Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 476 reviews
5/10
3 star Skytrax Rating
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1/10

"Avoid this airline"

(United States)

Not Verified |   I'll add my horror story to the never ending list below, but if you're here already, you already know. Got on the plane in New York, but never left the tarmac. Spent 5 hours on the plane before returning to the terminal. 24 hours of lies and misinformation (they disconnected their phones at their office) until the hundreds of passengers almost had a riot. I booked another flight. Emailed them continuously and after two months (legal limit) they gave me a partial refund. Still trying to get the rest of the money they owe me almost three months later. Avoid this airline like the plague.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Beijing via Cairo
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
7/10

"pleasantly surprised"

(Canada)

Trip Verified | After all of the horror stories on this site, I wasn't expecting much from this airline, but was pleasantly surprised. First the positives. The flight left and arrived on time. The business section is in the very common 1-2-1 configuration and the pods offer a fair amount of privacy. The seats can be fully reclined for sleeping. The FAs were attentive. Most surprisingly the food was quite good, which can not be said of their domestic flights where I was given rather dried-up sandwiches with a filling of uncertain provenance. Of course, no alcohol is served. Now the negatives. The IFE is limited. What they call international movies all come out of Hollywood. Given Egypt Air's extensive network, I had expected a much better selection of international films. No mattress or seat cover was provided for sleeping (I asked for one).
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCairo to Toronto
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"a severe lack of training in handling passengers"

(Egypt)

Trip Verified | I am writing to express my deep dissatisfaction and outrage regarding the treatment my husband and I experienced. To provide context, my husband has significant mobility issues and requires a wheelchair and personal assistance for all mobility. Our seat accommodations were specially selected and paid for (seats 20D and 20E) to ensure some level of comfort and ease for him during the flight, considering his condition. During the flight, an unfortunate incident occurred in the washroom, which was exacerbated by the unprofessional and inhumane behavior of the head flight attendant, who was the main person in charge of the cabin crew. My husband, despite his mobility challenges, had to use the washroom alone due to its small size. His lack of balance and stability led to an accidental spill of water in the washroom. Rather than assisting or seeking a suitable solution, the flight attendant approached me with an aggressive and unfriendly tone, ordering me to clean up the mess immediately. I was humiliated and embarrassed, forced to clean the washroom on my hands and knees, which is not only demeaning but also entirely inappropriate given that we had informed the airline of my husband’s condition and limitations. This incident reflects a stark neglect of basic human decency and a severe lack of training in handling passengers with special needs and considerations. Moreover, it was not only us who were subjected to the head flight attendant's deplorable conduct. Throughout the flight, we observed him interacting with other passengers in a manner that can only be described as rude and abrupt. His apparent lack of empathy, customer service, and social skills were not only directed towards us but were also evident in his interactions with numerous other passengers, creating an uncomfortable and hostile environment aboard. This is not only a stark deviation from the expected service standards of your airline but also a blatant disregard for basic courtesy and professionalism. Such behavior, especially from a staff member in a position of authority and leadership, is utterly unacceptable and tarnishes the reputation of Egyptair. This is not the level of service we expected from Egyptair, and it is certainly not acceptable under any circumstances. The emotional distress and humiliation we experienced during the flight were immeasurable and will not be forgotten easily.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Cairo
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"zero comfort, staff are rude"

(India)

Trip Verified | No one should ever book a flight with Egyptair unless you want to be mentally and physically harassed. Ridiculous staff, rude and clueless about everything. Flight was delayed from 11.40-14.40. Then after asking us to proceed to the boarding gate and announcing like idiots that they will deny boarding for people who arrive at the gate later than 25 mins to boarding, they delayed the flight by 1.5 hours more. When asked about status, the ground staff said we have no information. Their seats don’t recline properly, zero comfort, staff are rude. There is no reason for people to take this airline. I’d rather pay double than ever take Egyptair again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCairo to New Delhi
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst customer service ever"

(United States)

Trip Verified | This was my first time and last time flying with Egyptair. I have never written a review on anything my whole life, but this experience was so bad that I had to. The staff members In the airport are like a gang all they want is for you to give them money. The worst airline and the worst customer service ever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCairo to New York
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"a very disappointed client"

(South Africa)

Trip Verified | I had a normal flight all the way (slept most of the times) so did not notice other extra things, I was very tired until I arrived at my destination without two of my three luggage. I had to go to write a statement at 2 O'clock in the morning, they assured me they will trace the bags and contact me. After two days they called me and told me they have found my bags and they will deliver them to the address I provided, I was very impressed until one of the bags was not mine so I had to file another statement. Its been 2 months 2 weeks since then and I have not heard from anyone from Egyptair and am not sure I will, I have emailed them more than 10 times but no respond. That was my first worst experience ever am not flying that airline ever again. Advice to the airline you need to have open communication with your clients, its the only way of solving the problem and reply at least to one of their emails/msg, we are the ones missing our luggage, we need to know what's happening. Am a very disappointed client.
AircraftMS768
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBarcelona to Nairobi via Cairo
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Worst airline experience"

