Washington Dulles Airport

❎ Not Verified | Absolutely horrible airport, arrivals into international are abysmal. This is possibly the worst airport I’ve ever been to and will make every effort to never come here again. Anyone working here should be ashamed of themselves and the place they work for.

✅ Trip Verified | Nice airport even if it is quite big, many concourses, I was a little bit lost. I was flying in economy and so not had the possibility to business class lounges. Why the airport doesn't propose a common use lounge. Many american airport are proposing this service now. Hope IAD will open his mind for proposing this service to economy passengers.

✅ Trip Verified | They have improved this airport tremendously over the past few years, however, I still see the lack of a common use lounge as I sometimes have last minute flights and don't always get business class thus am unable to use the lounges in the airport. It would be a big added value to add a common use lounge to this airport.

✅ Trip Verified | Nice airport, but I don't understand why airport operator/authority don't propose common use lounge in USA. Only business class can have access to airlines lounges. What about other passengers of the airport? Does the airport authority is interested by their opinion? Only business class are important for airports. What a shame. We want a Common Use Lounge at IAD!

✅ Trip Verified | Really good airport, seems quite new, a lot of space. Only one thing, unfortunately there is no common use lounge at the airport, especially in Concourses C and D. Only United lounges for business class passengers. That's a pity that for a 20 million pax only business class can have access to lounges. If there was a common use lounge, even economy can enjoy time at the lounge by paying a free entrance. Hope IAD will open their mind to international standards.

❎ Not Verified | Overall, this airport did not provide a very good experience. Upon arrival, I had thought it would be easy to reach an event in D.C., starting five hours after touch down of the plane, but what a disappointment. Most of it was due to breathtakingly slow and appallingly bad organised immigration and passport control procedure, which took more than two and a half hours, even though I was not selected for any specific control so was just standing in the regular queue. Even US-citizens had to queue for more than one hour on that day. Upon departure, I found it very difficult to find my check-in counter, due to a lack of information screens. Security control went smoothly. The shops and restaurants are in no way special and the buildings seem a bit out of age.

✅ Trip Verified | I must say Washington Dulles has certainly improved since I last traveled through it for an international flight two years ago. As usual on departure the TSA screeners were efficient and got us through security in no time and the Aerotrain to Concourse B was excellent. Concourse B is also very nice with good eating and shopping options. The vast improvement was on the arrival side. I used the Mobile Passport App for the first time (a must for any US citizen traveling internationally) and breezed through customs and immigration in a matter of minutes. Also our luggage came out in a decent amount of time, and finally luggage was not being removed from the carousel by those pesky airline/airport staff anymore (hooray!). We were out of the airport in about 45 minutes. The only minus is that you still have to use the mobile lounge to get to the main terminal. But overall a vast improvement for Dulles.

✅ Trip Verified | I regularly use Dulles airport for my international travel and have generally found it to be quite satisfactory - it's clean (including the rest-rooms) and accessible (if a bit distant), security and passport control are efficient, and there's a good selection of places to eat and drink. But there is one aspect of the airport that I continue to find extremely irritating, and that involves baggage reclaim. From time to time they have a person take individual suitcases off the baggage carousel, ostensibly to prevent too many bags from piling up on the carousel - trouble is, from where one is standing waiting for one's bags one often cannot see this person so one is unaware of this going on. This was the case on my return from London on 12th December of this year - I was waiting on one side of Carousel# 20 and my suitcase continued not to appear, so I started walking round the carousel and found this man randomly pulling bags off the carousel, including, as it turned out, mine - had I not started walking round the carousel I would have been quite unaware of this. There was at that time no danger of the carousel becoming overwhelmed with luggage and this random-pulling procedure was thus totally unnecessary. This has happened on other flights I have taken to Dulles and this must stop - were it not for this misguided procedure, Dulles would be as close to ideal as a US airport can be.

✅ Verified Review | Customs is sloppy protecting passenger information. Some airlines (Turkish) hand out custom forms to be filled out prior to arrival. Customs at Dulles doesn’t want/need paper but has set up small trash can for everyone to dispose of their paper copy that now contains names, addresses and Date of Birth. This should be protected (PII) and shredded. Brought to attention of supervisor Officer, she was disinterested in the problem and stopped me from retrieving my paper customs form that she placed in open trash can. Need to establish a Secure disposal of these forms!

✅ Verified Review | My husband and I landed at Dulles airport on Oct. 14 from Morocco on Royal Air Maroc business class flight AT0218 at 7.55 pm and encountered a chaotic and rude 45 minute wait to get through US customs. I've been traveling for 20 years from all over the world and have never encountered this kind of confusion and inefficiency. I was always proud of our customs dept and loved to hear "Welcome Home" from the polite and efficient agents. Not this time! Unlike in the past, when US Citizens were separated from everyone else (including green card holders), and received priority treatment and less wait time, we were herded through a process with green card holders and visitors who did NOT read the signs about where their line was NOR were asked to leave the lines by the kids (if any of them were 21 years old I'd be amazed) who were supposedly manning the line. These T-shirted tots were rude, unhelpful and clearly had no clue as to what they were doing. When I asked for an explanation as to why visitors were in our line they had no answer, when I asked to speak to a supervisor I had to wait 5 minutes for him and he was as young, dumb and rude as the rest of the T-shirt brigade. After snaking through this line for 20 minutes, I noticed some of the T-Shirters letting people through to the front of the line. When I asked about that I was told they had "used the app" so they got to go to the head of the line while everyone else who were uninformed about this app (there were no signs advertising the app) waited, waited, and waited. When I got to the agent at the desk, he was older but just as ill-informed and defensive about the mess as the T-shirt tots. Finally, got through the line/passport inspection and met up with a uniformed official (and a polite adult) who attempted to explain the situation. He acknowledged that the people with the app should not have been shown to the front as it was unfair since there was no signs saying that with the app you could jump the line, and then he explained that for just $100 a year (each) we could avoid all the mess altogether. Wow! We're now supposed to pay a couple hundred dollars (even after paying US taxes) for the privilege of not waiting in lines with these desk agents. A beacon of Democracy or an example of American exceptionalism your name is not Dulles airport!