Air China

Flew LAX-PEK in Business and return PEK-LAX in Economy. Business class hard product on the new 777-300 is top notch. Service was very good and food quite on par with my other usual choices when flying to China including UA OZ and AC. Overall if I was flying business class I would choose Air China again if the time and price was right. My return flight in PEK-LAX was in economy. Again 777-300 hard product (seat) which includes in-seat power plug for your laptop was quite good but the seat pitch was borderline acceptable. The IFE system is good AVOD but lacks enough current Western content. That aside I would not recommend Air China economy to anyone because of the quality of the food. Quite simply it was some of the worst airline food (very low quality Chinese food). Several of the side dishes were inedible.

From Auckland to Tianjin stop over in Hong Kong. With Air China between HKG and Tianjin Returning. Both flights were terrible. HKG to TSN cabin crews had no smile no greetings at all. During the meal service they forgot to provide my meal because the crew were busying chatting. On way back from TSN to HKG new Boeing 737-800 with Sky Interior. The service from male cabin crews seemed to be better than their female colleagues. Overall Air China may have nice planes but they showed no willingness to provide any customer service for their CA103/4.

Frankfurt-Beijing-Frankfurt. Second time on this airline as I do not make the bookings myself. Flight as horrible as last time. Old and filthy cabin tatty seats. Crew very poor in English and everything but service minded. Food quality poor and so is the selection of drinks. No announcements from flight deck. Flights at least both on time.

Hong Kong-Beijing-London and Paris-Beijing-Hong Kong return. Both flights between Hong Kong and Beijing were fine and on-time a fair meal was served between 3 hours duration. Staff was friendly and tried to meet request made by most passengers. PEK-LHR A330 served with a lunch and dinner meals are acceptable. Legroom is fair for a 11 hours flight and staff regularly provide drinks in between. CDG-PEK B777 served with a dinner and breakfast the legroom was bit less than the A330 to LHR. You can't demand much more for what you have paid for compared with CS/QR/EK etc.

PVG-NRT last month in J. Flight delayed 2 hours due to late incoming flight from Shenzen. No announcements in lounge and little knowledge of situation from lounge staff. Suddenly a boarding announcement and we raced to the plane. On board A330 the seats were tatty the crew's English was poor and the meal was the worst I have had in a long time. On approach to Narita we were buffeted by what seemed to be strong winds. No announcement from the captain just a short "we try to land again don't worry" from the flight attendant. Landed extremely heavily and made our way to the gate. No AC for me in the future!

Air China bears no comparison to Thai Airways that I normally use. The food is very poor drinks service minimal and the service is basic. In its favour the flights left on time and safety standards were good but I would not fly Air China again from choice.

Will never travel with this airline again. Comfort level poor video selection poor. Flew London to Melbourne via Beijing. No prior instruction about stop over in Shanghai. Thus lost in Beijing Airport as had to discover that Shanghai was a domestic flight and had to change terminals to do this. No instructions from airline no signs in English no English speaking staff at airport. Got to Shanghai flight settled in seat had to get off 1hr later with all my stuff be walked through length of airport to fill in a customs form to say why I was there. Then all the way back to same plane same seat with all my stuff in tow - having given up the bottles of water I had bought for the initial flight at security. Got an e-mail for return journey flight changed extra day in Beijing. Booked Malaysia airline instead.

PEK-LAX. New 777-300ER was completely full a very young crowd so much excitement during boarding. Once underway the passengers were very well-behaved. Crew reasonably friendly and immaculately presented. Two hot meals - one soon after takeoff and another about 5 hours before landing. After the second hot meal sandwiches were distributed for passengers to snack on for the remainder of the flight. Entertainment was a good selection of movies on individual screens. Pushed on time to the minute and landed forty mins late due to headwinds. Only complaint is almost all pax on Air China are Chinese and hence all have visas which means each pax takes longer for US immigration - which can be interminable at the best of times - will take an hour unless you're one of the first off the plane. For me it took 1h20m to clear immigration which was also the case when I flew the airline PEK-LAX last year. Other than that charming and professional will definitely fly Air China again.

Flight from Paris to Taipei via Shanghai. They could not check our luggage all the way to Taipei we had to pick them up in Shanghai go through emigration and check them in again. Plane was dirty staff onboard between Paris and Shanghai was sullen never a smile. I had to ask twice to get an extra blanket on our way out on our way back I didn't get one. We had a light meal (very light) and breakfast both of rather poor quality. Entertainment was non-existent as they do not have personal screen in the front seat only a few tiny screens in the middle rows. Flight from Shanghai to Taipei was fine though with nice staff and good food. Otherwise it was a very poor experience which I will never try again.

Hong Kong - Beijing - Moscow Sheremetyevo with Air China on their A321 and B777 because their more competitive price than any other airlines. Check in staff in HKG not polite due to early morning flight or maybe seeing my Chinese passport? Ground staff in PEK was polite . HKG-PEK arrived on time while PEK-SVO delays 4 hour because of waiting for transfer passenger (not sure if it is the real reason) but CA distributed foods and drinks to us with no extra cost. Compare to unfriendly cabin crew on Air China I have seen before cabin crew on these two flights were friendly and attentive with limited English ability on both segments. I found my no-lactose special meal tasteless and asked for another regular one which was tasty and good. Seat on B777 PEK-SVO is very comfortable with good recline. No IFE on both segments. I would still recommend Air China for their price and attentive service.