Brussels Airlines

✅ Trip Verified | The European business class by Brussels was already an extremely weak and low classed product, however as from 1st April 2024 the obviously otherwordly management did add a new caper. Passengers in business class wanting a second drink have to pay for it - the meals are usually inedible and prior to 1st April you were able to chose something from the list where passengers in the economy have to pay for (sandwiches cookies) So when flying to Barcelona (fare something around 361 €), once again the meal was some Buckwheat with 4 pieces of chicken - no fruit, cheese or sweet added - yes 2 chocolates - I was not so hungry and certainly not in the mood to eat that inferior meal, I requested for some cookies and promptly a bill of 4 € - lucky I did not open the packet yet - I gave it back when paying a business class fare I simply refuse to pay for anything on board! Had a decent small sandwich in Barcelona! I must describe Brussels Airlines as the most scandalous airline in business in Western Europe and it is really the only place where I am feeling ashamed to be a Belgian. Instead of painting their very old planes with hard seats in very fancy colours (Red Devils, Brueghel) the company better should offer a decent business class with an upmarket Belgian meal - 2 chocolates is not enough. Senior management should be very ashamed with its very low classed product in a country with a reputation for great food.

✅ Trip Verified | Worst airlines company ever, they give you the option to upgrade your flight from economy to business and yet there isn't any difference inside the plane since all seats are the same. Apparently being seated up front means business class. Also there is no lounge option at the Frankfurt airport. So if you decide to choose this airlines better save up your money by not wasting it with upgrades.

✅ Trip Verified |  Boarding was rather OK. Service in business was extremely poor , even scandalous. Breakfast was a nearly frozen mini croissant and and ice cold mini bread roll with i think 7 gram of the cheapest cheese. I asked for a cola zer, I had to open it by myself, no ice or lemon was offered FA were very annoyed there were a few business pax so that they had to do the service; Once again a very disastrous experience on that airline.

Not Verified | Low cost attitude without any respect for prime customers. Brussels airlines is the only airline where they have somebody who seems to privilege friends or family and often kicks you out of your seat of choice. I am a 1K lifetime gold/million miler on United and my seat was changed twice, without notice on this specific flight. When checking in, the airline staff was even lying and said that the seat I booked was 'defect', while it was clearly occupied when in the plane. I further had 3 more similar incidents this year and will avoid the airline for sure. Unlike the fact that i fly over 100,000 miles per year, cannot even remember such issues with any other airline. Besides this the aircraft are very old A330 with average service. The airline is focused to Africa where low standards may be acceptable but there are much better alternatives for transatlantic. To avoid for sure.

✅ Trip Verified | This is European Business Class further in decline. My flights were from Heathrow to Tenerife via Brussels. While I checked in quickly, the boarding was a mess. There was a sign indicating priority boarding, but once announced, no attempt was made to navigate the economy passengers from the premium passengers queues. This meant a scramble with everybody rushing to board, which also meant delays. This happened on three of the four flights I took. Once on board, I noticed there was no curtain separation between the two cabins. Instead a small card with the sign 'Economy' was stuck onto the third row seat indicating that it was economy class beyond that. It was so cheap and shoddy. The seating has a paltry 29-inch pitch, with the middle seat empty - standard European configuration. After a long wait, we took off to Brussels, and a small unappetizing snack was served, with hot beverages in paper cups, and alcoholic drinks in a glass. The same routine followed on my return from Brussels to London. On the flights between Brussels and Tenerife, which were four hours and fifteen minutes, a hot meal was served both ways. One was overcooked pasta, and the other was a piece of chicken with mashed peas. Both were unappetizing. The wooden disposable cutlery made it difficult to cut the tough chicken. The only thing I enjoyed was the two pieces of Neuhaus Belgian chocolate presented in a little box. There were no refills for drinks offered and had to wait a long time for the trays to be cleared as the crew were busy selling food in the economy section. No smiles or any crew engaging with the passengers whatsoever, as they simply 'dumped' the little tray of food on us. Several of us in 'business' class had to use the call button to get a drinks refill - it was pathetic. This was like a bad low-cost airline with a tasteless meal thrown in. All four flights were delayed from 45 minutes to up to two hours.

✅ Trip Verified | The service on the ground is very basic but friendly and due to local infrastructure in Africa there is not much they can do. On board they are very friendly and take care of you. They welcome you with champagne or juice. The seat becomes a full reclined bed, movie selection is not great but they have some 20+ options. They offer 3 kinds of entrees and 2 main dishes with some dessert and a wide variety of wines and beers. One of my options was not available but the FA made sure I would be the first one to be served on the second round and she kept her promise. Flight left on time, overall I would fly them again for sure.

✅ Trip Verified | Slow boarding as one lady had to do the check in for an nearly full plane. An old A319. A small and rather decent continental breakfast was served in business class, unfortunately with wooden cutlery and carton cups for coffee or tea; FA were very neutral, the faster you could finish the meal the better. No more small chocolates. Did not receive ice or lemon in soft drink. Not a pleasant flight at all - a feeling like taking a local train.

✅ Trip Verified | Boarding was slow - once again caused by passengers bring on far too many pieces of hand luggage. Flight was done in an old A319 . The service in business was extremely poor - simply scandalous. The meal was a kind of a basket in carton filled with uneatable vegetables - nearly duck weed with a few pieces of chicken. Wooden cutlery , and coffee and tea in carton mugs , bread was not fresh. The only nice item were the 2 chocolates. Brussels is for sure qualifying for the poorest short haul business class in Europe. FA did perform an attitude "ok we must serve you" and as fast as possible - no refill for my drink offered. Shame on you Brussels Airlines !!

✅ Trip Verified | I tried to fly business class from Tel-Aviv to Brussels on Brussels Airlines. I passed security and customs and took a seat at the Dan Loune. At boarding time I went to the gate and boarded the airplane. There I found out that there was already some-one sitting in my chair which was strange. After reporting to the stewardess we found out that I misbooked my ticket. Never happened, but this time it did. As it was a night-flight I should have booked on the day of arrival, not a day before. Even though there were still seats left I was not allowed to fly and was escorted from the plane. From that point nobody of Brussels Airlines did anything. Middle of the night, left alone, no rebooking, no nothing. Only comments 'your flight has left, your problem, goodbye'. Let me be clear: I passed all security, customs, lounge and final boarding with a passed ticket! If anyone would have noticed I could have rebooked on the spot as I had a flexible business ticket! Brussels Airlines did not care about anything. Just kicked off the plane and left alone. Up to now nobody of Brussels Airlines has responded to my filed complaint. Calling is no use, they only state 'just wait our response to your claim'. I fly over 20 times per year but such a handling has never occurred to me. I know the booking error is on my side, but shame on Brussels Airlines in every way. I will never, ever fly them again.

✅ Trip Verified | The worst experience in business class. When we came to the plane no water and wet tissue was provided. The food was the worst green salad with few cubes of feta cheese which tasted awful. Constant terrible smell coming from toilet cabinet. Worst business class in Europe airlines. Always delayed and started boarding late due to unprepared airplane.