Aerolineas Argentinas

Booked in September for a December 4-7 Buenos Aires to Ushuaia return thru FlightNetwork. Discovered two weeks later that my flight from USH-EZE was cancelled and cancelled by the airline. Contacted Aerolineas Argentina via their facebook admin with no help but they told me to contact FlightNetwork directly to fix our tickets. After several calls to FlightNetwork and emails our tickets finally got fixed to fly 7th December USH to AEP (Original flight with the same airline was USH-EZE) 7th Dec also happened to be the airline's birthday. Flights went well and were punctual. Plane interiors on my flights were very well maintained. There was the wifi logo at the entrance/ exterior of both planes but there was no such service. For a flight over 3 hours long. They only served normal beverages and cookies. On their birthday, they served an extra but very thin ham and cheese sandwich. Even the bread was sliced thinly. Check-in was functional. 15kg check-in luggage for domestic flights. Pay an additional 150 Argentinian pesos if you luggage exceeds 17kg and up to 23kg. If you exceed 23kg to 30kg, you pay 400 pesos one-way.

What started as a very pleasant trip with Aerolineas Argentinas, ended up becoming one of the most bothersome long haul flights I have ever experienced. I flew from Rio de Janeiro to New York with a long stopover in Buenos Aires and a switch of airports in that city. Rio de Janeiro to Buenos Aires (Aeroparque): Aircraft used was a fairly new Boeing 737-800, flight was on time, crew was friendly, decent leg room and the food provided to us was very good (nice sandwich with a traditional argentine alfajor cake) and a good choice of beverages. Nothing really to complain about this flight. Buenos Aires (Ezeiza) to New York (JFK): Aircraft used was a brand new Airbus 330-200. Very modern plane with LED ambience lighting, good entertainment screens with a good selection of movies and music. Sounds great so far right? Well, the downfall begins with the amount of leg room Aerolineas Argentinas have on this plane. I take long haul flights at least 3 times a year and have had experiences with various airlines but I have never seen a plane with such little space as this one. It was really uncomfortable the whole time because of the limited leg room (I am 1,79 cm). Unlike my other flight on this trip with Aerolineas, the food served for dinner was horrible, I didn't eat it at all, worst food I have ever seen on a long haul flight and I heard other passengers complaining about it as well. Breakfast was decent but still overall very disappointed. Crew was uncaring and only offered water during the meal service; not a single time did they pass around the cabin offering water to passengers. My final thoughts? Regional and medium distance flights, Aerolineas does a pretty good job. Stay away from their Long Haul flights though.

✅ Verified Review | Santiago to New York via Buenos Aires with Aerolineas Argentinas. Terrible experience. The flight attendants were rude and not helpful. The seat was small and extremely difficult to sleep in for even a few hours. Worse than the actual flight was the online booking experience. When I landed in NYC I had to transfer to Newark and I didn't realize that in the booking process. So I had to pay $31 to take a bus to another airport after I already landed in JFK. I called Aerolineas to ask for help and I had maybe the single worst customer service rep I've ever dealt with. Aerolineas Argentinas is terrible. Would never recommend.

New York to Sao Paulo via Buenos Aires. The most narrow seat I have ever seen. My knees came touching tHe seat in front of me during the whole 10 hour plus flight. FA's in a bad mood. Food was just ok but the breakfast was awful. The only good thing I have to tell about them is that the flight was on time and my baggage (which inlcuded a big fragile box) got to destintation without any problems.

✅ Verified Review | Aerolineas Argentinas from Iguazu to Buenos Aires. Abruptly cancelled my flight with no proper notification and no assistance to passengers. Although the disruption was just over 4 hours it caused chaos at the small airport. No notification at the airport was given in English and so some passengers were unaware of what was going on. Staff at the airport initially said the delay could be up to 48 hours. No refreshments were offered and e-mails to the company resulted in their company policy being quoted, basically saying its not their responsibility.

