Air Botswana

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 23 reviews
6/10
No Skytrax Rating
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Air Botswana customer review

I travel Air Botswana frequently for trips around the country (as there is no other carrier) and what I cannot understand is the extremly high cost for tickets. I understand they have a monopoly but $500 for a 2 hour flight is absurd! When they do have 'specials' you can call the day they are announced only to find out those cheap seats have already been filled. And their prices compared to SA for flights to Joburg are also incredibly high ($400 for a 1 hour flight). So high that we never fly to Joburg but opt to drive for 4 hours and spend a night in a hotel which works out to a big cost savings although not a time saver. The staff are adequate (although customer service in all of Botswana is poor so it is adequate compared to that baseline) but not the food. And the flights are frequently late especially leaving from Joburg to Gabs.
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Air Botswana customer review

I have just returned from Botswana - my 6th visit to this lovely friendly country- and must strongly disagree with the comments regarding the quality of the cabin crew . I have always found them to be models of friendly efficient and helpful service. They seem to epitomise the character of the people I have met in Botswana- a ready smile and a genuine concern to help if they can. Air Botswana has an important role in representing this rapidly developing country- yes they must update their aircraft but they have a priceless asset - their staff. Take note Air France & Emirates with your indifferent customer relations.
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Air Botswana customer review

Gaborone to Johannesburg. Not too bad at all. The Pula lounge in Gaborone although tiny is quite a comfortable spot to relax in before the flight. The ATR42 operated on the route is definitely showing its age and seats are fairly uncomfortable. Snack service consists of peanuts and biltong whereas competitor SA Express provides a full sandwich service on board. Crew were friendly - downside being arrival in Johannesburg - for aircraft to overnight in Johannesburg we were parked on a remote stand a good 10-15 minutes from the terminal building.
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