Middle East Airlines

✅ Trip Verified | I was traveling to Geneva with a Schengen Type C Visa issued by France and was denied boarding even if I had a PCR test done in the last 72 hours before my flight in July of 2021. We had checked on the Swiss website https://travelcheck.admin.ch/ beforehand and were told we can travel to Switzerland even if we were partially vaccinated with 1 shot. My husband had his 2 shots and was approved to board the plane with the Type C visa issued by France but refused to leave alone at the airport. We had also checked with Swiss Embassy in Beirut and the Swiss State Secretariat of Migration SEM and they had confirmed by email that my mom had the right to board the plane. MEA has the wrong information live on their website https://www.mea.com.lb/english/covid19-and-travel/travel-forms#3422 and they disregarded any documentation we shared with them. We tried to speak with them multiple times through the call centre and they weren't willing to listen especially their lead for customer relations was accusing us of lying to them without having the valid documentation. They were sure that we'd get fined in Switzerland but we entered Switzerland 2 days later after flying through Paris and taking a train to Geneva. It was a very unpleasant and costly experience. MEA refused to take any liability for their mistake. I highly recommend AGAINST flying through MEA.

✅ Trip Verified | Beirut to Geneva in August 2020. Modern cabin with personal entertainment screen in economy class. Cabin confort is definitely above average. The staff was very professional and aware of safety measures regarding Covid-19 guidelines. Staff had Covid protection and food selection was adapted. One improvement way is the food served on board despite being good quality (when departing from Beirut) some variations could be added as it is usually the same menu. This weakness is however compensated to the other positive aspects of the airline.

✅ Trip Verified | We boarded the aircraft having presumed precautions were taken to ensure passengers were safe. The airline supposedly required us to present a negative coronavirus test prior to boarding, even though we overheard some people aboard the plane telling one another that their test results have yet to be emailed to them. The flight attendants proceeded to converse with people who didn't speak Arabic by yelling the same word louder hoping this would either spontaneously activate some onboard speech translator (in which case Kudos to MEA for pioneering this technology!) or scare the passengers into learning Arabic on the fly. We arrived to the airport and stood by the luggage claim for 45 minutes before a MEA representative told us, after being vehemently prompted, that our luggage was still in Frankfurt. Another representative told us that this delay in luggage delivery has been consistent for about a week, which brings into question the airline's integrity and commitment to passenger convenience. Perhaps the masterminds of customer care at MEA could have emailed us in advance to apprise us of this considerable inconvenience, but they have elected to offer us an authentic Lebanese experience which could have only been enhanced further by the presence of diligently dug potholes at the airport landing strip. After having jostled our way to a service desk to request help with our luggage, we were told we would be contacted within 24 hours and were presented with a document stating the following (verbatim) "THIS REPORT DOES NOT INVOLVE ANY ACKNOWLEDGEMENT OF LIABILITY". Thank you for headaches, MEA.

✅ Trip Verified | Me and my wife were coming back from Baghdad to London Heathrow via Beirut. On arrival at Baghdad airport the check in desk staff refused to allow us to board, they offered no help or alternative route, they just ignored us, had to buy a TKT on a different airline. On arrival to London I contacted MEA and they refused to give us any compensation or refund they referred us to OPODO who since then refusing to reply. They did not honor the contract they had with me to fly us, no warning was given no email, nothing they just treated us like nobody, shame on you.

✅ Trip Verified | Beirut to Istanbul. The flight is full with no social distancing. The Covid 19 test is not required. When I called MEA they said the flight will not be full. If I knew I would not have flown with them

✅ Trip Verified | Beirut to Brussels in economy class. The flight was smooth and FAs were helpful and smiley. The meal I chose was omelette, it was delicious. They removed the menus in economy lately (a drawback). The seats are comfortable with good legroom. IFE was of good selection this time. I recommend MEA on this route and any other BEY-Europe route. Their product is really competitive on the European routes.

✅ Trip Verified | Brussels to Beirut. Flight was smooth though fully booked. Professional flight attendants. Flights on time. I usually love MEA's meals but this time i didn't like my meal at all (It was salmon with bland veggies). IFE was great this time with great selection of movies. Recommended.

✅ Trip Verified | Kuwait to London via Beirut. Pretty disappointing airline, right from check in, to support on the ground in Beirut. Cannot even answer a rather simple question, and the attitude!! Would not likely fly with this outfit again. Completely ridiculous and unprofessional. Everyone wants to shuffle you off to the next person here, and seems not a one knows what they are talking about. Never have I felt like such an inconvenience to airline staff in my life.

Not Verified | Istanbul to Beirut. They changed the flight time in the same day without notifying previously. I booked specifically on this time due to my meeting, and after this action I won't not be able to attend because of this change. Not recommended any more.

✅ Trip Verified | Dubai to Beirut. Extremely unprofessional airline. Hidden charges - they asked me to pay 100$ for an additional piece although I had only 2 pieces and both of them doesn't exceed 33kg (my allowed KGs to carry with me). Not only that but 2 of the customer service on the counter were extremely rude - the staff and the manager, saying that " you have to read the ticket before getting into the flight. This is a law that we did since November and you should be reading that". Extremely rude and unprofessional. After all that I have reached to get a broken bag at Beirut airport. Flight was on the 8th December at 3.15 am, not to mention that it got delayed until 4:00 am.