✅ Verified Review | Flew Buenos Aires Aeroparque to Santiago de Chile with Aerolineas Argentinas; to use up some of my Air France miles. Tried to check-in for my flight from Buenos Aires on their web site, which didn’t work, probably because my reservation code was that of Air France and not Aerolineas Argentinas. When calling Aerolineas Argentinas, in order to find out the reservation code I should use for making the check-in on-line, after a very long wait I ended up talking with the most rude agent I’ve ever encountered. According to her I should have never called AR for this matter since I hadn’t used them for my initial booking. Furthermore, she accused me several times during the call for interrupting her, when I simply tried to explain to her that all I wanted to know was the reservation code that they must have for my reservation in their system. She kept on repeating that she does not work for Air France and eventually, she just hang up! So far so good for Skyteam! Worried about what may be next, I arrived at the airport two hours before departure, to find a nearly empty check-in line. So far, so good! Boarding took place relatively easily, bearing in mind we're in Argentina although by a single bus for a full B-737. Once airborne, a sandwich box and coffee/soft drinks were offered, but of course one shouldn’t ask for beer or wine (despite being a country producing so many great wines), as all you get is a disapproving reply from the cabin crew stating that they don’t serve them on “regional” flights. Well, if their region extends to flights over two hours, I wonder, who made up that policy! At least, landed in time in Santiagio!

✅ Verified Review | Rosario to Buenos Aires with Aerolineas Argentinas. The service is good. Catering consists on a cookie and a juice. Enterntainment is reasonable for the duration of the flight. Seats are also reasonable for regional flights. Service not outstanding but clearly above average. Priority services are OK given that Aerolineas uses Sky Priority rules

✅ Verified Review | I recently flew from Bogotá to Buenos Aires and back on Aerolineas Argentinas. I was not sure what to expect, because reviews are very mixed. Both stretches were flown on their A340. On the outbound route, the seats were very old/outdated, although reasonably comfortable. The in-flight system was very limited with just 4 movies and not the best. On the inbound flight we had a different plane and the seats looked much better, although overall they were the same type, but the video screens were much larger. There was also a bigger choice in movies. On both flights the cabin crew was very attentive and pleasant. The meals, although quite abundant, were mediocre in taste, and in both cases, something or the other was forgotten (like the dressing). Bread was cold and/or stale. My biggest point of criticism was the check-in. I had a carry-on weighing 12.3 kilos. First at the counter in Bogotá they made a big fuss over size, but this particular TUMI bag does fit maximum accepted standards. They insisted I fit it in the thing to measure it and when they saw for themselves it did meet size requirements, they insisted to weigh it and told me to either take out the 2.3 kilos or have it checked. This when on Copa and Avianca they let me take it in on board in Economy, no questions asked, and this was business! On the inbound flight they had 3 counters in Buenos Aires with SkyPriority signs, but all 3 were unstaffed. The last check-in agent just walked away with leaving passengers in the SkyPriority line without saying anything. When I complained to the girl who did check me in at an economy counter, she said I had arrived just during a schedule change (how weird!). All in all it was a mixed bag with the actual flight a much better experience than the experience on the ground. To me their way of dealing with business class passenger in the check-in procedure leave much (!) to be desired. They did not treat us special, on the contrary. It was fussy to say the least.

A domestic Aerolineas Argentinas flight from Puerto Iguazu to Buenos Aires (Aeroparque). The scheduled time of depart was 9:20AM. As we arrived to the airport, no one told us that there is a delay and we were after check-in and security. Finally, we left the small airport at 12:40pm after more than 3 hours of waiting then the excepted. Plane was Boeing 737-700 with easyjet seats which were OK. The snack box was okay and decent for the 1 hour and 45 mins of the flight. Aeroparque's terminal is very nice, clean and comfortable. Next time I will think twice to fly with Aerolineas Argentinas.

Trelew to Buenos Aires. I was surprised by the good service. I wanted to pay for extra kilo's of luggage since the maximum is 15kgs for an inbound flight and I will fly intercontinental later on. My suitcase was 18kgs but the ground stewardess told me that I don't have to pay for it, 18kgs is no problem at all. I reserved a window seat (5F) and when I came to that place, only 5D was available. My neighbor was a crying baby. In that moment I thought that this was going to be a worse flight. Then a man came to me if I wanted to change seats because he was the father of the crying baby. So: yes please. Still no window seat and I tried to explain that it was rude to take my windowseat, but I don't think he understood. I didn't expect food and drink service for a 1:50hr flight, but they offered us lovely cookies and a drink. Good job for this airline!