Air Botswana

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 22 reviews
6/10
No Skytrax Rating
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4/10

Air Botswana customer review

(United States)

Maun-Johannesburg. Short 90 min flight on what appeared to be newer BAE 146. Interior had nice leather seats and the legroom seemed quite good for economy. The flight attendants seemed indifferent (almost as they were being bothered) as they just plodded through the flight. The only problem with the flight was the hot cabin. I had to ask the flight attendant twice before the temperature was lowered to less than an inferno. Apparently on the BAE 146 the cockpit controls the cabin temperature - not the cabin crew.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Air Botswana customer review

(Spain)

Air Botswana to and from Johannesburg and Maun. The staff were friendly and outward journey JNB-Main was fine. The return journey was chaos! To start with the check-in at Maun airport was chaotic. The lounge was completely full of passengers trying to check in. Air Botswana had chartered another aircraft and upon boarding some passengers had no seats so they were told that they would have to catch the next flight. Once aboard they told us that the aircraft couldn't take our bags and that they would be in JNB on the next flight (apparently 2 hours later). I was connecting with a flight to Europe and if I had known that earlier I could have labelled my bag accordingly and I might have tried to check my bag through the whole way. I felt sorry for the staff as they were polite and tried hard to appease the passengers. They couldn't take the bags for safety reasons which is fair enough. The problem was that they knew this before we boarded the aircraft and chose to tell us once we were aboard. We flew via Gabarone to refuel. Then in Johannesburg a representative met us at the luggage carousel and told us that our bags would arrive tomorrow! At least he was there when our flight arrived and not when the supposed next flight was meant to arrive 2 hours later. However that was a bit of a shock for some of the passengers as Air Botswana must have known this in Maun. He took down all our details and where we wanted our bags sent if we weren't staying in Johannesburg. I honestly didn't expect to see my bag again. Three days later at home in Spain an Air Botswana rep phones me and asks me which airport in Spain I want my bag sent to! Zaragoza is 1.5 hours drive away and the nearest airport. My bag arrived there 2 days later. If any other airline flew between Main and Johannesburg I would try them. I think Air Botswana needs some competition!
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Air Botswana customer review

(South Africa)

Maun to Jo'burg. Got on plane and when arrived in Jo'burg our luggage did not. No ones did. Found out afterwards that if it is hotter than 40C they will not take luggage if plane is full. Wish someone would have informed us. We didn't get our luggage back until Zanzibar 2 days later and many frustrating moments in between. Tired plane needs an overhaul or the insides redone. They had a quick stop (which was not on the itinerary or the ticket) in Gabone. It was to turn staff over or something but couldn't get off plane and the 10 minutes turned into 40 without AC doors opened and +40C.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Air Botswana customer review

(Kenya)

JNB-MUB return. Tried to check in early in JNB and was told to come back later as the BP staff had not started working in the luggage area and the check in staff member thought our bags might get pilfered (liked his honesty). The flights both ways use the new ATR 2-2 seating which was comfortable and adequate. To MUB there was a sandwich service with drinks followed by a 2nd drinks service. From MUB there was just nuts with a drink service. On arrival we were told to sit till we were instructed to stand and they were very strict even after the door had been opened.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Air Botswana customer review

JNB-GBE-JNB. Pleasantly surprised with the flights on ATR's considering we were in the middle of RTW FC Oneworld - unfair comparison. Cabin crew were OK certainly as good as I would expect. The aircraft must have had new paint recently as they looked quite good in and out. Didn't expect to be flying them no spare pages in passport so SA wouldn't allow me in country.
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1/10

Air Botswana customer review

Maun to Johannesburg. What a terrible experience. The plane was in disarray & dirty. The cabin staff were dishevelled & not serious. I will never fly Air Botswana again!
no
4/10

Air Botswana customer review

Johannesburg - Maun Economy Clas BAe-146. On arrival at the airport we engaged the services of a porter. We had 2 rucksacks and 2 camera bags. I paid him around ZAR30 (USD4) and it was well worth it. As we had bought goods in Johannesburg and wanted to claim back tax I told the porter and he zipped us off to a Customs Counter that had no queue (we passed others that had at least 7 people waiting in line). We cleared Customs in no time check in was fast immigration and security had short queues and it took around 15 minutes to get the VAT refund processed. The aircraft was a BAe-146 - load was around 30% so we had 3 seats to ourselves. We were served a drink and a very small sweet roll. Maun airport is a small building with 1 immigration line and a bench where your bags get delivered to. Customs a breeze.
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na

Air Botswana customer review

Gaborone to Kasane and back. I found the aircraft to be fine - nothing spectacular but clean tidy and in order. Younger cabin crew staff tended to be friendlier and more outgoing whilst older employees seemed weary and even a little sullen. Inflight snack an odd cross between chicken sandwich and summer salad with neither emerging as distinct in itself. My overall impression was of an airline that does a functional job pretty solidly - no delays for me - but could probably add a little more to its approach to customer care. There are plenty worse in Africa!
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na

Air Botswana customer review

Jo'burg-Maun-Jo'burg. Either we were lucky or Air Botswana are improving. BAe 146 in decent condition flights left on time and the crew were pleasant. The inflight snack was curious but as all Brit passengers are increasingly used to nothing at all this just isn't a problem. Given the flight time and distance our fares were reasonable though not cheap. May the improvement on our (and others') previous bad experiences continue.
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na

Air Botswana customer review

I travel Air Botswana frequently for trips around the country (as there is no other carrier) and what I cannot understand is the extremly high cost for tickets. I understand they have a monopoly but $500 for a 2 hour flight is absurd! When they do have 'specials' you can call the day they are announced only to find out those cheap seats have already been filled. And their prices compared to SA for flights to Joburg are also incredibly high ($400 for a 1 hour flight). So high that we never fly to Joburg but opt to drive for 4 hours and spend a night in a hotel which works out to a big cost savings although not a time saver. The staff are adequate (although customer service in all of Botswana is poor so it is adequate compared to that baseline) but not the food. And the flights are frequently late especially leaving from Joburg to Gabs.
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