FLYONE

✅ Trip Verified | My experience with this company was extremely disappointing. They changed my flight, causing me to miss my connecting flight and incurring a loss of $200. Their customer service was unresponsive, both on the phone and through email. This isn't the first time I've had issues with them. I strongly advise against booking with them

Not Verified | Both of my flights were changed to ridiculous times last minute, so that I did not have any other options to choose from, and had to travel through the night.

✅ Trip Verified | As usual, flight time got changed in the last minute. I have booked many times and it is always delayed and costs a lot. Very poor management and services.

Not Verified | Save yourself the frustration and headaches by steering clear of this dreadful airline. I made the mistake of purchasing a ticket from them, and it turned out to be a nightmarish experience that I'll never forget. From the moment I reached out to their customer service, it was evident that they lacked basic professionalism. The representatives were unhelpful and downright rude, leaving me feeling like an inconvenience rather than a valued customer. On the day of my flight, chaos awaited me at the airport. The check-in process was a mess, with long lines and confused staff who seemed clueless about what they were doing. It was a disheartening start to what would become an arduous journey. The condition of the aircraft was equally appalling. The seats were uncomfortable and worn-out, the cabin was far from clean, and the overall atmosphere was just plain unpleasant. It was clear that they had little regard for maintaining their planes. To make matters worse, the in-flight entertainment was practically non-existent, and the limited options available were outdated and malfunctioning. The lack of effort in providing a basic amenity like this was simply disappointing. As if the discomfort and inconvenience weren't enough, the food they served was a complete letdown. The tasteless and meager portions left me hungry and dissatisfied, making the already unbearable flight even worse. Upon arrival, my fears were realized when I discovered that my luggage had been mishandled and damaged. Dealing with their customer service to resolve the issue was a nightmare in itself, as they displayed an astonishing lack of accountability and responsibility. In conclusion, my encounter with this airline was nothing short of a disaster. The unprofessional customer service, subpar amenities, discomfort, and complete disregard for passenger safety and belongings make this a company to avoid at all costs. There are plenty of reputable airlines out there that value their customers and strive to provide a pleasant and safe travel experience. Don't make the same mistake I did - look elsewhere for your next flight.

✅ Trip Verified | The worst flight experience in my life. Several times booked the flight flyone and in each case it was awful. With a huge delay, no excuses from the company employees. No reply (email or phone).

Not Verified | Terrible airline, never use it. I didn't check in online, and later check in at the airport costed me almost 50 USD. Airline seems cheaper when you buy tickets, but later you pay much more. Second flight was delayed almost 9 hours. No any food or any care provided during the delay. When you enter the aircraft, they do not turn on air-conditioning, until everyone boarded and engine started, so there is mid July heat and everyone is melting during boarding, especially if it is full flight.

Not Verified | Worst experience ever. There is no legroom, seats are not comfortable. The most horrible thing is that the flight got delayed for 3-4 hours with no clear explanation. It's not our fault was the answer all the time. I better spend more money rather than choosing this airline again!

✅ Trip Verified | The flight out of Yerevan was delayed by 1hr30 with no reason given. 5 of us missed our connection (still with FlyOne) to Luton. Everyone from the airline had gone home. We had to stay in the airport overnight and arrange our own onward travel as the next flight was in 2 days. We were told we'd be refunded, but after six weeks, numerous emails and numerous overseas phone calls I haven't got a penny back. I've been told the flight wasn't delayed and that I was lying. I've been told, in order to qualify for a refund, I needed to put the refund request in whilst I was up all night in the airport trying frantically to get home, not 2 days later. Every person I've spoken to on their customer support line has either hung up on me or said they'll ring me back but not a single person has. I can't stress enough how bad this experience was. Fly with literally anyone else. Walking across the continent on my hands would have been a more pleasant experience.

✅ Trip Verified | FLYONE Our flight was postponed three times - for a day, again for a day and for 6 hours. Then the flight was cancelled. The hotel was not provided. Can you imagine - wait for several days at the airport? Other flights from Chisinau by FLYONE were also cancelled. No compensation was given for the build. Other passengers whom we met at the airport said that even before that it was normal for them (FLYONE) to postpone flights for a day. I will not buy tickets for this airline again. It is also important to insure your trip.

Not Verified | The rudest people I’ve seen. I would never fly with them again. They charge you additional costs for check in! They changed our flight, and their system didn’t recognize our booking anymore. I called them and ask and they said do the check in in airport, for which they asked an additional 6 euros. Since we didn’t book the additional luggage, they charged us 125 euros for a 20 kg package. Their office was extremely rude and was not helpful.