Air Europa

Flew for the first and last time. Our flight was delayed over 3 hours. We sat onboard for more than an hour without any announcements. The seats were extremely worn and uncomfortable. The floors were dirty with garbage/crumbs. Overall the planes felt old. The flight was overnight and around 3 am all the lights were turned on to serve a meal. I was overall disappointed with this airline and will not fly them again.

Paris CDG to Malaga return flights on time. Efficient boarding clean and comfortable cabin. Buy on Board menu is good and the prices are correct. Flight attendants doing their job. A good experience.

ORY-MAD-ORY Economy. Departure from ORY much more convenient than CDG. Both flights on Embraer 195 - clean cabin comfortable leather seats with decent legroom. I like the 2x2 seating configuration. Food and drinks for purchase - pricey but excellent coffee. Lounge in MAD fairly spacious - good drink selection but disappointing food offer with only a few nibbles. On the downside both flights were delayed by one hour with no information or apologies from the crew. Ticket fare quite competitive considering that I booked my daytrip at short notice.

JFK-Madrid and Vigo-Madrid-JFK. First time I used this airline and flight attendants courteous meals great on time and flight experience good. Booked my trip through online services and I was a little sceptic about it but it turned out to be fine and I will be using them again in future.

MIA-BCN changing in Madrid. Knew before flight that it would depart 2.5 hrs late (late incoming flight). Flight itself was smooth (but of course 2.5 hrs late). We were told not to collect our luggage in MAD there was only one harassed and exceedingly slow-moving Air Europa clerk dealing with things. Changed us to a SpanAir flight that we couldn't possibly make had to go back and be assigned a later flight. Of course luggage was nowhere to be seen it finally arrived 3 days later in Barcelona. Staff I dealt with were indifferent. They knew we would miss connecting flight and did nothing about it to prevent days worth of trouble later.

We checked in online for our flight from JFK to Madrid online check-in went smoothly and we printed our boarding passes. Got to the airport early and since we had no luggage to check we proceeded directly to security. We got through security with no issues and went to the gate and got in line to board. Upon getting to the front of the line we were told we could not get onboard because we didn't check-in at the counter. We said we did online check-in and have boarding passes which say to go to the gate. We proceeded to wait for 45 mins for someone from reservations while the plane continued to board and then left an hour late. The woman from reservations finally came up and said that we had to call their offices to get the flights sorted out. After arguing to see what else they could do we call the number she gave us and there is no one that speaks English. Ending up buying a ticket on Iberia for 6pm Saturday and plan to demand a refund on Monday. Worst airline experience I've had what the point of online check-in if you have to check in again at the counter.

NYC-Madrid-Lisbon for the first time in Business Class. Surprised and happy at the service and comfort of the plane. Tickets are good value for money. The only down side was the organization at the airport no respect of Business Class line and no one was reinforcing it.

Venice-Madrid-Lima. Business cabin seats not clean - crumbs everywhere. Very uncomfortable seats. Two hour delay outbound one hour delay on return. During meal if you are watching a movie it is interrupted and you are forced to watch a 1 hr p.r. / ad video about Air Europa. Same on connection Madrid-Venice. Business seats are expensive - they should let you watch whatever you want. Socks that airline provide lose their ink all over your feet - very poor quality. On return flight hostesses never came through the cabin offering water - you had to get up and get it yourself. Hostesses took turns sleeping in last row of Business seats.

London to Madrid Madrid to Cancun. On the flight to Cancun Business class was extremely dirty and they lost our suitcase. On return to Madrid was delayed 5 hours meaning missed connection to London. Nobody at Madrid could help us I called the help line but got nowhere. They asked us to clear passport control and leave Terminal 1. At their office only one person was helping a huge line of customers. I ended up buying tickets with easyjet. To be fair there were 3 hostesses who were extremely kind smiling and made our trip less awful.

Well my trip started out with a fabulous connecting flight from Miami to Madrid and then from Madrid to Italy. The attendants were all so courteous like wise on the way the home. Except for the little fact as to they lost my luggage. Now I understand we are all human and luggage does get lost but what I do not understand is why they do not believe in customer service (a.k.a. returning phone calls or being polite). Not only did they just loose my luggage but once they had located it in the Madrid airport they sent it to Miami to be delivered to me that night. Another problem my luggage was never delivered to me as promised. So again more and more calls and still no call back until finally they responded with Ma'am your luggage is in Havana Cuba. The Customer service is awful and I will not fly with them again.