Zagreb Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
6/10

Zagreb Airport customer review

Review by (Greece)

Small airport, with relatively low volumes of traffic. Very Star Alliance dominated. Quick check in and security control. All departures at the same area - not enough space for all passengers. Very few shops. New terminal is being built.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

Zagreb Airport customer review

Review by (Germany)

Currently only the old terminal is in use, a new terminal is under construction. So hopefully this will solve some issues. Arrival: There are only apron positions, so a bus has to bring you to the terminal. If there are some international flights arriving at the same time, passport control can take some more minutes. But it doesn't matter, because you need to wait for the luggage anyhow. Departure: The small terminal is always crowded and also not in the best shape anymore. Check-in (LH, OS, OU) is ok, but depends on the number of parallel flights. If you have some time left, get out of the building and enjoy sunshine or shadow in the small park. No issues at security, but sometimes only one passport control is open and you need to queue for 15 to 20 minutes. If you finally arrived in the airside departure hall, make sure you are not hungry. Only a small bar with soft-drinks, beer and sometimes a few sandwiches is serving the crowd. Seat availability is very limited as soon as more than 2 flights are leaving. Transport to the aircraft is handled by busses, which are equipped with aircon, but it's mostly just switched on in the drivers compartment. The recommendation is only because there is no alternative airport to travel to Zagreb. And due to the fact that after opening the new terminal several things will be million times better.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
8/10

Zagreb Airport customer review

Review by (United Kingdom)

Zagreb Airport is a friendly little airport of the old European 'airport warehouse' model. It's showing it's age now. The facilities are just too small to handle the traffic it generates. There is a complete lack of seating facilities to handle all the people at rush hour. Having said that the people in the airport are very friendly and efficient like Croatia in general. The 30 min free WiFi service is better than at most airports in the world. Take the airport bus to downtown and avid the expensive taxis.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Zagreb Airport customer review

Review by (United States)

Unfortunately the airport is bursting at its seams especially during the rush hour times the check-in security queues and the gate areas (domestic as well as international) get extremely crowded claustrophobic and hence very slow. Staff are very helpful and courteous but there is only so much anyone can do when the building and the facilities are outdated and much too small for the amount of traffic they handle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Zagreb Airport customer review

Review by (Malaysia)

I arrived at this airport from Istanbul on 21st August. Zagreb airport is small and clean. The immigration hall and arrival area could be crowded when there are 2 flights arrive at the same time. The bus to the city centre is safe and efficient with a reasonable charge. The staff I have encountered were generally helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Zagreb Airport customer review

Review by (Croatia)

Duty free overpriced otherwise reasonably stocked. Food and beverage prices way to high. Efficiency of staff at arrivals and departures both domestic and international very commendable. Easy to get around and clean.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Zagreb Airport customer review

Review by (United Kingdom)

A small and easy to use airport quite relaxed and calm feel to the place. On arrival bussed to terminal to clear Passport Control with minimal queues and Baggage Reclaim was quick and in just a few steps out in the Arrivals Hall. Return equally smooth minimal queuing at Check-in and Security. Quick Passport Control. In International Departures there is a reasonably stocked Duty Free offering a range of things including some local items and coffee shop. Bussed out to the aircraft and relatively quick departure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Zagreb Airport customer review

Review by (Italy)

Excellent small-size airport. It used to be dark and 1970s looking now it's been refurbished offering many services considering its size. Found information desk lacking professionalism. No waiting time whatsoever at check-in a couple of minutes at security and immigration done right away. Once I arrived my baggage was delivered quickly from the plane I even saw it on the conveyor belt while still clearing immigration.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Zagreb Airport customer review

Review by (Croatia)

On departure could not make online check-in so had to wait in line for about 15 mins. Noticeable longer lines at the peak times than few years ago. Efficient and friendly check-in agent. Boarding passes issued but was directed to over-sized check-in counter due sports equipment I was carrying to finish the process. Arrival on one of the last flights of the day quick through immigration and luggage was waiting on the belt. From landing to taxi it took less then 15 mins. It's a small regional airport with basic services so expectations would be set accordingly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Zagreb Airport customer review

Review by (Kazakhstan)

Arriving was quick and easy perhaps due to a late hour and very few flights at that time. There was only one immigration desk but two officers manning it were efficient and all of passengers were through in few minutes and luggage was waiting. Departure wasn't as good experience through. Check-in was slow and little disorganized. The international departure lounge way too small for the number of flights. We had a small delay but no information or explanations were provided.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 22 Reviews