Qantas Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 206 reviews
5/10
4 star Skytrax Rating
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3/10

"cleanliness needed to be stepped up a notch"

(United Kingdom)

Staff although helpful appeared to think keeping things clean was beneath them. The cleanliness of the place needed to be stepped up a notch for me. Quality of the food was average the fact they shut the coffee bar was completely odd. I was told to use a cheap vending machine? Range of wines and other beverages generally good.
AirportSydney Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Incredibly quiet, everyone was whispering"

(United Kingdom)

A really small and uninviting lounge compared to the normal QF fare. Incredibly quiet - everyone was whispering! No TV internet. Almost no food (packets of chips only for most of my stay then a few sandwiches) and no staff noticed when the wine ran out. Why not use the BA lounge instead?
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a clean and tidy lounge"

(United Kingdom)

A clean and tidy lounge - although by the time all eligible passengers are in the lounge it can be quite cramped and busy. It is operated by two staff who work hard when the lounge is full as it serves both JQ and QF flights including QC members traveling on JetStar economy. I recommend arriving early as access can be denied when the lounge hits peak capacity. There can be a lengthy queue to enter at times as there is only one person manning the reception desk and she must record your details manually as you enter. Food and beverage amenities are adequate. There is no television but there are 3 PC terminals. WiFi coverage is a bit confusing as most pax needing access needed staff assistance to log in. Overall a good lounge and an alternative to the bus shelter that is HNL terminal.
AirportHonolulu Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"very limited selection of food"

(United Kingdom)

Crowded. One main seating area mainly lounge seats with some cafe tables next to the bar but also separate areas to watch TV. Very limited selection of food although could purchase some cafe style meals. Complimentary vouchers (2/person) for drinks. There is a small children's room with electronic games and computer. Bathrooms located only at one end of lounge which seems a long way from TV areas. Only 2 computers were available on the evening we flew (other 2 out of action) which seems inadequate for such a busy lounge.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"such a bad First Class lounge"

(United Kingdom)

Never in many years of travel have I experienced such a bad First Class lounge. Was there mid- morning no food selection to speak of just cereals. Plenty of champagne though. Tiny area with not enough seats for the 4-5 flights that leave around 11am. Received a very late boarding call resulting in us holding up the plane as it was ready to leave. Compared to most Qantas lounges in the world this was disgraceful. Qantas need to re-think how they treat their platinum members especially considering that this lounge also caters for the EVA air flight and JAL.
AirportBrisbane Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"lounge did the job well"

(United Kingdom)

I was an Air New Zealand Business Class ticket holder and I was surprised the plane did not depart from T1 like most Star Alliance flights but discovered ANZ code share with JAL hence T2. Anyway I arrived from T1 on the inter terminal shuttle and asked at the transfer desk which lounge I could use and I was directed to the Qantas business lounge. I had a shower and used the internet stations. The choice of food was okay - nothing specatular. For a 30 minute use the lounge did the job well.
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"staff here are warm friendly and helpful"

(United Kingdom)

I have written before extolling the virtues of this lounge and there are none better. Have just finished a delicious breakfast of eggs benedict with smoked trout two of the best lattes I have ever tasted and fresh OJ. The staff here are warm friendly and helpful. It is the best way to start a 14 hour flight to the US.
AirportSydney Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"could have done with a good vacuum"

(United Kingdom)

To be honest the QF domestic Business class lounge is not much different from the QF Club. Aside from fewer people and prettier light fittings almost everything else is the same. The so-called Neil Perry signature food selection amounts to little more than a plate full of fancy party pies. The obligatorily QF Club carrot and celery sticks also adorned the Business class lounge buffet too. I visited the lounge mid-morning and it certainly could have done with a good vacuum clean. Also noted that the tiles in the male toilets had been stripped off revealing the besa-brick construction (very attractive!).
AirportSydney Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"the hype is better than the reality"

(United Kingdom)

I think this is the case where the hype is better than the reality. Whilst the Qantas First Class lounge in Sydney is very nice with its openness and design the lack of attention to detail lets it down. The first impression upon entering the main lounge - a dirty floor going up the escalator to the top floor. Toilets - not only was the floor filthy beyond belief but two out of the four toilet stalls were either not flushed or had excrement in them. When I informed reception of this they told me that they just had a lot of flights leaving. Is this suppose to be an excuse? If they knew this then someone should have been right on it. Nearly half of the computers did not work. One had a virus warning flashing on the screen! The restaurant had an excellent selection of food which was tasty and made to order. The wine selection was the best I have seen. Also the spa centre was brilliant! I had the best face and neck massage that I can recall. Although my wife was less impressed with her manicure. Overall this is a very good lounge but is let down by a lack of attention to detail.
AirportSydney Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"friendly and enthusiastic staff"

(United Kingdom)

Friendly and enthusiastic staff good service clean and well maintained and plenty of space. Good food choices - all in all a sense of really being appreciated.
AirportSydney Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no