Singapore Airlines

This expansive lounge with its phalanx of greeters the subdued blue-lit translucent columns at entry is as appealing as it is enormous. Huge number of seating options from pleasant views out to the departure gates to snug corners for a snooze. The usual CNN slash ESPN flat screen offerings. A large selection of food; unusual for what you’d expect in a Biz class lounge (SIA has a separate wing for First). About eight hot options some Chinese some Indian as well as dry snacks. Lots of beverage options although probably on purpose the liquor is in a bar area quite far away from the food offerings. There was good scotch Champagne and some OK bar drinks. The array of papers was astounding: All the European dailies plenty of English offerings including a Globe and Mail. The bathroom is large with plenty of showers and has Occitane products. In short our lounge experience far exceeded our flight experience.

This was my first time in the SATS Star Gold Lounge at Singapore. It is big and has a reasonable selection of breakfast food (it was early am). The staff were very efficient and the lounge kept very clean. Not sure if WiFi was available but the lounge did have at least 2 commuter stations with web access. Unbelievably there are no toilets in the lounge. You have to go outside and use a public toilet. There are no showers either in what is a major Star hub this is unforgivable.

Agree totally with Mr Weiss (review 30 October). For a new home base lounge this is totally inadequate. At 8.30am it was impossible to find a private seat. For the one cooking station there was a queue - it really did not matter as there was no table space for one to sit down and eat anyway. I cannot imagine why in a brand new terminal this should happen.

Generally a good lounge with good seating area mind you some lounge type seating would not go astray as we had a four hour layover and it would have been nice to stretch out. WiFi is good but at times very slow. Food okay but have seen better in other business lounges. Plenty of space and lots of seating so finding a good corner not a problem. The showers are especially welcoming and staff are very helpful. They should have a wider range of wine as they only had Reisling on offer. Generally not a bad lounge but I cannot understand why Singapore Airlines do not announce flight departures.

Small and dated lounge but with a nice view of the gates and runways. Food selection so so. However the washrooms were old and not maintained. The public ones were much cleaner. Definitely not up to SIA standards.

Disappointed in the fact that the lounge overlooks the departure gates and has no direct natural lighting. The atmosphere and decor are pleasant. The buffet with a chef preparing breakfast orders is nice but the restaurant seating area is clearly insufficient for the number of passengers. The same facility in the Business Class section appeared just as overtaxed. For smokers there is an outdoor terrace located immediately outside the lounge entrance.

This lounge is apparently a new one opened by SIA. There is a long trek to it - too much of walking actually. The reception staff are warm and just welcome you but do not give much information of the lounge. The worst part is that the lounge does not have any toilets or showers! Something really unacceptable for a newly opened lounge in such a spic and span airport. Hot and cold food items are present and internet access is also free. Overall a good lounge but marred totally buy lack of toilets and its distant location.

Overall a decent lounge. Plenty of seating good access to TV and internet as needed. Selection of food and drink limited though of a good standard. No shower facilities observed. Unfortunately the level of service provided was substandard. Firstly the initial greeting at the reception desk was sullen mechanical and cold on both occasions I entered the lounge. Secondly there was no lounge manager visible to oversee the generally running of the lounge. This was evident by food bowls remaining empty for significant periods of time as well as floor staff (especially the male staff members) who simply loitered around the drinks areas and whose behaviour was unprofessional bearing on juvenile.

I was impressed - staff were wonderful. I travel in and out of Bangkok often and will always use this lounge.

Small and basic lounge. Wouldn't have fitted everyone if business class cabin was full. Decor dated and showing its age. Very limited range of food available (possibly due to early morning departure). Too few bathroom facilities for lounge.