Arajet

✅ Trip Verified | Excellent service and On time performance from Arajet for my recent travel from Toronto to Santo Domingo. Clean and new aircraft with friendly staff along with excellent competitive price.

✅ Trip Verified |  Arajet onboard service is quite good. Planes were clean, staff courteous and attentive. On-board menu limited, but affordable (cash only). Offer lower fares than some others. Santo Domimgo airport is terrible and Arajet onboard and airport staff either don't know or give false information about the process. The transit desk closes early, despite the airport being open 24 hr. You need to collect bags and clear customs. You cannot re-enter the secure zone until 2 hours prior to your conmection. Landside, seating is very limiter and at restaurants only. Airport staff are rude and don't care to be helpful. If Arajet wants to make Santo Domingo a hub, they need to work with the airport to ensure a pleasant customer experience. Unfortunately, customer service is limited (form letter response), no office at the airport, local contact number only, very limited chat bot. Would avoid as a connecting hub, good if you want to fly directly to/from Santo Domingo.

Not Verified | Absolutely terrible. February 9 we we supposed to fly. The Departure Screen was not showing terminal nor gate all the way until we flew out. Same with the website. No flight information anywhere including their own app or website. spent extra hour running around between terminal 3 and 2 and then finally rep from another air line told us where to go. When we finally made it to the counter and I asked what is going on, the answer was: oh we are new airline and Airpost for some reason did not post our flight. No apology, nothing. Please save yourself from stress and do not use Arajet. Amateurs and not professional

✅ Trip Verified |  Flight got delayed 1 hour, but we still reached on time in SDQ. The pilots were good. We had usb slots to charge our phone, no in flight entertainment or any screens in flight. The food/drinks menu were limited, and they only accepted cash that too in Dominican pesos or USD or CAD. The flight attendants were pretty good and fast, overall good service. Washrooms were clean, and had adequate things in it. Seats were comfortable. I feel like the seats starting 4th row, had less space, me and friend were in 3rd row, so had no issues, with leg space or otherwise. Landing and take off were perfect, and we clapped and laughed on landing. I felt really good on this flight. My next flight from Santo Domingo airport to Toronto airport, I was in 10th row, and leg space was okay for a 5 foot 10 inch guy, seats were good too, the problem, comes when the person in front of you reclines there seat, and you are sitting upright, you are 10 inches away from there hair. Also there was no usb ports to charge phone in DM716 flight from Santo Domingo airport to Toronto airport DM1284 where Boeing 737MAX8 is used from Mexico City to Santo Domingo airport is really good. DM716 from Santo Domingo airport to Toronto airport is not okay with caveats. I paid extra $60USD for carry on baggage.