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Virgin Atlantic

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 49 reviews
4/10
4 star Skytrax Rating
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8/10

"dreadfully uncomfortable seats"

(United Kingdom)

New lounge for Virgin Atlantic after years of sharing the Air New Zealand facilities. Opening hours from around two in the afternoon to probably nine at night when the second flight has departed. Opened in the spring of 2015. Very bright, plenty of space as I assume it only covers the two flights a day to LHR. Food rather limited, you can sit down and order a cooked snack similar to the Heathrow lounge, but food is more limited. However it is an improvement on the dry bread and salad offered in previously used Air New Zealand lounge. Nice bar quite well stocked, this is waitress service and not the old help yourself drinks. Good wifi and views of the runway. Staff polite and helpful. Our main complaint would be the seating, flashy, bright but dreadfully uncomfortable. Some of the couches have seats that are three feet deep - unless you have four of five cushions behind you, there is no way on earth you can lean back. Again most of the chairs have very little back, or make you sit at a weird angle. They have obviously paid some way out designer a load of money to select the seating, but as a relaxation before boarding its a one out of ten.
Lounge NameClubhouse
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"amazed anyone would pay for access"

(United Kingdom)

The No.1 Traveller Lounge at Gatwick was offered as part of booking and isn't the Virgin Clubhouse. I'm amazed anyone would pay for access to this lounge. It's cramped. The food is decidedly average and over breakfast : early morning they struggled to maintain quantity never mind quality. Bar is serviced and limited selection only. Toilets were a disgrace and need refurbishment. When we arrived had to clean tables to find a space. Subsequently an overworked but pleasant young staff member got on top of the cleaning of tables - just! Perhaps some of those standing around at the bar / entrance might have helped? Paper selection was ok and same goes for magazines although both were limited in number.
Lounge NameNo. 1 Traveller
AirportLondon Gatwick Airport
Type Of LoungeOther
Type Of Lounge Other N/A
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"Staff are friendly"

(United Kingdom)

Virgin Atlantic Clubhouse at Boston Logan, and the food selection is wide meaning you can have some posh nosh, or a simple burger. Varying types of alcohol mean you aren't restricted in choice and service is plentiful, you aren't sat long before you're offered a drink. Toilets are private, exactly what you want before a flight to allow you to freshen up, change clothes even. Staff are friendly and willing to make a joke or two. Whilst this lounge is very small, it's such good service, you really won't mind in the slightest.
Lounge NameBoston Clubhouse
AirportBoston Logan Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"a porter, great food and service"

(United States)

The Virgin Atlantic Clubhouse in LHR is a big open space, great seating, table service, a full bar, a deli area, outdoor patio with views of the airfield, spa/salon, showers, pool tables, business center, video games. You can drop your bags off with a porter, great food and service, large TVs.
Lounge NameClubhouse
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"the best lounge that I have been in"

(Canada)

This is the best lounge that I have been in. Eat what you want. Service is fantastic. Free spa services. I would fly Virgin again so we can experience this lounge once more.
Lounge NameUpper Class
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"let down by the limited choice of menu"

(United Kingdom)

A bit disappointed. My lasting memory will be the red covered pool table rather than the food or ambience? Shame it's a nice spot but let down by the limited choice of menu. The staff were friendly but working with limited resources in terms of food. Time to innovate?
Lounge NameClubhouse
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"the internet was a disaster"

(South Africa)

For a brand new lounge the internet was a disaster everyone was getting frustrated. I came to the lounge 3 hours before my flight to work what a waste of my time.
AirportCape Town Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"what a disgrace our first and definitely our last"

(United Kingdom)

What a disgrace our first and definitely our last. Not quiet shortage of food shortage of drink empty soap dispensers in toilet generally not clean and dreadful WiFi. I guess I shouldn't be surprised the whole airport experience from moment of landing to leaving was horrid. When people pay thousands to travel first class we expect far better. We certainly expect better of Virgin Atlantic with whom we were traveling.
Lounge NameClub America
AirportMiami Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"lounge needs redesigning with a wrecking ball"

(United Kingdom)

This lounge needs redesigning with a wrecking ball. A place of peaceful relaxation - certainly not. Liquor - yes get drunk to avoid the disappointment. Service - what would that be? Food dodgy looking soup plus a few skinny sandwiches and biscuits. Wine - that'll be red or white then. Milk for tea. Oh ok- they found some - peculiar these Brits and they like it to be hot. Sitting in it right now resisting urge to send out for a pizza.
Lounge NameClub America
AirportMiami Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"felt like back to the past"

(United Kingdom)

Worst lounge ever no food no beer no staff. Complete disappointment. Felt like back to the past.
AirportMiami Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1 to 10 of 49 Reviews