Germanwings

Due to fly from London Heathrow to Berlin Tegel on 20 July. Initially the flight was delayed for about 1 hour. This was later extended to 3.5 hours and then the flight was cancelled. Offered overnight accommodation at a hotel nearby. Told to come back for the next available flight to Berlin which was 24 hours later! After arguing at the ticket desk we were offered a morning flight to Stuttgart with onward transfer to Berlin. No word of apology. Luggage was lost at the airport and arrived 4 days later in Berlin after making numerous telephone calls and speaking to the Chief Executive of baggage handling company. Germanwings told us nothing and made no effort to contact us regarding the missing luggage or offer any form of compensation. Will never fly with this airline again.

I flew from Vienna to Hamburg and return with Germanwings because Lufthansa doesn't fly there anymore and the Austrian flight times didn't fit my plans. I was pleasantly surprised that Germanwings already has the new LH and OS seats. Overall the journey was really good. The flights were on time the crew very friendly and funny and the catering was also very good! I think I would choose Germanwings on further journeys!

Flew from LHR to TXL on 14/7/14. Could not complain about a single aspect of this flight considering it was just over an hour paid extra for seat choice and a snack and both went off without a hitch. Departed on time and landed on time staff were fine everything was fine. Will look at flying Germanwings again should I have cause to return to Germany.

As Germanwings is the Low-Cost carrier of Lufthansa it is of course better not to choose them for flights longer than 3hrs. I bought a ticket for EUR 150 - DUS-PMI-DUS (smart tariff) and was very satisfied with the service. Very friendly staff and for a 2hr flight spacious seats. With smart tariff you have 1 x luggage and 1 x meal included. The snack is ok. Nothing special.

Flew from Brussels to Stuttgart non-stop on 4 June 2014. Flight was on-time and comfortable. Flight attendants were very friendly and social with the passengers. Sandwich and drink provided per my fare paid and it was delicious. Convenience of a non-stop flight saved a lot of time - landed and bussed to the terminal quickly. Hadn't flown Germanwings in 5 years and was nice to enjoy them again.

Germanwings took over the service on Dusseldorf - Basel route from Lufthansa. I am a business traveller and normally book my flights 2 weeks in advance. I flew with Lufthansa for >1 year. Since Germanwings took over the average price of tickets has increased for me by +/- 50%. With Lufthansa prices were between 180-300 euros with Germanwings there are almost never

CGN-ZRH return. Living close to the German border I can choose from three airports (AMS DUS CGN) and five airlines to fly to Zurich. Germanwings was by far the cheapest and I don't mind missing a drink on a 55 min flight. Paid 166 rtn for 2 incl one bag. Flights bang on time seat pitch ok thanks to new thinner seats good information from the cockpit. I just don't understand why they park near an aerobridge at CGN and directing us into a bus. Probably airport policy but maybe Germanwings can sort this out with CGN.

First time I have used Germanwings for connecting flights (via Hamburg). The APP does not work properly. They are unable to issue both boarding cards on check in causing unnecessary inconvenience. Their "Live" Twitter response averages 24 hours to reply. Cabin crew spend most time behind front galley curtains. Also fail to do proper cabin secure checks prior to landing. Seats new ultra thin models OK for short flights. Seat pitch OK on the extra space seats. Smart fare snack boring and repetitive. They have taken over a lot of Lufthansa routes and to be honest they are not really geared up for it. Poor ground handling and communications.

Shocking customer service only channel for any complaint is the customer helpline which they charge you to call! - after 1/2 hr the line just cuts off. Still trying to contact German wings for a refund of my flight which was cancelled due to German industrial action. I'm a regular traveller on Stansted to Stuttgart route and since the strike 7 out of the last 8 flights have been delayed by 1/2hr or more. If there was another flight operator on this route I'd be choosing them instead but I'm stuck with poor service and inefficiency on Germanwings.

Prague-Cologne May 1 on brand new A319. Flight departed and arrived on time very clean cabin spacious legroom and comfortable seat. I paid smart price which include a sandwich/small bottle water/one time juice or soft drink service cabin crew friendly and efficient. Will fly with 4U again definitely.