Arajet

✅ Trip Verified | I had booked on their websites prior to boarding for checked bags, as they weren’t included in the ticket price. Although, after checking my credit card statement, I see that I was charged more than double the price. The price for 2 carry on bags in their website clearly says 80$, which is the service that I booked, for both of my flights (round-trip). I was charged 140$ instead of the agreed upon 80$ when booking for my flight back. That’s not even the worst. I was charged over 340$ for the same carry on that I had previously booked for what I thought was 80$, as their website says. So instead of paying 160$ for my carry on for the round-trip, they charged me almost 500$. I tried getting in contact with them as soon as I noticed the charges in my credit card but got no response whatsoever from them so I sent another email. They finally answered that email but keep ignoring my request for refunds of both the differences saying that the difference in prices is due to taxes. I have never heard of anywhere in the world where a purchase of 80$ comes to 140$ and 80$ comes to over 340$ because of taxes. I have asked for refunds 3 times now and they will not even acknowledge it. Instead, they only sent me a link to their guidelines which is in Spanish, knowing full well that our whole conversation had been in English. I have mentioned to them multiples times that if I do not get a refund I will escalate the situation further but they do not seem to care. I am now going to contact my credit card company to file a dispute with them. Their policies on refunds state that they will not refund taxes paid if they have already paid said taxes to their authorities. But I sent an email as soon as I landed back in Montreal and they did not answer me. So now I’m wondering, did they intentionally not answer me so they could say that their taxes were already filed and pay so they wouldn’t have to pay me back. I have also requested the proof that they have paid these taxes, since their policies specifically mentions them, but no answer in their part. They keep ignoring every single one of my requests and only replying with the link to their guidelines.

✅ Trip Verified |   The worst airline I have used in 15 years traveling with different airlines and the agents on the phone do nothing to resolve any situation that may arise. I do not recommend anyone to travel with Arajet. Worst airline ever. La peor aerolinea que he usado en 15 años viajando con diferentes aeroplanes y los agentes al telefono no hacer nada para resolver cualquier situacion que se presente no recomiendo a nadie viajar con arajet worst airline ever

✅ Trip Verified | On the airport they required vaccines, and when we showed them our card they claimed they "couldn't find" we had to sit there for almost an hour to show them where it was. The staff was extremely rude during this process, when in reality, they were the ones not being able to read the card that we presented with all the information in it, keep in mind that Brazilian vaccination cards are pretty standard, and it was spelled in capital letters, "Febre Amarela". They didn't even offer water on the 7-hour flight we took from GRU to PUJ; Brazilian law requires airlines to offer water in flight. The seats were extremely tight and uncomfortable. We paid for a larger seat on the way back, in which they did not let us sit there and pushed us back to the tight place, and still charged my card for the seat we were not able to use. Flying with them was a living nightmare from check-in until exiting the plane.

✅ Trip Verified | Boarding process had delays with the computer system. Flight was delayed 2hrs in Punta Cana. Luggage was lost. Company rep stated my luggage arrived and was sent to me and they didn't even ask where we were staying. Company has lied a number of times in WhatsApp conversation. Customer service only response is to wait to hear from the area in charge but will not say who the area in charge is or any reps to talk to. No compensation is given or even offered. Do not fly with this airline.

