Horizon Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 23 reviews
6/10
No Skytrax Rating
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2/10

"Very disappointed"

(United States)

Not Verified | Very disappointed with the competence of the airline staff. I flew on October 16th from Bend to Portland. After changing planes at PDX a flight attendant came to notify us that they had my girlfriends driving license. After speaking to them we were told to stay on the aircraft and that it would be mailed out to us in the coming days. Now after to speaking to the airline on four different occasions they are failing to take any responsibility and tell us that they cannot locate the ID. All they seem to say is that it might be lost in the mail and that they have no tracking number. I’m lost for words to describe how useless they seem to be when they contacted us in the first place to notify us they had the driving license. We are hoping after 11 days and four separate phone calls that we may get a call back from them after they promise they will speak to a member of staff on call that day and get back to us with more information on the situation.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBend to Portland
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"very poor customer service"

(Canada)

Trip Verified | My flight from Calgary was delayed due to a mechanical error. I had a connection to Anchorage that I barely made due to the delay. My disappointment was that I had paid for a premium seat and they gave it away to someone else. They gave me a middle seat and told me I would have to call to get reimbursed for a credit. That is very poor customer service. Heads up the premium seats have more leg room - but sit 3 across and are narrow. The inflight movie app did not work on my iPhone 6s- nor did it work on my brand new lap top. I would avoid this airline in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Anchorage
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"she went above and beyond"

(United States)

Not Verified | Yesterday I had a pleasant experience from Horizon two airline employees on the Horizon air turboprop that I flew from Missoula to Seatac. I had a very short connection time to board an Alaska air flight to Charleston, SC. I flew this same itinerary MSO to SeaTac to CHS last year and because of airport construction and a long distance between two terminals I nearly missed my flight. With this in mind I told the flight attendant named Kyle that I would need someone to help me get to the right terminal in time to make the flight. I was quite anxious about it. Kyle told me that the first officer agreed to escort me to the terminal as she had a three hour layover. She not only made a smooth and soft landing with the plane but she also walked with me all the way to the plane I was to board. Please let first officer Emilee know that she went above and beyond her job description. She is a lovely person and goes out of her way to increase her customers comfort level. I consider it a blessing to have walked beside first officer Emilee.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMissoula to Seatac
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very satisfied with Horizon"

(United States)

This was a short flight. Just under two hours. Check-in a breeze with many self-service kiosks. Plane is turboprop. Seats are firm and do not recline. One small toilet at front of plane. Aisle narrow. Overhead storage small. Board and exit from front and rear. This is great for passengers. Also, larger carry-on luggage can be placed, at no cost, into luggage storage. This is helpful. Horizon offers free craft beer and wine and serve Starbucks coffee. Cabin crew very personable and efficient. Overall, very satisfied with Horizon and this flight. Will use again.
AircraftBombardier Q400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSEA to RNO
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"nice job all the way around"

(United States)

Horizon Air from Seattle to Eugene roundtrip. No complaints, the crews were great, planes clean and on time in both directions. As with all of Horizon Air flights, free beverages including wine and beer are provided. The aircraft was perfect for the less than one hour flight to SeaTac - quite fast actually. The skies were clear and the view was perfect. Nice job all the way around.
AircraftQ-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSEA to EUG
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Horizon Air customer review

(Australia)

Seattle to Edmonton 12/14/13 returning 12/18/13. Bombardier Q 400 plane small but with comfortable seating even for a six-footer as I am. Great cabin crew and nice free drinks. An inflight snack might have been nice but overall a pleasant experience.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Horizon Air customer review

(United Kingdom)

I take Horizon often between Seattle and Portland after arriving from the UK and always find staff very helpful. My last connection was late from LHR due to weather and holding separate tickets was a worry however Horizon staff did all they could to rush me through and I made the original connection. Ground staff friendly and nice crew. Flight down was operated by a CRJ - its a quieter cabin and seems faster (not sure it is though) but the cabin feels smaller and return flight by Q400 was much more comfortable. Cabin crew nice and you still get a free drinks service on a 40min shuttle - great touch.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Horizon Air customer review

(United States)

Great employees service schedules but I have stopped flying with Horizon because they are now using Turbo Prop planes (Q400). It's slower has more noise and vibration and most of all they cannot fly at altitudes where the ride is smooth. This is compared to the full size jets that Southwest flies on the same routes as Horizon. I used to have the credit card had Frequent flyer status and earned oodles of miles. Those days are gone.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Horizon Air customer review

(United States)

First time flying Horizon and no problems noted on any of the flights. Seattle to Portland Portland to Santa Rosa and Reno to Seattle. All flights on the Q-400 which I found to be an excellent plane. Flight crews were professional and appeared to enjoy their jobs!
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Horizon Air customer review

(United States)

I've flown with them 70 maybe 80 times in the last two years--mostly commute trips from Seattle to Spokane and occasionally over to Montana. A few things about the Q400: This is not an old or aged aircraft. They are extremely fuel efficient compared to jet aircraft. They can cover shorter legs in approximately the same time as regional or larger jets. They tend to be a bit noisy on the inside particularly between rows 6 and 10 which are nearest the engines. Most of the examples in Horizon's fleet are less than five years old. I like the fact the Q400 can be boarded and deplaned from both front and rear making both processes faster than larger aircraft. I agree that this is not an airplane that you would probably want to spend more than about 90 minutes on at a time. I greatly prefer the Q400 to the Bombardier regional jets also flown by Horizon. Horizon's flight attendants are the best. Boarding in Seattle Spokane and Portland is frequently a bit trying. Delays on Horizon are just like any other carrier.
Seat TypeEconomy Class
Value For Money 12345
yes
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