Zagreb Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 34 reviews
5/10
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4/10

"Utterly disappointed"

(Austria)

Verified Review | Even though Zagreb Airport was just newly opened in a nice and modern setting, the staff are just unbearable. Incapable and slow. Rude and unorganized. Its just a pity that no one in charge recognizes how important is the quality nasic service. Utterly disappointed.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"brand new airport"

(Switzerland)

Verified Review | Brand new airport, impressive construction. Short ways to go from entering the airport to the gates. Only minus was that you hve to pay in the store 21 kuna or 3 EUR for a bottle of water after security check. In the city you pay 3 or 4 kuna in a store. Airports after security check should be obliged to sell water at city tariffs! Wifi gets disconnected every 10 to 15 minutes should also be improved.
Experience At AirportDeparture Only
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"terminal is clean and seating available"

(Croatia)

Verified Review | Local airport, outgrew by number of pax. Luckily there is new International terminal being built, which is planned to open by 2017 and will be able to accommodate much more passengers than it's current capacity. Signage is good, tho not really necessary because you can walk through the entire airport in about 10 minutes, and you can quickly figure everything out. There are class-dependent check-in counters (baggage drop-off for all pax is also available at Business/First counter). There are no separate security lanes for premium passengers, but the entire process is quite fast - about 15 mins in average. Terminal is clean and seating available but not always possible due to overcapacity. There is one duty-free shop, with several small souvenir and newspaper stores. Wifi is free for 15 mins. Boarding is done with buses (again no difference regarding the travel class) and can get crowded and lengthy.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"limited seating and long queues"

(Australia)

At Zagreb Airport there is only one area for departure and it fails to handle the large groups coming through. Little choice in food and drink. Limited seating and long queues. In desperate need of an upgrade. Staff are doing the best they can but without support this is a effort in futility.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"staff were helpful"

(United Kingdom)

The airport is quite small for a capital airport but I guess they don't have need to expand it for now. The security process was quite efficient and the staff were helpful. The waiting area is quite small so not many seats available for passengers. There are not many choices for meal or snacks either. They could do better with cleaning of the waiting area as there was some trash left from previous passengers all over the place. They only have the wifi free for 15 minutes only.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"security was fast and smooth"

(Croatia)

Airport terminal is quite old, but much of it is refurbished. More than enough check-in desks so I was never waiting for more than 20 mins (or so). Going through security was fast and smooth. Domestic departure lounge is modernized, with sky bar and small shop. International departure is a bit larger with duty free and small food court. Staff could be a bit more polite but everything else is just fine. Delays are common, but no longer than 10 (acceptable) minutes.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"there is only one line for all outbound flights"

(United States)

Staff at the check-in were rude, treated me as unavoidable annoyance. They offered me no explanations, just short impolite commands and avoided answering my questions by simply ignoring me and chatting instead with their co-worker. Very unpleasant experience. The line itself was huge, there is only one line for all outbound flights, with perhaps 4-5 checking counters open only. It takes hours to pass through the checkout. Top that with rude staff, experience was truly terrible. Then, to enter to the gates, one has to pass through the shop. It is clear that they did this thinking it is smart idea to increase the business of that particular shop, but I would not buy anything on principle, because I'm forced to walk around, meandering through the shop, without clear signs to mark the way. And if you wish to visit restroom before the flight, you have to pass through the same shop, because the only restroom at the international gates are located on the other side of the shop. There are doors that lead directly to the gate and avoid the shop, but those were locked.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"seating area at the gates is very small"

(Slovenia)

Zagreb airport is very small. Although you have some good connections and flight destinations, the terminal building has a lot of room for improvement. The check in area is very small, there are queues almost all the time. You have the service to wrap your luggage at the entrance (payable). After the security line (also very small area) the departure area is in "two buildings" and you can access the other building only if you go by stairs (approx. 10 stairs, but could be a problem for elderly or for passengers with pushchairs or people with special needs). The seating area at the gates is very small, most of the people were sitting on the floor.
Experience At AirportArrival and Departure
Date VisitOctober 2014
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

Zagreb Airport customer review

(Oman)

Chaos at arrival no guidance, no proper lanes at passport control, with rude police and security personnel. Lady at transfer counter was not keen to even listen to passengers. A small waiting area, departure gates are all in same place with no partitions. Price of 500ml water bottle = 3 euros. If new terminal is being built, staff need to be trained to run it.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

Zagreb Airport customer review

(Greece)

Small airport, with relatively low volumes of traffic. Very Star Alliance dominated. Quick check in and security control. All departures at the same area - not enough space for all passengers. Very few shops. New terminal is being built.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
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