Qantas Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 198 reviews
5/10
4 star Skytrax Rating
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4/10

"staff are very friendly"

(United Kingdom)

As per previous comments - a small lounge which comfortably accommodates a full business/star class cabin and QF Club members. Not a lot is provided in the way of television entertainment however food and beverages are well stocked. Staff are very friendly and only too willing to help. Wi-Fi is confusing: as this lounge is shared with American Airlines it uses their pay- per-use wi-fi. This service is provided free to QF passengers. Talk to the desk staff who will provide you with details of how to log-in. This lounge certainly beats the cramped and uncomfortable departure lounges in HNL airport.
AirportHonolulu Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"small but run by friendly staff"

(United Kingdom)

Qantas Club at HNL is quite small but run by friendly staff who are available for assistance. The food and beverage areas are small but well stocked. I was there for a morning flight and was happy with the pastries cereal and fruits on offers.
AirportHonolulu Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"cleanliness needed to be stepped up a notch"

(United Kingdom)

Staff although helpful appeared to think keeping things clean was beneath them. The cleanliness of the place needed to be stepped up a notch for me. Quality of the food was average the fact they shut the coffee bar was completely odd. I was told to use a cheap vending machine? Range of wines and other beverages generally good.
AirportSydney Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Incredibly quiet, everyone was whispering"

(United Kingdom)

A really small and uninviting lounge compared to the normal QF fare. Incredibly quiet - everyone was whispering! No TV internet. Almost no food (packets of chips only for most of my stay then a few sandwiches) and no staff noticed when the wine ran out. Why not use the BA lounge instead?
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a clean and tidy lounge"

(United Kingdom)

A clean and tidy lounge - although by the time all eligible passengers are in the lounge it can be quite cramped and busy. It is operated by two staff who work hard when the lounge is full as it serves both JQ and QF flights including QC members traveling on JetStar economy. I recommend arriving early as access can be denied when the lounge hits peak capacity. There can be a lengthy queue to enter at times as there is only one person manning the reception desk and she must record your details manually as you enter. Food and beverage amenities are adequate. There is no television but there are 3 PC terminals. WiFi coverage is a bit confusing as most pax needing access needed staff assistance to log in. Overall a good lounge and an alternative to the bus shelter that is HNL terminal.
AirportHonolulu Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"very limited selection of food"

(United Kingdom)

Crowded. One main seating area mainly lounge seats with some cafe tables next to the bar but also separate areas to watch TV. Very limited selection of food although could purchase some cafe style meals. Complimentary vouchers (2/person) for drinks. There is a small children's room with electronic games and computer. Bathrooms located only at one end of lounge which seems a long way from TV areas. Only 2 computers were available on the evening we flew (other 2 out of action) which seems inadequate for such a busy lounge.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"such a bad First Class lounge"

(United Kingdom)

Never in many years of travel have I experienced such a bad First Class lounge. Was there mid- morning no food selection to speak of just cereals. Plenty of champagne though. Tiny area with not enough seats for the 4-5 flights that leave around 11am. Received a very late boarding call resulting in us holding up the plane as it was ready to leave. Compared to most Qantas lounges in the world this was disgraceful. Qantas need to re-think how they treat their platinum members especially considering that this lounge also caters for the EVA air flight and JAL.
AirportBrisbane Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"lounge did the job well"

(United Kingdom)

I was an Air New Zealand Business Class ticket holder and I was surprised the plane did not depart from T1 like most Star Alliance flights but discovered ANZ code share with JAL hence T2. Anyway I arrived from T1 on the inter terminal shuttle and asked at the transfer desk which lounge I could use and I was directed to the Qantas business lounge. I had a shower and used the internet stations. The choice of food was okay - nothing specatular. For a 30 minute use the lounge did the job well.
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"staff here are warm friendly and helpful"

(United Kingdom)

I have written before extolling the virtues of this lounge and there are none better. Have just finished a delicious breakfast of eggs benedict with smoked trout two of the best lattes I have ever tasted and fresh OJ. The staff here are warm friendly and helpful. It is the best way to start a 14 hour flight to the US.
AirportSydney Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"could have done with a good vacuum"

(United Kingdom)

To be honest the QF domestic Business class lounge is not much different from the QF Club. Aside from fewer people and prettier light fittings almost everything else is the same. The so-called Neil Perry signature food selection amounts to little more than a plate full of fancy party pies. The obligatorily QF Club carrot and celery sticks also adorned the Business class lounge buffet too. I visited the lounge mid-morning and it certainly could have done with a good vacuum clean. Also noted that the tiles in the male toilets had been stripped off revealing the besa-brick construction (very attractive!).
AirportSydney Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no