Air Europa

Not Verified | Horrible experience. I had paid for 3 seats in row 15 (emergency exit) and the day before they were canceled as I was traveling with my 11 year old daughter but no alternative was given to me given the short notice even when I presented a medical certificate for serious leg problems. Very dirty planes (filthy bathroom without soap on Madrid Sai Paulo already departing), only dinner on an 11 hour flight and of terrible quality and quantity. No pillow, blanket or earphones for a fee. Plane from Milan heavily delayed and at risk of losing connection to Madrid. Plane parked 20 minutes away from the terminal, no warning, no Air Europa staff to help or reassure. Flight entertainment didn't work but the on-board staff said there was nothing they could do. A cheap airline for the price of a traditional one. Packed plane and very narrow seats for tall people like me. Absolutely avoid! Esperienza orribile. Avevo pagato per 3 posti in fila 15 (uscita emergenza) ed il giorno prima sono stati cancellati in quanto viaggiavo con figlia di 11 anni ma nessuna alternativa mi è stata data visto lo scarso preavviso anche quando ho presentato certificato medico per seri problemi gamba. Aerei sporchissimi (bagno lurido e senza sapone su Madrid Sai Paulo già in partenza), sola cena su volo 11 ore e di pessima qualità e quantità. Niente cuscino, coperta ed auricolari a pagamento. Aereo da Milano in forte ritardo e a rischi perdita connessione a Madrid. Aereo parcheggiato a 20 minuti di distanza dal terminale, nessun avviso, nessun personale Air Europa ad aiutare o tranquillizzare. Flight entertainment non funzionava ma il personale di bordo ha detto che non c’era nulla da fare Una cheap airline al prezzo di una tradizionale. Aereo stracolmo e sedili strettissimi per persone alte come me. Da evitare assolutamente!

✅ Trip Verified | This is a terrible airline. Seats are tiny, staff are extremely rude, food is inedible & small, toilets disgusting. My experience with them on both sectors was a nightmare. Unfortunately I had already booked another flight with them for end of January but after that I will never fly with them again. Just horrible

✅ Trip Verified | I found Air Europa to be an excellent airline. Check in was smooth and friendly, service on both legs was friendly and professional. The flight was very comfortable with a good selection of films and entertainment. The food was delicious and quite sufficient. My luggage was waiting for me when I got through customs. I am flying back on Friday 24th and look forward to the experience

✅ Trip Verified | Very disappointing quality of food in Business Class, no difference really to Economy. Service barely polite, no more. 10 hour flight without ever someone offering you something to drink. Sleeping topper totally insufficient (too thin), bad quality of seat. Huge problem when I had to rebook the return flight two days earlier: international call center went dead, local center in ASU refused to rebook without penalty, but airline only offered Business Standard at the time of booking (!), not the FLEX fare, and now, it wanted over $ 500 to simply rebook two days earlier into a half empty flight. What a scam. Very disappointed, also at hearing one of their reps say: "That you a SUMA Platinum member is of no interest to us." I will fly LATAM and LH again in the future.

✅ Trip Verified | I booked my business class trip online. We were taking 3 pieces of luggage. I entered this as such not realizing they were asking for "Extra checked bags." I was charged $220. I immediately called the airline (within 30 minutes of booking) to tell of my mistake in the hopes of getting the $220 refunded. They said they do not refund anything. I thought there was a 24 hour grace period with free cancellations but they said this does not apply to them. We just returned from our trip. The business class was substandard. The seats were really hard. When reclined, it felt like sleeping on an ironing board. They purchased the least expensive, most uncomfortable seats when they ordered the plane. Further, when you board, a flight attendant immediately assists you in putting on a slightly padded seat cover onto your seat. I'm guessing this is because of complaints about the seats in the past. Anyway, the seat cover does not help. So uncomfortable. Never had this in any other overnight business class that I've flown.

Not Verified | If you have any problems with your luggage or items left on board, this airline is the absolute worst. I have done every thing that they have told me to do in order to get my lost cell phone back however, when I called to find out if anything has been found or if anybody has simply reviewed my email, I get hung up on forget a nasty attitude from a representative. I have asked to speak to a supervisor and every single time they tell me that there are no supervisors working. This is ridiculous and this airlines customer service is the worst that I have ever dealt with. In addition from Madrid to Miami, which is a nine hour flight, the Wi-Fi never worked. This is the worst airline I've ever flown.

✅ Trip Verified | I flew with this company in mid-January 2023. Since then I'm trying to get compensation for my suitcase which has been damaged during the flight. From January 2023, they just ping-ponged emails and no ultimate action. In the end, they asked me to provide a receipt for the new suitcase purchase. However, it has no correlation with the fact that they broke my item as well as my budget and purchase plan is not their business. So first of all, they kept me up in the air, and since May, I just started to ignore me. This company is not willing to meet commitments and responsibilities. Deeply frustrating customer service.

✅ Trip Verified | Worst ever, please avoid it. Your trip, vacation, business meetings will be ruined. 12h trip had turned into 72h trip, how's that? No one can help you, no straight answer, no strait solution about refund. You can't cancel, you can't fly. So many people near their desk, that next time someone should invite a DJ, and turned into a party. Anyway, pay 100$ extra with better airlines and have it.

Not Verified | Our original flight was directly from JFK to Madrid, but when we arrived to check in our bag we were told there are more available seats on the plane. We were told the original aircraft was replaced with a smaller aircraft last second. We were not thrilled about this but were willing to be accommodated as long as we made it to Madrid. We were switched to a connecting flight from New York to Portugal to Madrid. We accepted and eventually made it Madrid, one of my our checked bags made it but somehow not the second one. When we went to the help desk Air Europa had zero information on our missing luggage but told us it will eventually arrive. We created a report and left the airport hoping to enjoy our vacation as much as possible but that just hasn’t been the case. Basically spending vacation time each day buying essentials and clothes that were already packed for the trip in the missing luggage. We’ve called multiple times and kept being told they are searching for the luggage, there seems to be no sense of urgency in the search. Currently on day 3 of my 9 day on the trip and this situation has definitely made it difficult to fully enjoy the trip. I wouldn’t recommend flying with this airline unless maybe you only have carryon bags.

Not Verified | Terrible onboarding and off boarding. Only airline that gets you with a bus to the terminal. Priced like a normal airline, but service of a discount airline.