Cathay Pacific Airways

✅ Trip Verified | CX548 first flight out of Hong Kong to Tokyo on a Sunday. 30 minutes before departure time when all passengers are at the gate they announced a gate change to a completely different side of the airport, and that the flight will be 1.5 hours delayed. 30 minutes before the new departure time when all passengers are at the gate they said they need another 20 minutes before boarding. They could have let passengers know of changes in advance but no one bothered. All in all more than 2 hours delay.

✅ Trip Verified | It's my first time to fly with Cathay Pacific after 10 years. Cathay Pacific's cabin crew are the best. Their attitude and friendliness is more genuine, interacting with them does not feel fake. They can be friendly, laid back while being professional at the same time. I would like to thank Josh, senior purser, for his friendliness and fantastic service. He came to passengers in my area to ask if they enjoyed their meals, make sure they're okay, and chatted with them. Cathay Pacific's in flight entertainment option is the best curated and has the latest films and TV series. However their in flight entertainment option is inconsistent, it depends on the type of aircraft or route you are flying. What Cathay Pacific could improve on is their meal service. I wish cabin crew would give passengers the choice to choose their meals rather than serve whatever they first grabbed in their cart. But I am glad for the Manila-Hong Kong flight they are now serving rice meals compared to only sandwiches 10 years ago.

✅ Trip Verified | Flew Cathay after a long time, excellent inflight service, great entertainment and food options. Was very impressed with the cabin crew efforts to attend to everyone's needs and maintaining a courteous professional service with a smile. The only thing I felt that needs improvement is the leg space in Economy the seats are cramped close to each other and seem to be smaller, felt like there was more seats vs other airlines who use the 777.

✅ Trip Verified | First flight on a 777 was good, food good, service good, comfortable seats, staff excellent. 2nd flight on business class A330 was poor, business class seats, this was a regional 330, very poor, seats hardly recline at all. Dinner poor in flight movies very limited.

✅ Trip Verified | The seat was broken and could not be adjusted. I paid a huge sum of money for business class for more comfort but this made it worse than an economy class seat. Cabin crews tried several times to fix the seat but with no success and said that they would report the case. The seat next to me, sat by my travel companion, was also broken as well as the two seats in front of us. This totally ruined my travel experience. I filed a complaint and they were quick to response initially, offering a reasonable compensation. Two months have passed since then and now they are unreachable in all channels. I called, emailed, and live chatted but no feedback whatsoever. This is very poor customer service from once a decent airline and such a disgrace.

✅ Trip Verified | Their entertainment system have more options as compared to Singapore Airlines (particularly Anime) but the most disappointed thing there was no complimentary WiFi, even for Business Class. That's where Singapore Airlines score more points than Cathay Pacific. Another thing that I don't like (for all Airlines), amenity kits are given only if the flight time is more than 5 hours.

✅ Trip Verified |  Was able to upgrade my seat to Business Calls using my Asia Miles. Seat was very comfortable and was able to get a good sleep. The crew were extremely attentive, polite and helpful regularly walking up and down the aisles to make sure everything was ok. My main gripe was with the quality of the main meals - probably the worst menu I've ever had on a Cathay flight. The idea of a pork, chorizo and pineapple burger was a BIG no, no. The lamb dish with brussels sprouts did not hit the mark (serving brussels sprouts to people in an enclosed space is never a good idea!). On the other hand the mid flight snacks were great - the beef burger was excellent.

✅ Trip Verified |   This was my first flight with Cathay Pacific since prior to Covid and having seen some negative reviews about a so-called deterioration in service on CX flights I was a bit worried. However, I found the service to be excellent. The crew were very attentive, polite and professional. The seats were good with ample leg room, great entertainment system with wide selection of movies to keep you occupied during a long flight. For sure there are cheaper air lines out there but I'm happy to pay a bit extra for a peace of mind that I'm in good hands.

✅ Trip Verified |   I booked an extra legroom seat and was lucky to find out that the seats next to me were not taken so I had the whole window row for myself. The flight attendants were efficient but felt a bit too serious. The meals were some of the worst I had on a plane. The braised chicken was super gamey I had to look at the menu again to make sure I did not mistakenly get the fish dish. The breakfast sandwich (that I think was chicken) was also gamey and horrible I put it back in the box after the first bite. The infotainment and the wifi were really good and kept me occupied towards the final hours of the flight.

✅ Trip Verified |   The boarding was smooth despite the big crowd of passengers and the flight was quite comfortable. The flight attendant who was in charge of our aisle was super nice and charming and behaved like a Disney princess for the children next to me. I forgot to choose the Moslem Meal option so I was not able to eat the breakfast meal as it contained pork and attendant offered me some fruits and yogurt. Overall it was a pleasant flight.