Air Juan

Customer Reviews

No Skytrax Rating
Food & Beverages N/A
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 18 reviews
1/10
No Skytrax Rating
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1/10

"nothing has been refunded yet"

(Italy)

Trip Verified | Caticlan to Busuanga. Our flight booked months before (october 2018) was canceled one week before departure due to "aircraft maintenance inspection". They sent us a document for the refund request, stating that the amount would be refunded within 35-40 working days. The canceled flight was scheduled for the 16th february 2019, today is the 24th june 2019 and nothing has been refunded yet! I keep sending them emails every week, and every email I send, they always reply in the same vague and useless way, stating that "they will contact the involved office and will send a copy of the transaction once available", which never arrives! I will be forced to send people directly to their office in Manila in order to be able to get my 13,000 PHP back, just for the canceled flight!! Where I live, since it is the airline's fault, they should have even provided an alternative way to get to destination and provided the extra night in the hotel we had to spend!! These people really don't know how to treat their customers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCaticlan to Busuanga
Date FlownFebruary 2019
Value For Money 12345
no
1/10

"the worst experiences of airlines"

(Germany)

Trip Verified | Manila to Puerto Galera. Air Juan gave me by far the worst experiences of airlines ever. On my first flight 2017, they managed to forget my luggage -on a 3 passenger flight! In January 2019 I booked 2 tickets for a return flight to PG. On March 11 it was rescheduled, on March 29 it was cancelled. To this very day I have not received the refund of PhP 20k. I keep writing, Air Juan keeps dodging. Broke? Lazy?Incompetent? I warn everybody of booking or flying with such an unreliable operation!
Aircraft?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Puerto Galera
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"have never been refunded"

(France)

Trip Verified | Manila to Puerto Galera. They cancelled the flights 4 days prior to departure, and despite my several requests, I have never been refunded. Do not fly with this company.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Puerto Galera
Date FlownMarch 2019
Ground Service 12345
Value For Money 12345
no
1/10

"stopped replying to my emails"

(Canada)

Trip Verified | This airline cancels flights on people if they can sell the seat for more money. They cancelled both my flights because I had purchased the tickets as a "Super Saver" price. I have followed their procedures and policy's but they have stopped replying to my emails for a refund, 122 business day later. The last email was "It's with the accounting department and they will process the return shortly".
AircraftSea Plane
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Puerto Galera
Date FlownJanuary 2019
Ground Service 12345
Value For Money 12345
no
1/10

"still waiting for my refund"

(Philippines)

Trip Verified | Booked a flight from Manila to Puerto Galera in October 2018. Informed days before that that flight had been cancelled due to routine maintenance. If routine then why the unexpected unavailability of the aircraft? Was given the choice of a refund or credit towards another flight, so opted for credit (silly me). Re-booked for a Puerto Galera to Manila flight in March 2019 (and had to pay an extra 1,000 pesos for the privilege). Days before that flight it was also cancelled for - you guessed it - routine maintenance. This time I opted for a refund and after filling out and returning the form was told it would take 25 to 30 working days to process. 40 days later, I'm still waiting for my refund. After numerous emails, the response to which was always a copperplate 'your refund is still in process' I contacted my bank for a charge-back, only to be informed that the 90 day expiry had passed already. So tough luck. Total scam.
AircraftCessna Grand Caravan
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePuerto Galera to Manila
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never recommend this carrier"

(Philippines)

Trip Verified | Don't book with this airline. They may cancel your flight last minute and leave you scrambling to get a flight out through other airlines. Refund has been on process for more than 2 mos. Haven't returned the Php33,000.00 refund until now. I will never recommend this carrier to anyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBusuanga to Caticlan
Date FlownMarch 2019
Value For Money 12345
no
1/10

"Avoid at all costs"

(United States)

Not Verified | Manila to Puerto Gallera. Avoid at all costs. I've booked three times with these jokers and every time they have cancelled the day before the flight. They claim maintenance as the reason for the cancellation but after three incidents I decided to look into it and it appears as though they are selling already sold tickets at higher last-minute rates and then cancelling passengers that booked in advance at better rates. The last time I wanted a refund, they refused unless I signed a bunch of legal documents that would waive all my rights. I refused to sign and I'm still waiting for a refund.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Puerto Gallera
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"money has not been refunded"

(Germany)

Not Verified | Cebu City to Siquijor Island. Very unreliable airline. They cancelled our flight two hours before departure. The money paid has not been refunded so far, more than 6 weeks later, after their own set deadline!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCebu City to Siquijor Island
Date FlownFebruary 2019
Ground Service 12345
Value For Money 12345
no
1/10

"delayed by 2 days"

(Poland)

Trip Verified | Puerto Princesa to Cuyo. Looks like a fraud airline. First my flight delayed by 2 days, later delayed again by day. In the end we did not fly, had to arrange a ferry lost 2 days of holidays. Worst thing is that we are still waiting for a refund that is already way after deadline
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePuerto Princesa to Cuyo
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the flight was cancelled"

(Canada)

Trip Verified | Puerto Galera to Manila. I purchased my ticket 4 months in advance and got the "Super Saver" rate. The night before the flight, Air Juan emailed me and informed me that the flight was cancelled due to "extended Aircraft Maintenance Inspection". I later found out that the flight did go as scheduled. I can only assume that Air Juan sold my ticket for more money and cancelled my "Super Saver" ticket. I had to take a bus and boat to get to my destination. On the return flight, Air Juan re-scheduled my flight from 1:00pm to 8:10am. Again, the flight at 1:00pm did depart. I can only assume they had an empty seat on the 8:10am flight and moved me as they can sell the 1:00pm flight for more money. The plane and pilot were very good on the return flight. Don't buy a "Super Saver" fair and expect Air Juan to honor it!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePuerto Galera to Manila
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
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