3 hour flights but now the normal time to Tenerife being 4.5 hours is not acceptable for us.

Gatwick to Sanford first time flying with Monarch. Outward flight very impressed with check in at Gatwick baggage check in and cleared customs in half an hour quite disappointed only 20kg allowance on hold bags and 5kg for cabin luggage which is weighed at check-in. Seating on the outward flight was fine window and middle seat seats not bad for comfort and leg room coming back was in middle aisle row 14 and what a nightmare right under the drop down TV and as it was an overnight flight back struggled to sleep because of the flashing of the TV really wish I had an eye mask with me. Monarch supply blanked and pillow but earphones are charged at £2.50 I always take my own anyway so not a problem. Food - considering its airline food was not bad roast chicken stuffing roast potatoes/mash on return journey vegetables and gravy with bread roll cheese crackers and a cake of sorts water with the dinner and tea or coffee brought along. Breakfast a bit disappointing yoghurt and orange juice any other drinks or snacks can be purchased. We purchased from the airport after clearing customs snacks and drinks to take on board and so glad we did. Staff were friendly and professional. Would I recommend afraid not even though the value for money with the ticket was good hold baggage is extra cost to be seated together is extra cost and even then couldn't pick where we wanted to sit. Return flight was full and unfortunately not enjoyable because of the TV and unruly kids although this is not an airline problem.

Travelled from Gatwick to Alicante and back. On the way there had the new seats. They were comfy with a good amount of leg room for a budget flight. Seats were wide and seat belts were long. It was one of the most comfortable low cost flights I've had in years. On return we had old seats. I was shocked at the difference. There was no legroom I'm 59 and my knees were against the seat in front and were painful when I left the plane. It was also very tight to get the table down fully. I hope by next year all flights have the new seats as this would make me choose Monarch over other airlines.

Travelled with my 6 year old granddaughter to Malaga on 27/10/14 (ZB654) returning to Manchester on 31/10/14 (ZB655). Booked through Avros. Because I did not book directly with Monarch I was only allowed 5 kg of luggage per person and could not print boarding passes online. Both flights were on time and the pilot was very informative. I pre-booked seats to ensure that we were able to sit together and had seats 11D and 11E on both flights. It was the same aircraft on both flights I know this because the seat pocket for seat 11E was hanging off! There was a wodge of paper hankies stuck in the emergency exit door. I am 5 ft 7 inches and the leg room was totally unacceptable only one inch between my knees and the seat in front. I now realise why in the safety demonstration we were not given instruction on the brace position was because it would be physically impossible to do so on this aircraft. I would definitely never choose to fly with Monarch again.