Qantas Airways

Compared to Hong Kong Qantas Singapore Lounge is not up to the job. Very sterile place indeed chairs look horrible and are horrible to seat in. Food selection if its Neil Perry its not up to it at all. Bar is good service is okay. Toilets and showers are good whilst there is a good selection of Australian newspapers etc to read. Overall compared to the Qantas Hong Kong Business Lounge the Singapore Lounge falls down badly indeed in terms of looks and quality offered.

It appears there is only a club lounge at Brisbane Airport and it is an utter disgrace overcrowded. We asked for the business lounge and told that was it many people had to leave as there just wasn't any room. If this is how Qantas treat their business class passengers Ill look elsewhere in future.

It is ages since I have been greeted on entering a lounge with genuinely smiling faces and the offer of drinks. There is a bar serving the signature dish and a choice of good Australian wines. It's a very casual dining option if you dont want to sit at a table. The food was generally good with healthy options available and a menu to reflect time of day.

Fantastic lounge probably the best we have visited. Very clean & modern staff excellent. A pleasure to visit on a long haul trip to Australia.

A rather packed lounge with lots of chairs but no view of the apron or runway so boring! Freezing cold (outside was a heatwave) and when I mentioned this a member of staff said that everyone had complained - so do something about it! Several people left to warm up elsewhere. And why not? The food choice was not going to keep them entertained: there was no choice - rice and a stew. Little else in the way of food. Overall rather disappointing when you consider how good Qantas lounges can be (Singapore for example). It felt as if no one cared for the lounge.

The Qantas Club Lounge was fairly acceptable. Very good food and drink with staff being courteous and unobtrusive. Nice showers except there was no bench or seat on which to sit down whilst putting on my shoe. The décor deliberately industrial was not inviting or comforting. Seats were OK but not great.

As an Emirates platinum member I am able to access the Qantas first lounge while travelling on Emirates from New Zealand to Dubai during my stop-over in Melbourne. It is not a massively large lounge but has never been overly busy when I have visited and in fact has been very peaceful. The restaurant is excellent offering great food and quick service. The staff are brilliant without being obtrusive. I prefer this lounge to any Emirates lounge and enjoy the peace and quiet.

Overcrowded dark noisy dirty full of rude passengers and overwhelmed staff. Was served scotch in a glass fresh out of the dryer so scalding hot. Was cut in queue at showers twice by pushy women with kids in tow staff helpless to enforce numbers as no one on desk. Has opened before it is ready and without adequate staff to provide service required of an international business lounge.

Qantas uses this as a shared airport lounge probably no choice. I suspect this was a oneworld shared lounge. Staff couldn't care less. The toilet had been broken into as the main door handle and lock were falling off the door. For an international lounge the food and drinks were woeful. The internet connection was difficult and rarely worked when connected just gave up on it. I wouldn't recommend it but there is no choice unless perhaps you use one of the paid lounges eg Priority Pass might be better. Seats were torn and the filling was coming out of many. At least it did have a flight status monitor. No blaring and annoying TV was a bonus. For an international shared lounge the reading material was very limited ie basically non existent.

I know it's Sunday morning but might the staff smile and acknowledge passengers? I always thank staff for clearing tables etc. and generally get at least an acknowledgement if not a short conversation. Today - nothing. Not hugely impressed as it's far better during the week.