Aer Lingus

Cork to Malaga and satisfied with all aspects of the flight. On time comfortable pleasant crew good food and excellent value for money. I usually fly Ryanair from Shannon - who possess none of the above qualities - except blowing trumpets on arrival. For me to use Aer Lingus to travel to Spain means an extra 60 mile road trip which I am happy to take.

I flew from Venice to Dublin on 24 Feb 2013. There was only one check-in agent for the entire flight. Venice Marco Polo airport is a nightmare to depart from as there are very few security desks and lots of flights. Queue for security was appalling and stretched out of the departure building! I stood in line for almost 2 hours and saw several flights between different groups of passengers from various countries. Small children and elderly people were very upset. As I stood in line my name was called for final boarding. I only just made it to the gate and saw that 3 other passengers were denied boarding. I was bussed out to the flight alone on a transfer bus. Flight was pretty full and departure delayed 45 mins - not the fault of Aer Lingus though. The seats were fine if cramped. Tea and a snack had to be paid for. The crew were very nice and worked hard. I am a QANTAS frequent flyer and opted for the Aer Lingus flight to gain some more points. I booked a Y class seat and yet have not been awarded any points at all by Qantas who blame Aer Lingus who in turn blame Qantas! The fare was not the cheapest as some rivals offered cheaper deals with a stop-over. I would use Aer Lingus again as I like their friendly staff. I feel that the check-in procedure at Venice needs to be examined and Aer Lingus ought to exert some pressure on the airport to improve the squalid experience in the airport.

Business class #124 Chicago to Dublin very clean and new-feeling Airbus 330-300 fine staff very thoughtful and professional. The seat is very comfortable Recarro sport-type does not go fully flat but is very nice in all other conformations. Even though Aer Lingus doesn't match up with the fabulous seating/bedding of major liners they exceed the US carriers in other ways. We saved about $1500 versus those carriers and I felt it was a fine bargain. I'd fly them again for sure.

I flew from Berlin Schönefeld (SXF) to Dublin (DUB). The flight lasted only 2 hours. The cabin was ok it was clean. The seat comfort was ok but not excellent. The staff service was excellent. The food was ok and the sky shop had a great selection. The inflight entertainment was ok but a bit boring.

Recently flew Cork - Lanzarote return. Both flights were on time and the service was excellent. Cabin crew very good particularly on return flight. Cabins were clean and tidy and Aer Lingus seems to have tightened up on the practice of allowing oversize baggage into the cabin. I had booked well in advance so price was quite reasonable. My usual gripe is with Cork Airport arrivals where the air bridges remain redundant and passengers have to brave the elements and 3 flights of stairs to get inside the airport building.

Seat room in economy is tight on the return flight (7 hours 20 mins) our baggage was mistakenly brought to the cargo area instead of baggage claim. We were given no explanation as to why after an hour our bags were still not dispensed. The staff had no idea even where the bags were! After 1 hr 45 mins we were told what happened and that "we at least know where the bags are". Exhausted after now a total of 10 hrs a meal voucher was given out when all we wanted was the be on our way! The whole experience was handled very poorly!

I flew from JFK to Dublin in June. Everything went extremely smoothly from luggage check in to luggage pick up. The personnel on the ground and on board was extremely friendly and efficient. The only drawback of the airline is the food selection and quality.

Birmingham to Cork out 29th return 30th January. Flight took off on time but hit heavy winds on approach aborted landing and circled for approx 40 minutes before diverted to Shannon. Bussed to Cork. Return flight on 30th January very much the same. When approaching Birmingham told that aircraft was outside it landing limits with the weather. Aircraft circled for approx 1 hour over Birmingham tried to land and aborted then diverted to Luton. Again bussed back to Birmingham 4 hrs late. Why do they use this type of aircraft this time of year which is close or outside it operating limits. Surely pilots have accurate weather predictions.

Boston to Dublin onboard an Airbus 330. A very warm welcome from the Irish crew members upon boarding the aircraft. Soon after takeoff we were served beverage service and then our main dinner course of which was up to high standards. The main course consisted of chicken or beef. A very tasty meal. The crew members were all welcoming and served the passengers with full courtesy and friendliness. I have to say the crew always work hard on these flights and are a pleasure to have on board. I definitely will be flying with them in the near future.

Flight was cancelled recently from Shannon to Manchester 25.1.13. However Aer Lingus took the strain they organised overnight stay in a hotel and booked us onto the next flight the next day. Staff were excellent and could have not done more for us in a difficult situation.