ASKY Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 22 reviews
3/10
No Skytrax Rating
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1/10

"canceled our flights"

(United States)

Trip Verified | Both Ethiopian Airlines and Asky Airlines have failed to deliver the services that I paid for. Asky Airlines canceled our flights as we stood at the airport without a single announcement being made. We did not receive an explanation as to why the flight was cancelled and we're provided different explanations from every single person that we spoke with from the airline. I emailed Asky regarding the cause of the cancellation and have yet to receive a response from anyone. Since I had booked my flight directly through Ethiopian Airlines, I called their customer support and somehow the Ethiopian Airlines rep was also unable to get any feedback from Asky Airlines. How is it possible for Ethiopian Airlines to be a strategic partner to Asky Airlines and not know when there's disruptions with their connecting flights or be able to communicate adequately between the two airlines. Even worst, when Asky Airlines tried to reschedule us for the next flight, they went through the entire process of rebooking and generating boarding passes only to come back and tell my wife and I that the plane was full for our rescheduled flights. So after several hours of waiting in Accra Airport we were forced to stay an extra day for the next available flight back to the US. It gets even worst, because the final destination for our new flight is in a different location in the US since the airline doesn't seem to be able to find any other flight options. So now not only do I have the cost of losing a day of travel, but I also have the cost of having to book another flight from the new destination in order to get home. This is absurd! When my wife and I booked with Ethiopian and Asky Airlines, we thought we would give them a chance to prove themselves despite all of the negative reviews that we had read online. We have learned our lesson and will never fly with either of these airlines again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAccra to Lome
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst airline ever"

(United States)

Trip Verified | My flight got canceled without any notice and they did not care at all or even apologize. They changed my itinerary and refused to pick up my call on their so call called WhatsApp call Center. This is the worst airline ever, please do not fly with them ever! They have no respect for their clients
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKinshasa to Johannesburg
Date FlownJanuary 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Their service is outrageous"

(India)

Not Verified | Flight was supposed to depart around 10:45 morning apparently the crew was not available and it got delayed by 2hrs. Once the crew arrived they started boarding the flight and after few mins of boarding completion the flight was about to take off they once again returned back. The captain kept us waiting and after 1hr, captain announced everyone must disembark the flight. So during this process nor the captain or Asky management team didn't even turn back to apologise the passenger and no information about alternate arrangement. Their service is outrageous.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLagos to Lome
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

ASKY Airlines customer review

(United States)

Not Verified | This is by far the worst experience I have ever had with an airline. I made a transit from Lome to Accra. Dirty, old plane. I was afraid to touch anything onboard. Got to Accra and all 3 of my luggages were missing. 2 came two days later and now with over a week of going to the airport everyday to check, my last luggage is still missing. The company doesn't have anything on their site to report this. The airline service desk at the airport was no help at all. Still haven't heard from them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLome to Accra
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"food served was utterly inedible"

(South Africa)

Trip Verified | Check in with rude staff. Boarding chaotic. On board the food served was utterly inedible - stale bread. Inadequate drink selection. Dirty aircraft, despite it not being that old. Rude cabin staff. Uncomfortable business class seat. Only positive was good ground handling of business class passengers on arrival in Lome.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDouala to Lome
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Very Terrible Experience"

(Cameroon)

Not Verified | Very Terrible Experience. I flew with Business Class but yet my luggage did not arrive. Have tried to call the ASKY office but cannot get information. No official communication has been made as to when we will get our luggage. Will never consider flying ASKY again if had an alternative.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBrazzaville to Douala via Lome
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"my bag was damaged"

(South Africa)

Not Verified | I flew to Lome from Johannesburg. When l got my bag at arrival in Lome, the luggage wrapping was removed and my bag was damaged. I reported to Asky offices and they requested that I give them my empty luggage for investigating, which I did. They promised to give my feedback before I return as I was in Lome for a week. They never called back. I had to buy another suitcase. I have sent numbers of mails still no response except to acknowledge my query. The staff on board was rude to me, ne got so upset with me for asking her to give me a 2nd cup of tea.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJohannesburg to Lome
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"no luggage was found "

(South Africa)

Trip Verified | Very disappointing, they are not reliable enough when it comes to luggage management. When checking it from Libreville to Johannesburg i had to take a connection flight from Lome, same airline but they couldn't check the luggage to Johannesburg. I have been instructed to collect the luggage from Lome and check in again to Johannesburg. When arrive in Lome access was dined by immigration visa was required. I reported to the Asky agent in Lome and advised all in order my luggage was sent Johannesburg. Then when I arrived in Johannesburg no luggage was found and was lost in Lome. I had to book a hotel for the weekend as i couldn't do my job without the luggage. I was very unhappy the way Asky handled this issue as i emphasized my luggage was a priority
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLome to Johannesburg
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

ASKY Airlines customer review

(South Africa)

Not Verified | We left Johannesburg for Lagos on the 22nd of December 2019 and the flight supposed to leave at 3.30am and we ended up leaving 6am, which was not a problem to many of us, but the problem is getting to our destination. All our bags that was wrapped was unwrap and almost everyone in the flight was complained of same thing. My bags and my friend bags was damaged and took a lot of things inside them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to Lagos
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"issue with my hand luggage"

(Australia)

Not Verified | Johannesburg to Lagos. I flew with Virgin from Sydney to Perth, then South African Airlines to Johannesburg, was there a few days and finally Asky to Lagos. I had been coming with the same baggage from Sydney. ASKY had an issue with my hand luggage stating its too big and there was no space for it on board. I agreed to check it in with my other luggage only to get to Lagos and not find my luggage. The only response I got from their customer service was that, “its a daily flight, we will bring it tomorrow”. No apology. Meanwhile I don’t live in Lagos, So I had spend extra time and money plus stress to sort out accommodation for that night.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to Lagos
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
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