✅ Trip Verified | In September, I booked round trip flights for 3 people from Toronto to Mexico City (with layovers in the Dominican), round trip Dec 23-Jan 15. On December 10, our return flight was cancelled, we were sent $100 apology vouchers to use on Arajet’s website that expired Dec 12. Soon after checking in at YYZ for our departing flight on December 23 (originally set to leave at 17:55) it was announced that we were delayed by two hours. We waited for our flight until 20:00. Then the flight was cancelled and we shuttled overnight to a hotel. No one would tell us when the flight would be rescheduled for. They only told us what time we would return to the airport that evening at 22:30, we had to be out the door by 3:00. We boarded a shuttle at 3:00 back to the YYZ and waited 5 hours in line to check in because the airline's computers were not working and they had to manually input each passengers information. The flight was then delayed again from the flights first scheduled departure time of 7:30, the plane actually only took off at 14:45. Our flight YYZ to PUJ landed at 18:45. Again, we were not told when we would return for our flight to NLU, we spent hours at the airport while they sorted out what to do with us without telling us when our flight was the next day. For a second time, this was confusing and frustrating. I took out $60CAD worth of local Dominican Pesos at the airport because I did not know how long we would be in the country and wanted to be as prepared as possible in these bizarre circumstances. Eventually, we were shuttled to another hotel, at the hotel they told us when the shuttle would depart for the airport. We took a shuttle from the hotel at 9:00 to the airport in the morning. They couldn’t find record of our boarding passes so we stood in line for hours again as they sorted that out. When we did get to check in, we were told by the airport Arajet rep that our bags were not acceptable and even though they had been checked at YYZ we needed to pay again to check them in. I have receipts and paid $43.99USD x 3 originally to have additional bags for this trip. The airport representative claimed that our fees only covered one leg of the flight and wanted to charge us again $150USD x3 for bags we checked in easily at YYZ and were originally going to meet us direct in Mexico City. For an hour I tried to show my receipts and explain we had already paid a fine for additional bags. Eventually, fearing we would be late (the Christmas airport lines were extremely daunting) for our 13:13 flight, we bit the bullet, payed the extra fines for the bags, and decided on fast check in for $89.20CAD to make sure we made our flight only to find out our flight again was delayed until 15:23. We landed around 20:30 on December 25 instead of 9:00 on December 24. We missed 35 hours of our vacation as well as our Christmas plans and spent an extra $838.81CAD just dealing with additional hurdles imposed by Arajet’s lack of communication. Arajet have not responded to my email detailing the above information. However on December 26 they sent us (3 travellers) a single Arajet coupon worth $20USD to use on their website, the coupon expired on Dec 25 (the day before we received the email).

✅ Trip Verified | My flight from GRU (Jan, 1st / 25) to PUJ (Punta Cana) delayed by 2 hours before leaving São Paulo. As a result, we arrived in PUJ (Jan, 2nd / 25) few minutes before the schedule time of shuttle to SDQ (Santo Domingo), which did not wait for us. The Arajet ground staff in PUJ were not helpful at all, in fact, they were very ill-intentioned. We managed to resolve the problem through a person in the group of 40 people (who were waiting for the shuttle) who had contact with Arajet (a friend works at the airline's president's office) and after a 4-hour wait, two very poorly maintained and uncomfortable vans took us to SDQ. I do not recommend Arajet to anyone, not even my enemies.

✅ Trip Verified | I don't have the time or the patience to go through all the problems I am having with this airline as I am stuck in transit and the problems are ongoing. I just what to say that I believe everything that has been written here about this garbage airline. If you have a problem, you will not get any support whatsoever. The attitude of employees of this airline is either' its not my job or I don't know or find someone else to deal with it. This was our first and it will be our last time flying with this airline. I have flown other budget airlines but this airline makes Spirit feel like Emirates. If I could give this airline a negative rating I would because a 1 seems generous.

Not Verified | I purchased a flight for my family for a trip. I made an error with one of my nephews last name and I called the airline immediately to change it. Cost $600. I have been traveling for over 40 years and never had an airline charge $600 to change a name 2 minutes after you book a flight. The ticket cost $582 and the name change cost $600.

Not Verified | When we landed in Cancun we found out that 15/20 bags had been destroyed to be opened. Nothing was missing but the lock had been broken hence the bag cannot be used anymore. I submitted a claim at the airport and it took them 18 days to offer me a refund of 40 dollars. The value of the luggage is around 200 dollars.

✅ Trip Verified | The flight went well, but when I arrived to Sao Paulo my suitcase disappeared, more surprising, we are 7 customer that are missing suitcase, I have learn later that the same flight that happened one week before, many customers get their suitcases open with missing items. Now we are one week later, no one gave me any news about my suitcase, there is no number and no one wrote to me anything. That's really suspicious, don't fly with them if you don't want to lose your suitcase. They just have ruined my travel, one year of backpacking, don't have anything more, no clothes, lost 20 films camera of my travel, the last memories of my mum. Worst company ever, they don't care about you