Air China

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 768 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

"Food selection was great"

(Sri Lanka)

Not Verified | I really liked flying with Air China. They were very professional and service was excellent. Landed ahead of time which was a plus: Food selection was great. The seats were spacious and the flight attendants were courteous
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteColombo to Chengdu
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Absolutely a nightmare"

(China)

Trip Verified | Absolutely a nightmare taking the transit at PEK flying Air China, especially if you have purchased any liquid duty free items. The gate information is very confusing and everyine has to go through security check again in the normal security lines. No liquid more than 100ml is allowed, regardless of your duty free seal. The Airport forwarder refuses sending wine/spirits and both the Airline and Airport staff can not careless of your problem. My colleague and I spent one hour and extra money to pack/ship the duty free goods we purchased, barely make it to the gate which is very far at last minute. CA and PEK no more!
AircraftBoeing 789 / A350-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMadrid to Guangzhou via Beijing
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"exceeded our expectations"

(Australia)

Trip Verified | My family of 4 recently took 2 long haul fights with Air China for the first time, from Australia to Europe, and the experience exceeded our expectations. From the modern and comfortable aircraft, all 4 flights on time and pleasant flights, kind, caring, organized and accommodating flight attendants, to food served, we had no complaints. We will be happy to book with Air China again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Rome via Beijing
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"a good experience, but not premium"

(Germany)

Trip Verified | Flown Air China business class FRA-PEK (B777), PEK-SIN (B787), SIN-PVG (A350), SHA-PEK (A350) and PEK-FRA (B747). Check in was fast on all flights. In Singapore there was even an early check in option for all classes. All flights have been in time, 4 out of 5 even reach destination ahead of time. All aircraft have been in good shape and been cleaned properly. At all legs flat bed function in the business class and I had very comfortable flights. The service was overall good, however during two flights after food have been served I did not see flight attendants anymore cruising in the cabin, but once the buttons have been pressed someone appears immediately. Food was ok, better from the China outbounds flight then inbound. Beverage selection compared to other airlines in business class quiet poor. Air China dont have a food menu, the crew will tell you the choice of food upfront and there was a choice between 2 or 3 meals, always one western menu included. Lounges: Frankfurt Lufthansa Business Class Lounge, cold and sterile atmosphere, limited food (mostly snacks), wide selection of alcoholic and none alcoholic beverages. Beijing Air China First and Business Class lounge: Atmosphere was good but little overcrowded and not enough toilets. Food selection was good but quality not so good. Beverages limited choice, Hongqiao VIP Lounge 3, nice atmosphere, limited choice of food and beverages. Altogether a good experience, but not premium.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Singapore via Beijing
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"The worst airline I’ve ever flown"

(China)

Not Verified | The worst airline I’ve ever flown with. Their baggage limitations (dimensions and weight) are ridiculously low, so it’s so easy for someone to have to pay more when arriving at the airport. The staff are fine, but they’re not able to control the disruptive atmosphere on the plane. The on-flight entertainment is probably the worst I’ve come across. The choice of movies were poor (outdated, unpopular mostly) and it seemed a lot of screens didn’t work (including my partner’s screen). We strapped into a 9 hour flight with no entertainment. The biggest peeve is the luggage as mentioned before. The weight allowance was far lower than other air lines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Shanghai via Beijing
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"cabin looking quite dirty"

(Portugal)

Trip Verified | A long flight (10h) Cabin luggage allowance is very low, (5kg). The boarding process went well in Milan. The aircraft itself is average. No signs of modernity, cabin looking quite dirty, small pitch in Economy seats. Although it is said to exist, wifi was never available. Very little variety of movies or series to watch. The catering is of basic quality, and the crew is not particularly nice. Flight was in time.
AircraftA350
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMilan Malpensa to Beijing
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst company I have ever dealt with"

(Russian Federation)

Trip Verified | Bought tickets from this company. I received a letter to my mail that my flights were rescheduled for another date. Transfers on these tickets are simply not possible. I've been trying to contact the airline for four days now. I called the phone but the call does not go through, I write to the mail but no one answers. It turns out that I just lose my money. This is the worst company I have ever dealt with. If you want to lose money buy a ticket from this company.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Moscow via Beijing
Date FlownApril 2023
Seat Comfort 12345
Value For Money 12345
no
7/10

"price of the ticket is very cheap"

(China)

Trip Verified | Beijing to Shanghai in October 2020. When getting on the plane, the steward is efficient and fast in guiding passengers. After closing the cabin door, through a very short taxi into the runway ready to take off, without any delay, even in the National Day holiday. But the food is really average, economy class only porridge and pickles, and can't choose anymore. It provides free WiFi, but it can only watch some documentaries and movies, and can't contact the ground. Although the seats of Air China 77W are not very comfortable, the space between the seats is very large and comfortable. PTV is slow to respond, but it contains a lot of films. The landing was very smooth. When we got off the plane, every steward warmly expressed thanks and said goodbye. The price of the ticket is very cheap, only 500 yuan.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteShanghai to Beijing
Date FlownOctober 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"still have not received my refund"

(Tanzania)

Not Verified | Worst airline and horrible refund policy. I was to fly from Beijing Capital to Dubai, but they cancelled the flight. I applied for a refund and it’s been 4 months and I still have not received my refund.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Dubai
Date FlownJuly 2020
Value For Money 12345
no
2/10

"loop hole to screw me over"

(United States)

Trip Verified | I requested a refund to my flight because of COVID-19 which was supposed to be a full refund. However what I learned after calling is in order to get refunded for the flight I can not file for a refund online, it had to be a phone call in order to get a refund. Is this confusing? That's because it is, I did an online 'request to refund' and received no refund. So Air China canceled my flight and took my money! How does that make sense at all? I tried calling them several times and their answer was always different, they canceled the flight and I am out of my money for a flight they never flew all because some side loop hole to screw me over. Seems this is common place for this company and I am personally avoid them for all my future flights, while they are cheap you get what you pay for obviously and the last thing I need when I am trying to take a vacation is dealing with this nightmare of a company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York JFK to Beijing
Date FlownApril 2020
Value For Money 12345
no