Zagreb Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 36 reviews
5/10
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7/10

"airy and easy to navigate"

(United States)

Trip Verified | This brand-new airport is clean, airy, and easy to navigate, if somewhat lacking in amenities. The check-in area and security and immigration processes were well organized and efficient. The domestic departure concourse has a lot of seating but only a small food cart with sandwiches, chips, soda, and beer. The international concourse has two bar/cafe areas with limited seating, as well as a modest duty free zone. A major plus: unlike most places in Croatia, smokers here are relegated to a small, hermetically sealed glass box in each concourse. Another major plus: it is cheap and easy to travel to/from the airport on the Croatia Airlines shuttle bus, which connects ZAG with the city's main bus station (autobusni kolodvor). Tourists in Croatia often seem to travel in medium- to large-sized packs, so the experience for a solo traveler at this fairly small airport improves greatly when the timing of his/her arrival or departure is such that they are not overwhelming the facilities.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"New airport is nice"

(Croatia)

Not Verified | New airport is nice. Nice design best service and nice selection at shops. Fast boarding and many destinations and airlines that are coming there. Check in is fast. Many security stations so security check is fast and when you take off or land at night it is very nice with many lights.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"New, efficient, extra clean and impressive"

(Canada)

Verified Review | New, efficient, extra clean and impressive. We flew in on October 4, 2017 and had no problem retrieving our luggage and finding the bus to downtown Zagreb. Signage was good. When we flew out on Oct. 13, 2017 it was even easier. Friendly check in staff, spotless washrooms and lots of departures boards. Restaurant prices were the usual airport rip off.
Experience At AirportArrival and Departure
Date VisitOctober 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"Utterly disappointed"

(Austria)

Verified Review | Even though Zagreb Airport was just newly opened in a nice and modern setting, the staff are just unbearable. Incapable and slow. Rude and unorganized. Its just a pity that no one in charge recognizes how important is the quality nasic service. Utterly disappointed.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"brand new airport"

(Switzerland)

Verified Review | Brand new airport, impressive construction. Short ways to go from entering the airport to the gates. Only minus was that you hve to pay in the store 21 kuna or 3 EUR for a bottle of water after security check. In the city you pay 3 or 4 kuna in a store. Airports after security check should be obliged to sell water at city tariffs! Wifi gets disconnected every 10 to 15 minutes should also be improved.
Experience At AirportDeparture Only
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"terminal is clean and seating available"

(Croatia)

Verified Review | Local airport, outgrew by number of pax. Luckily there is new International terminal being built, which is planned to open by 2017 and will be able to accommodate much more passengers than it's current capacity. Signage is good, tho not really necessary because you can walk through the entire airport in about 10 minutes, and you can quickly figure everything out. There are class-dependent check-in counters (baggage drop-off for all pax is also available at Business/First counter). There are no separate security lanes for premium passengers, but the entire process is quite fast - about 15 mins in average. Terminal is clean and seating available but not always possible due to overcapacity. There is one duty-free shop, with several small souvenir and newspaper stores. Wifi is free for 15 mins. Boarding is done with buses (again no difference regarding the travel class) and can get crowded and lengthy.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"limited seating and long queues"

(Australia)

At Zagreb Airport there is only one area for departure and it fails to handle the large groups coming through. Little choice in food and drink. Limited seating and long queues. In desperate need of an upgrade. Staff are doing the best they can but without support this is a effort in futility.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"staff were helpful"

(United Kingdom)

The airport is quite small for a capital airport but I guess they don't have need to expand it for now. The security process was quite efficient and the staff were helpful. The waiting area is quite small so not many seats available for passengers. There are not many choices for meal or snacks either. They could do better with cleaning of the waiting area as there was some trash left from previous passengers all over the place. They only have the wifi free for 15 minutes only.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"security was fast and smooth"

(Croatia)

Airport terminal is quite old, but much of it is refurbished. More than enough check-in desks so I was never waiting for more than 20 mins (or so). Going through security was fast and smooth. Domestic departure lounge is modernized, with sky bar and small shop. International departure is a bit larger with duty free and small food court. Staff could be a bit more polite but everything else is just fine. Delays are common, but no longer than 10 (acceptable) minutes.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"there is only one line for all outbound flights"

(United States)

Staff at the check-in were rude, treated me as unavoidable annoyance. They offered me no explanations, just short impolite commands and avoided answering my questions by simply ignoring me and chatting instead with their co-worker. Very unpleasant experience. The line itself was huge, there is only one line for all outbound flights, with perhaps 4-5 checking counters open only. It takes hours to pass through the checkout. Top that with rude staff, experience was truly terrible. Then, to enter to the gates, one has to pass through the shop. It is clear that they did this thinking it is smart idea to increase the business of that particular shop, but I would not buy anything on principle, because I'm forced to walk around, meandering through the shop, without clear signs to mark the way. And if you wish to visit restroom before the flight, you have to pass through the same shop, because the only restroom at the international gates are located on the other side of the shop. There are doors that lead directly to the gate and avoid the shop, but those were locked.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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