Qantas Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 252 reviews
5/10
4 star Skytrax Rating
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3/10

"never designed for the traffic"

(Australia)

Qantas have now rescheduled most Asian flights for mid morning departures. Also departing at this time are flights to all New Zealand airports and South Africa!! Plus don't forget all the One-World and other carriers that also use this Lounge. You do not need to be a genius to work out that this means massive over-crowding in one small time slot. Yet another diminution of the Qantas brand. A previously really good lounge with great food services and staff but never designed for the traffic in this time slot.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"lounge at Melbourne seemed very sedate"

(United Kingdom)

Unlike the scrum of the Qantas club through the door the business lounge at Melbourne seemed very sedate. We arrived at that time in-between breakfast finishing but being too early for lunch so there weren't too much food options available for us. The lattes were expertly made I have to say but would have been nice to have had some sort of biscuit/cake to go with them. Soft drinks were via a soda dispenser but the glasses are tiny - more designed for adding a mixer to alcohol than for someone wanting just a pure glass of Sprite. Plenty of magazines/newspapers to read or you can watch the world go by looking out the big windows that overlook the gates. Free and unlimited wifi was available in the lounge.
AirportMelbourne Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"there was a nice feeling to the lounge"

(Australia)

Had a 2 hour visit to this lounge courtesy of Air New Zealand. Lots of seating with armchairs sofas and dining areas. Several TV screens with 2 large surrounded by comfy seating. Several shower/toilets well maintained and clean although unsure if how to get a towel if you needed a shower. There was a selection of drinks including spirits soft drinks and coffee/Tea. Overall there was a nice feeling to the lounge light roomy and welcoming. Unfortunately food was lacking in choice cold selection was ok salad cold meat and cheese. As for the hot food there was curry and nothing else. No choice and no rice to accompany the dish. This must be the worst business lounge for hot food choice anywhere. As for dessert there was a choice of chocolate brownies and lollies. Once again very disappointing. This would definitely put me off using Qantas Business class especially as this was the international Lounge. Overall good if you want to have a drink and relax but Don't go in to eat.
AirportPerth Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"A zoo"

(Australia)

A zoo. Used the lounge on 6 July 0830-0930 en route to Singapore. The place was packed to the rafters and seating difficult to find tables a mess of post breakfast debris and the decor is really showing its age - especially if you compare it with the First Class lounge next door. Australians are great lounge users through the QF Club membership scheme consequently international BC lounges are heavily used by economy travelling but club member passengers. Domestically Qantas has come to realise that Business class paying passengers deserve their dedicated lounges away from the scrum of the club it's now time Qantas realised that international customers paying a hefty premium to stay loyal to Qantas.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"more than enough space before our flight"

(New Zealand)

Visited early May and was surprised by the experience after reading some bad reviews for LAX. I assume this was the new lounge in the Tom Bradley terminal. There were 3 large screen TV's with NBA MLB and NHL being televised. Bar service great with loads of choice as well as a self service area. More than enough space before our flight to Sydney at 10.10pm in the evening with a number of laptops available. Food selection not quite as good as Emirates Lounges but still adequate. Definitely recommend.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"noisy cafeteria styled open lounge"

(Australia)

I fly in and out of Singapore on business frequently and naturally I was keen to visit the newly renovated Qantas lounge. Whoever designed this lounge has obviously never had to do business in an airport lounge. It has been transformed into a noisy cafeteria styled open lounge. The hard surfaces (walls and floor) create a vast noisy cavern with no consideration for acoustics. Qantas has completely overlooked the business class traveller here. There are no work stations or desk areas and if you need to print anything you have to go to the check in desk to collect your private and personal documents. I'm standing at a chest height bar trying to use the laptop as every table is full. If I sit down my hands are at shoulder height trying to type. Despite a good bar and what looks to be a good food selection this lounge is no better than the basic Qantas Club lounge in Sydney or Melbourne.
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"amenities provided have all but disappeared"

(Australia)

Although the first class lounge has been in operation or a few years now and the standard of service in the restaurant is first class (run by Sofitel) the amenities provided (moisturiser razors etc.) have all but disappeared. There wasn't even a toothbrush to be had and I had to go to the desk to ask for one. Considering what one pays for business and first class with Qantas compared to some other airlines I would have expected better.
AirportMelbourne Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"lounge is spacious with a modern décor"

(Australia)

Sydney International Business lounge is spacious with a modern decor. Around 13:00 once the lunchtime flights to LAX and Singapore depart it's quiet. The informal 'island dining' was pleasant and there were additional food buffets - including a very tasty Fijian style goat curry. The gelato bar was a nice touch - only 6 varieties but a nice after meal palette cleanser. There are ample Australian wines (no Champagne) top shelf spirits (but no malt whisky) international and Australian beers and soft drinks. A barista is present to make coffees. The staff were extremely pleasant - perhaps because of the early afternoon lull they had more time to interact with the few passengers waiting for the late afternoon flight to Dubai/LHR and were happy to have a chat. The vista is nothing special - though you can watch plane movements across the apron if that's your thing. Altogether a pleasant and enjoyable experience and a nice way to start a holiday.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"staff fabulous"

(Australia)

Got a complimentary Qantas Club pass from my partner to use on my trip SYD-SIN-SYD last month. Decided not to use it on the lounge in Sydney Int'l Airport as it is always crowded but on Singapore Lounge. My choice proved me right the new lounge is great there are more seats inside the lounge with power supply and USB charging. Staff fabulous and tables are cleaned when guests left. Bars well stock and the buffets and menu are good.
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"staff and food are way above most other lounges"

(Australia)

Had Use of this lounge on the way to Frankfurt via Ho Chi Min City as Vietnam Air and Qantas codeshare on this leg of the Trip. It may need a bit of an update with furnishings but the staff and food are way above most other lounges. The most impressive thing in this lounge is the showers and the selection of drinks both Alcoholic and non. People who complain should visit the Star Alliance lounge in Frankfurt or one of the lounges at Gatwick.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes