"did not offer a wheelchair"
T Perino (United States)
✅ Trip Verified | I had broken my leg 2 days before our return flight from Lisbon to London. I called to get some assistance from British Airways, hoping for wheelchair assistance, an easier seat to get to, or possibly an upgrade so that I could stretch out my broken leg, which was in a cast. This airline failed on all fronts. Quoted us a price of €6,000 each (I was traveling with my husband), which we could not do. Almost didn't let me on the plane, trying to interpret my medical report. They did not attempt to change our seats, which were near the back. The single concession they made was to allow me to board 1st, but did not offer a wheelchair, so I had to swing myself down the aisle to my seat using the arm rests of all 21 rows before my seat, as the aisles are not wide enough for crutches. Might I add, I am nearly 70. Had to exit same way. No wheelchair waiting for me at Heathrow, had to hop onto bus with crutches to change terminals and nearly took a tumble doing so. Took so long to get a wheelchair that they had to hold my connecting flight (on another airline) for me and we were last to board. That flight had allowed us to upgrade to business class, for a reasonable price, and took great care of me.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Lisbon to London Heathrow |
| Date Flown | November 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
“Seat was fine but product ageing”
E Smyth (United Kingdom)
✅ Trip Verified | Check in at MIA straightforward. BA use American flagship lounge near gate D30 which is excellent. Flight delayed but only by 1 hours. Boarding chaotic. On board staff were fine. Seat was fine too but product ageing. Post take off service prompt. Slept for 6 hours. I noticed that in club world BA have ditched rose champagne which is a shame. Pre arrival breakfast was ok. Slow to deplane. Luggage off ok.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Miami to London Heathrow |
| Date Flown | November 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"such a terrible customer experience"
F Orlandino (United Kingdom)
✅ Trip Verified | Never I saw such a terrible customer experience. The plane landed already 30 minutes late: despite any operational delays, the boarding took over 1 hour because the crew did not know where to place the luggages. After this long 1 hour boarding process, the captain did not apologise. This is extremely frustrating when this occurs on a night flight, forcing passengers to lose train connections to home.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Palma de Mallorca to Gatwick |
| Date Flown | December 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I was pleasantly surprised"
A Gittens (United Kingdom)
✅ Trip Verified | Having not flown with BA for a few years, I read some of the reviews in preparation, needless to say I boarded this flight with low expectations. I was pleasantly surprised as the flight was ok. We left LHR a few minutes early and arrived at JNB ahead of schedule. Cabin crew, although not as good as some carriers were attentive and professional. Onboard catering was a disappointment as if you were unlucky to miss out on the chicken you were given a very sloppy pasta. On board entertainment has never been BA's strong point and sadly that hasn't changed. Unfortunately BA is not the prestigious carrier it once was but its not as bad (from my experience) as some reviews suggest.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Johannesburg |
| Date Flown | November 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Buckle up, folks; this one's a rollercoaster"
Bert Vissers (Switzerland)
✅ Trip Verified | Dear Community I feel compelled to share the utter frustration and disappointment that defined my recent travel experience with British Airways. Buckle up, folks; this one's a rollercoaster. On July 16 and 17, 2023, I had the displeasure of flying with British Airways on BA709 and BA7, and let me tell you, it was a nightmare. The initial flight from Zurich (ZRH) to London (LHR) on BA709 faced a seemingly unavoidable one-hour delay upon arrival at LHR. This, of course, resulted in me missing my connection to Tokyo, triggering an automatic rescheduling of my flight to Tokyo (HND) via Beijing with Air China. Oh, but the fun didn't stop there — flight CA183 was also delayed, turning my 16-hour delay into a grand total of 23 hours, finally arriving in Tokyo at 23:00 instead of the promised 7:10. And the cherry on top? My four checked-in suitcases decided to take a detour and didn't join me in Tokyo, forcing me to waste an additional two hours filling out forms at the baggage center. I finally got my lost luggage back on July 23, because why make it easy, right? But wait, there's more! My return flight from Tokyo to Zurich (BA8) on August 8 also danced to the delay tune, making me question if punctuality is just a myth for British Airways. The cumulative impact of these delays torpedoed my vacation plans, stealing a whole day of scheduled activities, including a guided Tokyo tour. As if that weren't enough, I had to dig deeper into my pockets for unforeseen expenses—extra airport transfers, tour operator assistance fees, emergency purchases, airport meals, and international calls for rearrangements. The lack of assistance at LHR airport was the icing on this bitter cake. Installing the BA app just to get basic information about alternative connection flights was a hassle, and the fact that no BA clerk could provide this info in person was downright infuriating. British Airways, you've left me with a sour taste in my mouth and a dent in my wallet. Here's hoping you take this feedback seriously and step up your game because right now, it's not a good look. Frustrated and fed up, Bert
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Zürich to Tokyo Haneda via London |
| Date Flown | July 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cabin crew excellent"
E Smyth (United Kingdom)
✅ Trip Verified | Quick bag drop at First Wing but too many passengers so had to use fast track security in main terminal. Direct entry to Concorde room outside security south. Ate excellent breakfast which was served promptly. Concorde room is a nice place to wait for a flight there is some interesting memorabilia and an excellent bar. Boarding from c gates was disorganised and slow. On board cabin crew excellent. Good choice of beverages and these were of high quality. Food was good. Seat comfortable. No first bedding provided. On time arrival into Miami. Baggage took 1 hour to arrive
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | London to Miami |
| Date Flown | November 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Service level far worse then Ryanair"
L Keele (Germany)
✅ Trip Verified | 4 Hours before takeoff we received a Mail stating a cryptic message that there are disruptions to be expected as there is a limit on how many planes can leave at the same time. So did the capacity of the Heathrow Airport really hit British Airways by surprise, 4h before departure? Anyhow - we took the one hour delay so what - but then we have been forced to check in our Hand luggage. I travel only with hand luggage to avoid waiting for the ultra slow processing of the checked in luggage. Overall 2h later at home than planed, with really no reason, just due to incompetent people. Service level far worse then Ryanair and triple the price. Really never again. Thanks for nothing.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Stuttgart |
| Date Flown | November 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"do not upgrade members based on status"
Austin Jones (United States)
✅ Trip Verified | I recently had a delay on British Airways from BRU to LHR that was due to staff shortages. They announced that there was a 2 hour holding delay but they would board us immediately in hopes of clearing the gate and leaving early. We had to wait the full 2 hours inside the airplane. The plane was old, dirty, had no power at the seats. The staff provided a small bag of pretzels and 250ml of water to the passengers for 2 hour delay and 2 hour flight. There were no options to purchase food or drink. There were no entertainment options available. I am a OneWorld emerald elite member but they do not upgrade members based on status. First class lounges at Heathrow are overcrowded, understaffed and poorly equipped. The help desk is completely unhelpful when an error arises with delays and cancellations - even when having the top status. The Avios points system has been devalued to near worthlessness and requires fees to book reward that nearly equal the price of the revenue ticket. British has lost its way in recent years and has a moved from a world-class airline to a budget airline with much worse service and timeliness than Ryanair or EasyJet.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Brussels to London |
| Date Flown | November 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Flight was smooth and quick"
M A Collie (Ireland)
Not Verified | Boarded on time, but it took ages to get to the runway due to congestion. Flight was smooth and quick. Snack and drinks were good for a short flight. Landed only about ten minutes late. One bag of three left in London, forms quickly filled in, and the bag was delivered the next morning.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Dublin |
| Date Flown | November 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Absolutely hopeless airline"
Nigel Dean (Australia)
✅ Trip Verified | 5 days before the flight, we were advised by BA that it had been cancelled and asked us to rebook. There were flights 1 hour before and 1 hour after our original flight but they made us take one 3 hours earlier. Our original ticket (and the return flight a week later) included a checked bag. When we arrive at Heathrow to check in we are told our ticket doesn't included a bag and we will have to pay 75 pounds each to take them. We explained that the original ticket had the bags and when they checked the system they confirmed that it did- but not this one! They would make no effort to sort it out and just told us to pay up or they would remove us from the flight. So we had no choice but to pay up, thinking it should be pretty easy to get a refund. 15 months and 10 emails later we have still not seen a penny. Every time I ask where my refund is and state how long we have been waiting I get an inane email saying some departments take longer than others to respond! Absolutely hopeless airline to stuff up the booking in the first place and even worse customer service to not even attempt to solve the problem at check in even when they could see the mistake THEY had made in their system, compounded by being be unable to investigate a very simple claim, and refund me 150 pounds in 15 months.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Dublin |
| Date Flown | December 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
