Air Juan

Customer Reviews

No Skytrax Rating
Food & Beverages N/A
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 12 reviews
2/10
No Skytrax Rating
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1/10

"Avoid at all costs"

(United States)

Not Verified | Manila to Puerto Gallera. Avoid at all costs. I've booked three times with these jokers and every time they have cancelled the day before the flight. They claim maintenance as the reason for the cancellation but after three incidents I decided to look into it and it appears as though they are selling already sold tickets at higher last-minute rates and then cancelling passengers that booked in advance at better rates. The last time I wanted a refund, they refused unless I signed a bunch of legal documents that would waive all my rights. I refused to sign and I'm still waiting for a refund.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Puerto Gallera
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"money has not been refunded"

(Germany)

Not Verified | Cebu City to Siquijor Island. Very unreliable airline. They cancelled our flight two hours before departure. The money paid has not been refunded so far, more than 6 weeks later, after their own set deadline!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCebu City to Siquijor Island
Date FlownFebruary 2019
Ground Service 12345
Value For Money 12345
no
1/10

"delayed by 2 days"

(Poland)

Trip Verified | Puerto Princesa to Cuyo. Looks like a fraud airline. First my flight delayed by 2 days, later delayed again by day. In the end we did not fly, had to arrange a ferry lost 2 days of holidays. Worst thing is that we are still waiting for a refund that is already way after deadline
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePuerto Princesa to Cuyo
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the flight was cancelled"

(Canada)

Trip Verified | Puerto Galera to Manila. I purchased my ticket 4 months in advance and got the "Super Saver" rate. The night before the flight, Air Juan emailed me and informed me that the flight was cancelled due to "extended Aircraft Maintenance Inspection". I later found out that the flight did go as scheduled. I can only assume that Air Juan sold my ticket for more money and cancelled my "Super Saver" ticket. I had to take a bus and boat to get to my destination. On the return flight, Air Juan re-scheduled my flight from 1:00pm to 8:10am. Again, the flight at 1:00pm did depart. I can only assume they had an empty seat on the 8:10am flight and moved me as they can sell the 1:00pm flight for more money. The plane and pilot were very good on the return flight. Don't buy a "Super Saver" fair and expect Air Juan to honor it!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePuerto Galera to Manila
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a very bad airline"

(Switzerland)

Trip Verified | Flight cancelled. Cancellation after check in. Bad weather! Sipalay hotel confirmed weather quite good. Only 4 persons on flight. All of us were thinking cancellation because of lack of enough customers. No compensation at all. We all lost 1 night in Sipalay and had to book a hotel in Cebu. Air Juan is a very bad airline.
AircraftCessna
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCebu to Sipalay
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Not reliable in the slightest"

(Canada)

Trip Verified | Subic to Manila. Not reliable in the slightest. I've flown 5 flights, 3 of which have been cancelled. When they cancel a flight you wait 30-45 days for a refund. This one is the last straw. My buddy booked a flight for us from Subic to Manila. The night before they changed the flight from 6:30 to 8:10 departure. Flight was delayed until 8:52. If we had just taken a taxi and left at 6 am we would be almost to Manila by now. So we've spent over twice the amount of money and saved 0 time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSubic to Manila
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"still have not refunded us"

(Philippines)

Trip Verified | On October 18th we booked 2 roundtrip Manila Puerto Galera paid with Master Card. On October 22nd, Air Juan sent us an e.mail to inform us that our flights were canceled. They offered to refund us and confirmed that the refund should be between 25 and 30 days after this confirmation. This delay is already inadmissible because we learned that the day of booking, they had the perfect knowledge that the flight would not be possible. So they cashed the money illegally and, to date, they still have not refunded us. You might think a temporary problem. It is not so. A friend who wanted to visit us ended up in the same situation. While Air Juan no longer insures seaplane flights since October 20, according to the Manila station manager, last week they booked 2 passengers and 2 days later canceled their flights after collecting the ticket prices.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePuerto Galera to Manila
Date FlownOctober 2018
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a disappointing experience"

(Australia)

Trip Verified | Busuanga to Boracay. I cannot recommend this airline based on my experience with Air Juan. My flight was cancelled, and instead of coming and telling the passengers they left us sitting for hours in the very hot airport terminal until eventually we had to go back through security and ask what has happened at their desk. They told us the flight was cancelled and said we have to go back again through security and tell the other passengers. They then refused to pay for the hotel that we had booked at the next destination which lost us money due to their error. This is not acceptable. Furthermore, they then booked us into a very cheap hotel in the local town and the replacement flight the next day was delayed. We lost 2 days of our vacation due to sitting in the airport and were left out of pocket for the hotel. Overall a disappointing experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBusuanga to Boracay
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"customer service not accountable"

(South Korea)

Not Verified | I didn’t take any flight of Air Juan yet, I was willing to take, however, my first booking was an one-way flight from Manila to Puerto Galera, it was cancelled because of bad weather condition, they gave us option either rebook another flight without extra charge or refund. I rebooked a flight back to Manila from puerto galera as my option. However, I was cancelled again with the excuse of bad weather condition. I was disappointed not to have a seaplane experience. The more frustrating thing happened later was the process of refund. They promise us to get the refund within 25-30 working days. However, today is the 30th working day excluding weekends and Philippine holidays, my refund has been processed at all. The Customer service is really bad because anytime I was trying to email to ask for some updates, they would reply with exactly same reply without any updated explanation for the process of refund, basically they would just tell you to wait and say that they would make sure to expedite my refund process. The negative impression for Air Juan was not from the flight experience, mostly from their customer service which is not accountable and useful at all. For now, I even don’t know I can get my refund back.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePuerto Galera to Manila
Date FlownJuly 2018
Ground Service 12345
Value For Money 12345
no
1/10

"disappointing and unprofessional airline"

(Canada)

Trip Verified | This airline doesn’t even deserve a single star! It is a very disappointing and unprofessional airline! We booked our tickets,3 of us from Puerto Princessa to Coron on Jan 2 2018 and had everything paid from accommodations to our activities in both cities. But airjuan totally wrecked our vacation! They cancelled our flight due to the technical issue as they said in a peak season. Our nightmare in this company didn’t end there. They have given us the option to refund our money and give us a flight credit. They told us that the processing will take 20-25 days but it is already on the 32nd day today yet we haven’t receive any words from them. We sent emails for an update but no one from their team replies.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePuerto Princessa to Coron
Date FlownJanuary 2018
Ground Service 12345
Value For Money 12345
no
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