ANA All Nippon Airways

✅ Trip Verified | What an amazing airline! Ample seat room in economy class. Excellent service! Staff are friendly, attentive and smiling. We had a problem departing Sydney because our the planes tyre needed replacement. ANA Staff were all affected as we were (6 hr delay) and they kept assuring us We would be compensated which they honoured. I couldn't fault them. Despite dealing with impatient customers for 6 hours, they never stopped working once we were in the air. We were all tired but I imagine they were even more so. We did have a lot of turbulence flying into Tokyo and flying out of Tokyo. Staff were very aware of our discomfort and announced regularly that due to turbulence food service would be delayed. Please stay seated and we will let you know as soon as it safe to move around. If I had one complaint, it would be the food was not that great. Strange cabbage salad and some awful pickle side dish. I would have preferred Japanese food like sushi rolls or teriyaki beef, But who cares, it was an awesome airline and the staff are amazing.

✅ Trip Verified | What a delightful surprise! The best service, good food, excellent entertainment. Very spacious seating. Very good price for the ticket. It's my new favourite airline - I will seek it out in future for sure.

✅ Trip Verified | As my 1st time flying with ANA, I flew from Jakarta to Phoenix (USA) with Business Class. Marvelous. But when flew back fom Phoenix to Jakarta via LAX and Narita (then Haneda) in Premium Economy class with my wife, it was a traumatic experience. 1-Nov-24 5:40 AM ANA, affliliated with United Airlines (UA) no UA1912, flew us from PHX to LAX. On time. We had to change flight from UA to ANA, to bring us from LAX to Narita, Tokyo. We did not have to claim baggage, all of them will be automatically transferred. Then a simple text message came to my phone: Flight no. NH5, LAX to Narita DELAYED. From 12:30 PM to 1:10 PM. We worried since our next flight from Narita to Jakarta (NH 835) had only 75 minutes for transferring. With already 40 minutes consumed due to delay, seemed hard to catch the next flight with only 35 minutes transfer. Gratefully, ANA ground staff in LAX sent us to ANA Lounge to wait. A compliment due to delay. A 5-star treatment. On plane, a stewardess informed us that we could not catch the next connecting ANA flight from Narita, thus we will be flying with other ANA flight from Haneda, NH871. Fly at 11:35 PM (means 6 hours delay). She told us that the ground staff already re-booked our flight and would assist us. We did not have anything to catch at Jakarta anyway, so 6 hours arrival late would be no problem. Then we arrived at Narita 2-Nov 5.30 PM. Inevitably, NH 835 already left us and 5 (five) other passengers who also headed Jakarta. Ground staff did welcome and assist us, lead us to immigration for passport checking prior to bus transfer between airports. One of the staff promised to give assistance during bus transfer, and check-in in Haneda airport. At Narita airport immigration, we were not given special line for our case and immigration officer rejected us for not having Japanese visa. - Then we had to fill a special form for temporary visa. I demanded to ANA staff for special immigration line. Luckily, we got it this time. - Then we had to pick-up our luggage ourselves. Then we took our luggage to bus waiting area. ANA staff still accompanied us. We took the 1-hour bus ride from Narita to Haneda. We parted from ANA staff. Arrived Haneda around 8 PM. - At Haneda, none of ANA staff welcomed us as promised. At check-in area, staff was not informed anything about transferred passengers. Thus, no special treatment for us. Not even a box of meal, considering it's been dinner time. - I and wife headed to ANA lounge, requested for to enter and after 1-hour of talk-and-wait we left the lounge and waited at the gate for boarding.

✅ Trip Verified | ANA might not be the cheapest airline, but every time I fly with them, I conclude that the premium is worth it. This was my tenth flight with ANA and like all the other flights, it was a good experience. Takeoff and landing were smooth and on time. The cabin attendants and airport staff are the best out of all the airlines I have experienced. I just wish for the snack before arrival in the paper box to be of better quality. I knew what I was in for so I passed on it this time. If they scrap it altogether that would be fine as well. I could also be happy with more bags of senbei instead. The in flight wifi is also quite weak. It's hard to load videos. The most you can do is some light web browsing and email.

✅ Trip Verified | Boarding by bus, old plane, old entertainment. Not what you expect from a Japanese airlines. So disappointing, I will try to avoid ANA as much as possible.