(United Kingdom)

Trip Verified | Worst airline experience I have ever had and customer service was very poor. The aircraft was old and dirty. No one bothered to clean the lavatories despite being shared by very many people. We were made to wait for more than an hour to be transferred to the business class lounge in Cairo.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteNairobi to Cairo
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my experience was horrible"

(United States)

Trip Verified | I had return ticket From JFK to DAC and both ways my experience was horrible. I had my elderly relative (80+ year old), wheelchair passenger who were not attended at the Cairo Airport properly, the Trolley driver at the Cairo airport was yelling with other staff at the airport in local language and drove the trolley like crazy. Wheelchair supposed to be gate to gate, but he dropped us off in a area near the elevator and left us by ourselves. There was lounge for business class, foods were awful, Bathrooms even worse. Near to our flight time, when nobody came with wheelchair, we had to ask the front desk to request a wheelchair for us, but they didn't, we were late to arrive at our departure gat. A few hours into our flight to JFK, twoout of three restrooms were Out Of Order! Flight attendants did not have professional attitude, sitting around most of the flight. Seats do not work properly, some buttons works, some doesn't! No information on what kind of food they will serve, and they have no wine etc. Inflight Entertainment very old and poor system, sound system will hurt your ear.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDhaka to New York via Cairo
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"our flight was canceled"

(Netherlands)

Trip Verified | We had a return with Egyptair Brussel-Entebbe via Cairo. On the first flight everything was ok; the food, friendliness of the stewards etc. Our luggage arrived a day later in Entebbe but the hotel told us that this happened by all airplane companies. The problem was the flight back a month later on the 18th of August. We where in an area with no internet but on August 10 we read that on August 3 an email was send that our flight was canceled. Egyptair proposed a flight on August 26, 8 days later. Because they announced it more than 14 days before, refund was not possible. Our intermediair Cheaptickets arranged tickets for us for the 19th but shortly after that they said that Egyptair said it was fully booked. On their site the flight was still offered for a high price. The same happend with the next booking for August 21. In the end we booked an expensive flight from another company. Cheap tickets will try to get a refund for us. The height of this wil be far below the extra costs we have made. What bothers me is that Egyptair tries to sell seats against a high price but also says that the flight is fully booked.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEntebbe to Brussel via Cairo
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"common pattern delaying luggage"

(United Kingdom)

Trip Verified | Surviving EgyptAir If you care about your mental well-being, safety, and belongings, then DO NOT EVER FLY WITH EGYPTAIR. My girlfriend and I flew with EgyptAir on Thursday 27th July 2023 from London to Accra (MS780 and MS881) with a layover in Cairo. When we landed in Accra the following day, our luggage did not appear on the conveyer belt. This was also the case for over fifty fellow passengers. We were told by Aviance Ghana staff members (the airline ground handling company at Accra Kotoka International Airport) that all the luggage had arrived and we would have to file a property irregularity report (PIR). EgyptAir’s website states that "in the event that your checked bags do not arrive on your flight, EGYPTAIR will make reasonable efforts to ensure that the bag is returned to you within 24 hours." However, this was not fulfilled as our checked baggage was not on the flight which arrived on Saturday 29th July 2023. As the majority of our two-week trip was scheduled to be in Kumasi, we headed to our destination and had someone check for our bags each day there was an incoming flight to Accra from Cairo (Monday, Wednesday, Friday and Saturday). The email communication from EgyptAir is below par. It took over ten emails to get a response from the different email addresses I had messaged. The London email account was slightly helpful, but could not provide any information on where my bags were as they said the baggage email account had that information. Their social media pages copy and paste the same message, advising to contact the email the baggage team. The baggage team email did not respond until Tuesday 5th August 2023, despite having emailing them and other accounts since Sunday 30th July 2023. They had requested for our bag tags, yet they never responded to my email with the attached bag tags. I tried tracking the bags using my bag tag numbers on their app and it didn’t work. Even if you check on World Tracer it says “your airline is not supporting this service. Please contact the airline’s website for further information.” The bags eventually arrived on Monday 7th August 2023, but my girlfriend and I each had a bag damaged. We were offered temporary compensation by EgyptAir, equating to 100 USD in Ghana Cedis. Our experience with EgyptAir was not unique and they have a common pattern delaying and damaging passenger’s luggage. If you check tweets, countless people flying to destinations across Europe, Africa and America have had their bags lost, damaged or delayed. Even people in the queue waiting for the PIR in Accra said they frequently delay your bags because they have small aircrafts and only bring in luggage on big aircrafts. DO NOT FLY WITH EGYPTAIR. You are better off training to become a pilot, buying your own aircraft and flying to the destination yourself than having a pleasant experience in EgyptAir. Now battling to receive compensation from EgyptAir for delayed and damaged bags. Evening rating them 1/10 is not a fair rating.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Accra via Cairo
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no