Egyptair

Flew BKK-CAI-LHR return. Had new planes on all legs except last flight CAI-BKK. Flights were all more or less on time cabin crew were friendly enough food was mostly good. Older plane on last leg had no personal IFE but as it was a night flight we tried to sleep anyway the food was not as good out of Cairo. The new planes were very nice the toilets were large and very clean and the seats were comfortable. Overall I was pleasantly surprised and would fly with Eygptair again if the price was right.

AMS-CAI Business Class. A321 with old business class seats but still comfortable. Service excellent food plentiful and tasty. All flights on time boarding in an organised manner.

I flew 4 Egypt Air flights during my holidays to Egypt and Jordan. Most of the flights were about an hour long with the longest being the flight from Jordan to Cairo. All the planes were new and food supplied looked decent. I had more of an issue with the passengers rather than the staff. Middle Eastern passengers tend to want to sit wherever they want so it is possible that someone will be sitting in your seat and the flight attendants will have to shuffle folks around so you can sit where you were supposed to. Middle Eastern male passengers tended to treat the female flight attendants with disdain and it took the male attendants to get everyone organised. Egyptair doesn't really follow restrictions for carry on luggage so unless you get on early it is possible there will be nowhere to put your things except under your seat or way behind or in front of you.

Never again! Onboard Staff not very friendly or helpful in general but that was not the half of it. When arriving at Johannesburg to check in for our return flight to London we were informed our flight had been cancelled and that the Friday flights had been non operational for months. Not once were we informed of this and when complaining were told they had sent us an e-mail a week prior to return departure! We were on holiday and in the African bush - unlikely to check e-mails on a daily basis! No one apologised nor accepted responsibility for mistake and refused to try help us get home on time. Does Star Alliance not mean anything?

The worst service ever. I'm waiting for my refund (because of their cancellation) for more than 2 months now. It's really difficult - when I try to call them it takes more than 1 hour just to get connected or connected at all. I would not recommend this airline to anyone.

Cairo to London economy codeshare with BMI. Not allowed to take airport bought water on board. Sat near the back of an older A321 and whole area had a terrible smell of urine. Seats very uncomfortable. Only 2 drinks served (very small cups of 7-up) during whole flight. Food disgusting and cabin staff not at all interested. No information at all from the flightdeck.

DAR-CAI-FRA-CPH. Small aircraft good service no alcohol. Check-in in Dar pleasant though complained could not check in my luggage beyond Copenhagen though with another Star Alliance airline. However the airline granted me an untitled free lounge access in Dar instead which was a fair deal. DAR-CAI on time food served fast. The flight is only 4 hours at night. Thus it was pleasant to see 2 sandwiches were instantly handed out upon departure as dinner and then very shortly after came the breakfast. That rendered the options to sleep onboard to half an hour before descent or – to be waken up and have the breakfast in the middle of the night. Special meals taken care of. Missed my LH flight to Copenhagen as they had only granted 50 minutes. Was rebooked to a flight within 2 hours later. Arrived in CPH but had to go out of transit to capture my luggage for onward flights.

DXB-CAI-LHR as part of a reward ticket in Business Class. DXB excellent shared lounge with a few snacks a few drinks and internet. Having read the reviews made sure I had some cereal fruit and yoghurt at 4am before the flight and liberated a can of lager for lunch on the CAI-LHR sector. A substantial breakfast served very tasty and one of the best airline meals I have had. Music choice poor but good range of films seats comfortable and stretched out fully. Landed in Cairo about 20 mins late and what seemed a long way to the transfer desk. Here there was chaos no real lines people pushing in claiming leaving flights and although there was a Business Class desk this was dealing with what appeared to be everybody. Given an invite to the lounge after being asked if I wanted a smoking or non smoking lounge. I had intended to have a shower but lounge was busy and the flight being late and chaos at the transfer desk meant that there was only 45 mins there. Inflight entertainment was same as previous sector which was fine as I finished watched the film I fell asleep. Unnecessary stale cheese sandwich offered shortly after take off as well as great amenity kit. I have to say contents better than LH and LX business class kits - more useful contents. Fantastic lunch offering served 2 hours before landing at Heathrow with amazing in flight service. Landed on time and bags on carousel before me which is almost unheard of at LHR T3. Overall very good service comfortable aircraft especially B777 from CAI to LHR. The only thing that let it down was the transfer process at DXB and CAI.

CPH-CAI-DAR return. Tickets heavily discounted good value. Check in with automats in CPH airport waste of time as boarding cards and luggage tags are only provided. Special food good 2 options for hot meal given on all routes for other passengers. No alcoholic drinks free or for purchase. Quite disappointing for several passengers. A lot of soft drinks and juices provided. In Cairo a lot of waiting taxi-ing remote parking of aircraft within the airport caused 1 hour unnecessary arrival delay.

Flew out on A330 to Luxor - not good. We were in row 34. The entertainment was appalling small screens over the centre could not be seen properly (3m away at an angle) and the choice of audio/music for Western ears was unbelievably bad. The pre-film entertainment seemed drivel and there was no choice of film of course. At meal time there was no choice all the chicken was gone fish only. "Would you like a drink sir?" "Yes please Orange juice." "Sorry no Orange juice." Seats seemed fine with good leg room. Return from Cairo in a Boeing 777-300 row 32. Individual back seat screens not a wide choice of viewing but passable for 5 hrs. Audio/music unbelievably bad. Lunch time was handed a meal "What is it?" "Fish." "No thank you." You have to have it there is nothing else left!" Seats were good. Will never fly Egypt Air again.