✅ Trip Verified | Purchased two return tickets - Sydney to Tokyo premium economy class. My partner and I were embarking on a short holiday. After the tickets had been purchased and payment made, seat selection became available. Unfortunately only one seat could be selected. We were advised that the other passenger would need to check in at the airport. This was not satisfactory. It seemed clear that the flight had been oversold and there was only one seat available. Indeed, it was not clear to us that we would both be traveling on that flight which was very worrying. We attempted to communicate with the airline by email and multiple phone calls up to 2 weeks before departure. We received no response. At the airport on the departing flight from Sydney, we made contact with ANA staff and attempted to secure two seats travelling together as would be the norm. The only offer to rectify the situation was to arrive early at check-in and hope that one of the passengers with seats already selected would agree to move to give us access to sit together. This was the only resolution offered. We had to wait until every other passenger in that class checked in to that flight to see if they would agree to move. We were advised that this was not likely to be successful. We became quite assertive. Not unreasonable in the circumstances. As a result we understand that one passenger was moved to business class to allow us to sit together. We embarked on the flight angry but relieved. The flight itself was satisfactory. At the time we requested that ANA properly assign us seats together for the return leg from Tokyo to Sydney. We were informed no action was possible. Accordingly, we arrived at the Tokyo airport 2 days prior to departure to talk to airline staff about the problem. Our assigned seats were not together again. ANA staff listened to our problem. Initially they said that they could not help us. Subsequently similar offer was made. ANA offered to request at check in that a passenger move to give us the possibility of sitting together. This was to be a replay of the Sydney debacle. Now, given that this problem was created by the airline overselling seats on the flight we would expect a solution from ANA. Rather than us being treated like problems and beggars for wanting to sit together for a 9-hour flight. We accept that ANA check-in staff at Haneda tried their best to help us. However, even after escalating the issue twice to more senior staff we were simply told there was nothing that could be done. So in summary. ANA oversells seats and then treats passengers as second class citizens when they are impacted by this unethical practice. We recommend people intending to travel from Australia to Japan on ANA airlines reconsider their options or, at the very least be careful dealing with this company. We will certainly never fly with them again. As a Qantas gold frequent flyer, I have had issues with that airline from time to time but never anything like this. Qantas you are forgiven. I'm coming back.

✅ Trip Verified | The service and comfort is correct and equivalent to other companies in Eco Premium. One advantage is the access to lounge. Food on board are same as eco and the only real difference is the seat a little bit more confortable. But don't imagine you will have a good night on a 12 hours flight. In fact you will have more privacy and much less chance of having an impolite person behind you that is shaking and hitting your seat. ANA didn't transfer the miles for this trip to Thai Airways as requested. I send many messages, talk to the Chatbot, but after one month no news and impossible to talk to somebody.

✅ Trip Verified | If you check in at Chicago O’Hare with two bags, you must out one bag into the scale first, take it off the scale again and put your second bag on. The check-in person then checks the weight of each bag. And only when he gives you the “go ahead”, you are allowed to put the first back onto the scale again. Great procedure for the elderly who suffer from severe Arthritis like me and there is nobody there to help you. Then, the hand luggage is checked too, and if its above 10kg, you are made to unpack. You get to use a lounge, which in my case was United’s Club Lounge, pretty miserable lounge. If you want for instance a drinkable glass of wine, you pay $9 per glass! Flying Premium Economy with an isle seat gives you Boarding Group 5, the last boarding group. On board, you get slightly larger seats and leg space, plus the same meals as in Economy (food was average, at best. Is it worth paying a premium for Premium Economy on ANA. I think not! The crew were very nice.

✅ Trip Verified | The aircraft type was changed, some days prior, without asking the Passengers if we agreed. I have never flown on a -10 series B787 and it was most uncomfortable. This was noisy. not so stable, and the claimed comfort from a higher pressurization is a lie. My food served for lunch was uneatable. The ice cream desert was so hard, could not be eaten. Of course, the Cabin Attendants were flawless, and so was the service.

✅ Trip Verified | A family of four, with two young children, flew from Phoenix at 7 a.m. to arrive in San Francisco two hours later, excited for their connecting flight to Tokyo, only to find out at the gate that their flight was delayed by six hours. No communication by text or email. The gate agent, while packing up their belongings, announced that they couldn’t answer questions and directed us to call United to see if we were entitled to a dining voucher for the airport. We missed a prepaid night at our hotel and our pick-up arrangement—worth a few hundred dollars—without anyone at the gate counter to assist us. Fast forward four hours, and the new agent at the counter issued us four ($30) food vouchers, valid for that day. Guess what? By then, we had already paid for our food and drinks. My seat wouldn’t recline, and the outlets or USB ports in the seats wouldn’t charge our devices. The $80 we spent on full-day Wi-Fi for four devices turned out to be a joke. The cabin was too hot, and the food was mediocre. The dessert was handed to us in the form of mini ice cream bars, so frozen that we had to hold them for 10 minutes before they were edible. And there wasn’t even an option for Sprite or 7-Up.