British Airways

Customer Reviews

Food & Beverages	12345
Inflight Entertainment	12345
Seat Comfort	12345
Staff Service	12345
Value for Money	12345

Customer rating from 3805 reviews

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4/10

British Airways customer review

Russ King (United Kingdom) 9th October 2011

SIN-LHR BA12 B747-436 First Class. Old aircraft (1998) with seats that are not that private but there are only a few of us in the cabin so ok. A bit tatty but I think the planes are being replaced by A380's soon. Seat itself is comfortable enough. Inflight Entertainment awful: fuzzy screen (low resolution LCD screen way passed it's sell-by date) with limited options. Inconveniently has to be pulled around to be seen and put away for t/off and landing. seat comfortable enough for sleeping. Food and service quintessentially English which is the only real reason to fly BA nowadays - the product just doesn't match other airlines. Toilet cramped and awful but it has a window!

Seat Type	First Class
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Value For Money	12345
Recommended	no

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British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
Flat bed seat
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit

SHORT HAUL
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Onboard WiFi
Inflight entertainment
Complimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitch : 38 ins
Seat width : 18.5 ins
Onboard WiFi
USB power
Audio / video on demand
Complimentary meal
Complimentary beverages & wines
Pillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitch : 31 ins
Seat width : 17.5 ins
Onboard WiFi
USB power
Audio / video on demand
Complimentary meal
Complimentary beverages & wines
Pillow / blanket

SHORT HAUL
Seat pitch : 29-30 ins
Seat width : 17 ins
In-seat &/or USB power
Onboard WiFi
Inflight entertainment
Complimentary meal / beverages