Air Berlin

✅ Verified Review | Took this overnight flight as a codeshare with Etihad Airways. My partner and I chose to upgrade ourselves to the XL seats which is like the Premium Economy with an increased legroom and seat pitch compared to the normal Economy seats for a price of EUR77. Very pleasantly surprised with the the entire journey. New plane, great cabin crew, good entertainment and comfortable seats. Being at the front of the plane meant that there was ease in getting out and coming in and the XL seats around us were empty despite economy being full. Cabin crew offered to sell these seats to the economy passengers but only 1 was taken up. Seating arrangements were 2-4-2 and as soon as the plane took off my partner got to sit at the 4 empty rows next to us. Food was good but a little small. Overnight flight felt so short and a part of me wished it was a little longer so I could have a longer snooze. All in all would recommend this airline to others and suggest upgrading to the XL seats.

✅ Verified Review | Zurich to New York return via Berlin Tegel in Business Class. This was an amazing experience and everything went according to plan. The crews were friendly and professional. I am a Star Gold as well as a One World Emerald member and in my opinion Air Berlin and Etihad are ahead of the competition with their personalized service concept in business class (no lights on for two hours after take off and then again two hours before landing and a personalized inflight service concept, on demand with no disturbing factors. An outstanding product with just 19 seats in business class. I could also use the AA first class lounge at JFK which is new and amazing. I would strongly recommend Air Berlin.

✅ Verified Review | Berlin TXL to Frankfurt. Air Berlin has trouble with basic services and staff appears to be trained to deceive customer support requests. Flight AB6601 on 19 May cancelled without reason along with several other Air Berlin flights departing from Berlin TXL on that evening. No offer of compensation, no answers to calls, unfriendly and unhelpful staff at all counters. Due to the masses of people and the chaos at TXL at that time, checked-in baggage could not be reclaimed on that day. I had another flight in the morning next day from Frankfurt to Taiwan, which thanks to Lufthansa I was able to catch. My baggage is gone since even though I never even entered an Air Berlin plane but only checked-in. I cannot reach anybody at Air Berlin, emails remain unanswered.

✅ Verified Review | Düsseldorf to Boston. Never fly this airline. The worst by far. They cancel flight and move people to different flights with different destinations. Then you are on your own. You have to buy new ticket to wherever your destination is. They hassle you to collect what you paid. No apologies or regret in their actions.

✅ Verified Review | New York JFK to Berlin Tegel. My first experience with Air Berlin and quite impressed. While there were delays with boarding at JFK and it took an hour for baggage to be delivered to the belt in TXL with no explanation from ground staff, inflight they were very good. Comfortable seat, nice food, acceptable wine list and extremely friendly and service orientated crew. For the short hop across the pond and direct into Berlin I'd choose them again. Had I not checked bags and had the significant delay with baggage delivery in TXL, this flight would have been seamless.

✅ Verified Review | Munich to Stockholm via Dusseldorf. Horrible service (lengthy information on our flight in German, a very short in English, I did recognise Stockholm so I assumed the we might miss our connection). At airport no information on flight being delayed, no one in boarding booth, Lady in next booth didn't speak English. Stewardess spoke German and unintelligible English, never got a chance to buy a sandwich on either flights, never offered free coffee. I will never fly with airberlin again. I much more prefer Norwegian, great price with professional service (I fly regularly to UK with them).

✅ Verified Review | Frankfurt to Berlin Tegel AB6588 is cancelled. Firstly they asked to wait for 2 more hours and then cancelled. The worst airline, terrible! I'm staying in a huge line to get my money back. Can't say anything about their service - I haven't got on board.

✅ Verified Review | Berlin to Abu Dhabi. The flight had a slight delay, but nothing serious. We had a remote gate and walked like 50m to the parking spot of the plane. I like the 2-4-2 configuration, because we travelled as a group of 2. We had a window and an aisle seat. The seat width is good, but the seat pitch was poor. I am 1,82m and my knees touched the seat in front of me. It is not as abd as on other airlines but it could be better. I couldn't sleep on this flight at all. But the rest of the fight was enjoyable. We had a very friendly and attentive stewardess and the food was delicious. One of the IFE screens across the row stopped working and one member of the cabin crew changed it immediately. All in all I would fly Air Berlin again, if there is no better alternative.

✅ Verified Review | Copenhagen to Munich via Dusseldorf. I've just been swindled by Air Berlin. When I booked the trip, I was given one piece of baggage in the fare. When I called them to add a second piece they charged me $101 for it. I was stunned. I was expecting $25 - $35 perhaps for the second bag. They even sent me an email advertising extra baggage for 10 Euros if I booked it more than 30 hours out. That's a laugh. They must be into false advertising. Maybe I'm living in an unrealistic world, but with high status on United, I get two free bags on Lufthansa every time I use them and could have flown them more cheaply had I known about the excessive baggage fees. Moreover, I'm flying Air Berlin and Flybe to London City airport a few days later. They told me that I have to book my baggage at the airport because of the interline ticket, which is bound to be even more expensive. I will never fly Air Berlin again.

✅ Verified Review | I traveled from New York to Warsaw in April 2017. Returning from New York was delayed two hours so I missed the connecting flight to Warsaw. Air Berlin put us on a flight to Amsterdam and on another flight from Amsterdam to Warsaw. On top of that my luggage was lost and I had to wait three hours for it to arrive. Air Berlin get on the ball. Never have I seen such incompetent and disorganized airline. Never again will I fly Air Berlin.