Qantas Airways

Business Lounge is very modern. Once you walk into the Qantas Club, the assistant will direct you to a non-see through door that is marked 'Business'. It also labels the access criteria. This feature makes it feel exclusive. The lounge is less than half the size of the Qantas Club, however, it serves more substantial food. It is hard to get into the lounge because you must be flying Business Class or one of Qantas', Emirates, Oneworld Platinum member. The lounge has its own business centre and mini library. It is a big step up from the a Melbourne Qantas Club

The lounge is very spacious. I don't get why there isn't a Business Lounge. The usual food choices are available, such as pastas and salads. There is a barista in the morning and from 5pm there is a bar. Boarding calls are made. The lounge can be busy at times because it is also used as an International lounge for Air New Zealand, Malaysia Airlines and Cathay Pacific.

This lounge is very old and inadequate for the volume of passengers that attempt to enter. At peak times the staff are literally forced to send eligible passengers away due to capacity constraints. Staff often get out their office desk chairs for use of the passengers due to lack of seating. All flights are morning flights so there is an adequate selection of food and drink and the staff are great! Unfortunately though they are constantly having to face the onslaught of disappointed guests who are barred from entry. Qantas have upped their flights but done nothing to sustain the surge.

What an awful lounge - crowded awful food and service. The food was sparse it kept running out and took ages before they replenished. No glasses available and when I told the staff she brought out 1 glass for me rather than refill the glass tray! There was even a queue for the toilet. Again too small for all one world customers.

This lounge is totally inadequate for the number of people. Was there for the QF 11. Nowhere to sit comfortably people sleeping across 2 chairs long barista queue. As these lounges have now become one world they are beginning to resemble upmarket train waiting rooms

This lounge was superb. Lots of space with different zones clean great furniture and design good bar area. Qantas/ one world airlines have spent money on this and it is world class. The only gripe is the number of showers- there are too few for the number of passengers arriving from Australia - Sydney Melbourne and Brisbane all arrive at roughly the same time to connect with the New York flight so the wait is too long. Otherwise can't fault this lounge.

Qantas really has diminished the value of Club membership. While the staff were very polite and helpful this lounge (like a growing number in the Qantas group) offered little other than a clean place to sit. Hardly worth the extravagant joining and annual fees. Extremely limited offering of food - even less than you would find in a domestic club on the Australian mainland. We ended up buying food from one of the Cafes outside. I managed to get a quick look into a couple of the other Auckland lounges. Qantas should be embarrassed and ashamed of what they offer their Club members.

Arrived at Sydney airport on Good Friday morning tired and needing a place to rest refresh and have a cup of tea. It was absolute pandemonium in the lounge not a spare seat to be seen families sitting on the floor and an absolute disgrace. This is our worst business class lounge experience in 20 years of international travel.

Was a relief to visit this lounge after finding our connecting flight was two hours late. Staff was very good from entry to inside. A modern lounge with plenty of spaces to sit and relax. Also was very surprised to find all the reserve table signs be nice if someone explained who they were for. The food wasn't great plenty of beverages.

Day flight to Singapore the lounge was actually pretty quiet. Food selection (breakfast) was pretty good and actually tasty. Lounge itself is really starting to look old and some of the chairs very ratty indeed. Good selection of local newspapers etc to read staff service was good. Its time to update this Business Lounge it needs a good going over which has been the case now for the past 3 years.