Air Europa

Myself and my boyfriend flew a few days ago from Gatwick to Madrid - Salvador - Santiago to start our year backpacking. Our journey was awful before we even boarded the plane. We were told we would be refused entry to the country and handed back our passports in such a rude manner by the woman at the check-in desk. This was all because she couldn't read the itinerary properly. She then said we could still be refused entry in Santiago. This filled us with dread and worry throughout our entire flight which was 30 hours in all. We had no problem at all entering the country! Here are a few more reasons why our flight was such a hideous experience: All 3 flights were delayed and nothing was communicated about this and no hint of an apology was offered at any point. The entertainment system was so bad. My earphone socket didn't work. When mentioning this to a member of staff it was greeted by a shrug of the shoulders and no care about it. My boyfriend's entertainment system kept on freezing then rebooting. The food was vile. No communication was given at any point on how long it was till landing on both long haul flights. I would never fly with this airline again. A nightmare from start to finish.

I flew from Paris to Madrid and then Madrid to New York. From Paris to Madrid we flew on a Boeing 737-800 the standard workhorse of medium distance flights. Nothing was served on this flight and there was no entertainment. No problem. Both flights (outward and return) were on time and uneventful. Staff spoke French and Spanish. The Madrid airport is quite large and a lot of walking between terminals was required. No problem though. Both the Outward flight and Return flight were on time if not early to arrive. Very good. Both were Airbus A320-200 with the 2x4x2 seating configuration. Outward to JFK we each had our own individual entertainment systems. Bring your own headsets if you don't want to buy them for €3. Wine with dinner is free. Wow. Even on American Airlines you have to pull out your wallet on transatlantic flights. The return trip from JFK to Madrid did not have individual entertainment systems but rather 5 screens that showed one program. Not a film but rather a documentary about the history of the Ferrari automobile. From JFK there is no online check in possible whatsoever. I would advise getting to Terminal 4 of JFK early and standing in line. The Air Europa desk at Terminal 4 opens at 7 pm (for the 10 pm flight) but at about 6.45 pm they allowed us to start checking in. The Air Europa check in is located in aisle 6 of the check in area near El Al. I paid about €700 for my return ticket during the height of the summer travel season when all other airlines were demanding over €1000. I saved some money and the trip was fine. Interestingly arriving in Madrid there was no immigration whatsoever. We just stepped off the flight and literally walked out the door. There was no border control whatsoever not even the sight of a single border control agent or police dog.

I took this flight from Madrid to Cancun. I was surprised in the first flight when I was awarded an upgrade so the experience in Business Class was far more satisfactory than in the Economy Cabin. Economy Cabin space is pretty fair no individual entertainment and very fair quality and variety of food served. Thankfully the return flight was during the night and I was tired so I could sleep. I would suggest people to think twice prior to buying a long-haul flight in economy class.

MAD-BRU-MXP-MAD - C Class. Pleasantly surprised with this airline. All 3 legs were good. Check-in plus on board services. Hopefully they will keep it up. A little harsh on the language skills but not that much of a problem. They tend to overbook. Quite a breeze to fly them. All in all ok.

I flew Gatwick to Madrid and then to Lima - out on 23 July return 12 August. Outbound UX 75 was two hours late leaving Madrid so departed 02.00. For a 12 hour flight there were no individual screens for film viewing but service was OK seats very close and I'm only 5 and a half feet tall. Return UX 76 timing was good food just about OK seating better it seemed to me. Service though - the steward on our economy section was unfriendly curtly told me I would have to pay 1 euro for a second plastic cup of wine. Coffee for 'breakfast' was almost cold and he served about 2cm of it into the paper cup. Unpleasant. The toilets were not checked and ran completely out of paper supplies so I had to go and ask. The female attendants seemed to be more courteous than the male. Surely checking of toilets should be part of their flight routine. Baggage arrived correctly.

Business Class Rome-Buenos Aires with a stopover in Madrid. Business class is almost an unmitigated disaster. They have zero interest in serving Business class customers. Rome check in - They have a Sky Priority counter for Business but no agent at that counter. Rome-Madrid - On this first leg I was booked in economy because Business was full. I was told to check at the gate and if something comes up in Business they will of course switch me as I had a full fare Business ticket. I checked upon boarding and they did have a free seat but without any explanation said they told me could not switch me. Could not give me reason. One of the bathrooms was out of order so 1 bathroom for 200 passengers in Economy. Rome Boarding - Only 1 person to check through the 200+ passengers. Madrid-Buenos Aires in Business - Antiquated seats and IFE (probably from the 1990’s). Seat recline but with feet hanging down so uncomfortable to sleep. Food quality and service was ok onboard. Only non negative comment I have. Overall they charge normal business class fares but offer very little in return. Will never fly them again and suggest Business travelers to avoid them at all costs. Arrival and departure at their base airport Madrid - Amazingly they use buses so I presume they don't pay the fee to use the bridges. Very uncomfortable.

Inflight service was extremely poor and for a long haul flight between Madrid and Miami inflight entertainment was virtually non existent. The seats uncomfortable with little padding left in them.

It was a terrible experience flew from Miami to Punta Cana Dominican Republic on 7/18/14. Poor attention in the airport on board bad attitude poor service overall. I do not recommend flying Air Europa at any price.

This June was the first time I travelled with Air Europa from Buenos Aires to London and back. On The outward journey I was allowed and paid for extra baggage but on return this was not allowed not even if it had been a few kilos! However a couple travelling with a little boy were allowed to take 6 large suitcases (paying of course for the extra 3) is this fair? How can this be? Why wasn't I told that I could take it but not bring it back? What is the reason for such a ridiculous rule? The flight from Madrid to Buenos Aires had at least 25 empty seats two of which were next to me. In spite of the kind and friendly cabin crew this ruined my holiday. The economy of flying with this airline is no longer an attraction to me and I will not be considering flying with you again or recommending others to do so.

Caracas-Madrid-Amsterdam round trip. Four flights scheduled with this airline one of them with KLM in the Sky Team Alliance which was the only one that departed on time. Caracas-Madrid flight left 2 hours late this made me miss my connection to Amsterdam and with direct train to final destination. Returning from Amsterdam to Madrid flight left with 1 hour late. Connection from Madrid to Caracas 3 hours late There was no compensation or lunch. All passengers in transit to other cities in Venezuela missed their connections. The meals were scarce badly prepared and presented. No staff support to passengers related with the consequences of their tardiness.