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Zagreb Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 28 reviews
4/10
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9/10

"security was fast and smooth"

(Croatia)

Airport terminal is quite old, but much of it is refurbished. More than enough check-in desks so I was never waiting for more than 20 mins (or so). Going through security was fast and smooth. Domestic departure lounge is modernized, with sky bar and small shop. International departure is a bit larger with duty free and small food court. Staff could be a bit more polite but everything else is just fine. Delays are common, but no longer than 10 (acceptable) minutes.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"there is only one line for all outbound flights"

(United States)

Staff at the check-in were rude, treated me as unavoidable annoyance. They offered me no explanations, just short impolite commands and avoided answering my questions by simply ignoring me and chatting instead with their co-worker. Very unpleasant experience. The line itself was huge, there is only one line for all outbound flights, with perhaps 4-5 checking counters open only. It takes hours to pass through the checkout. Top that with rude staff, experience was truly terrible. Then, to enter to the gates, one has to pass through the shop. It is clear that they did this thinking it is smart idea to increase the business of that particular shop, but I would not buy anything on principle, because I'm forced to walk around, meandering through the shop, without clear signs to mark the way. And if you wish to visit restroom before the flight, you have to pass through the same shop, because the only restroom at the international gates are located on the other side of the shop. There are doors that lead directly to the gate and avoid the shop, but those were locked.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"seating area at the gates is very small"

(Slovenia)

Zagreb airport is very small. Although you have some good connections and flight destinations, the terminal building has a lot of room for improvement. The check in area is very small, there are queues almost all the time. You have the service to wrap your luggage at the entrance (payable). After the security line (also very small area) the departure area is in "two buildings" and you can access the other building only if you go by stairs (approx. 10 stairs, but could be a problem for elderly or for passengers with pushchairs or people with special needs). The seating area at the gates is very small, most of the people were sitting on the floor.
Experience At AirportArrival and Departure
Date VisitOctober 2014
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

Zagreb Airport customer review

(Oman)

Chaos at arrival no guidance, no proper lanes at passport control, with rude police and security personnel. Lady at transfer counter was not keen to even listen to passengers. A small waiting area, departure gates are all in same place with no partitions. Price of 500ml water bottle = 3 euros. If new terminal is being built, staff need to be trained to run it.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

Zagreb Airport customer review

(Greece)

Small airport, with relatively low volumes of traffic. Very Star Alliance dominated. Quick check in and security control. All departures at the same area - not enough space for all passengers. Very few shops. New terminal is being built.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

Zagreb Airport customer review

(Germany)

Currently only the old terminal is in use, a new terminal is under construction. So hopefully this will solve some issues. Arrival: There are only apron positions, so a bus has to bring you to the terminal. If there are some international flights arriving at the same time, passport control can take some more minutes. But it doesn't matter, because you need to wait for the luggage anyhow. Departure: The small terminal is always crowded and also not in the best shape anymore. Check-in (LH, OS, OU) is ok, but depends on the number of parallel flights. If you have some time left, get out of the building and enjoy sunshine or shadow in the small park. No issues at security, but sometimes only one passport control is open and you need to queue for 15 to 20 minutes. If you finally arrived in the airside departure hall, make sure you are not hungry. Only a small bar with soft-drinks, beer and sometimes a few sandwiches is serving the crowd. Seat availability is very limited as soon as more than 2 flights are leaving. Transport to the aircraft is handled by busses, which are equipped with aircon, but it's mostly just switched on in the drivers compartment. The recommendation is only because there is no alternative airport to travel to Zagreb. And due to the fact that after opening the new terminal several things will be million times better.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
8/10

Zagreb Airport customer review

(United Kingdom)

Zagreb Airport is a friendly little airport of the old European 'airport warehouse' model. It's showing it's age now. The facilities are just too small to handle the traffic it generates. There is a complete lack of seating facilities to handle all the people at rush hour. Having said that the people in the airport are very friendly and efficient like Croatia in general. The 30 min free WiFi service is better than at most airports in the world. Take the airport bus to downtown and avid the expensive taxis.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Zagreb Airport customer review

(United States)

Unfortunately the airport is bursting at its seams especially during the rush hour times the check-in security queues and the gate areas (domestic as well as international) get extremely crowded claustrophobic and hence very slow. Staff are very helpful and courteous but there is only so much anyone can do when the building and the facilities are outdated and much too small for the amount of traffic they handle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Zagreb Airport customer review

(Malaysia)

I arrived at this airport from Istanbul on 21st August. Zagreb airport is small and clean. The immigration hall and arrival area could be crowded when there are 2 flights arrive at the same time. The bus to the city centre is safe and efficient with a reasonable charge. The staff I have encountered were generally helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Zagreb Airport customer review

(Croatia)

Duty free overpriced otherwise reasonably stocked. Food and beverage prices way to high. Efficiency of staff at arrivals and departures both domestic and international very commendable. Easy to get around and clean.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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