✅ Verified Review
| We travelled from Ottawa to Toronto and then on to London Heathrow. Arrived at the Domestic terminal and followed the directions to get to the International departures. This is a 20-30 minutes route march, sometimes easier if all of the travelators are working - on this occasion, they were not! Arrived at the security gate to enter the International part of the terminal and we went to the area near the advertised gate. There was a queue, but not too long. The public lounge/waiting area is mainly fixed tables and chairs, some of which are more like cheap diner booths. All of them have iPads and credit card terminals installed, from which you can order food and check departure times and lots of other things. So much that it is very difficult to find your way around it all. If you want to use it you have to input some personal details - no doubt to be followed up by masses of unwanted advertising. We chose not to use them. We had 3.5 hours to wait between flights, and although we wanted some food, all we needed was a sandwich and a coffee, but mainly some comfortable seating in a quiet area - no chance! We eventually found the Starbucks, where the coffee was the standard price found all over Canada, but the sandwiches were at the inflated prices to be found in the rest of the International departure area. In fact, all of the pre-packaged sandwiches at all of the outlets appear to have been supplied by the same company and were at the same prices. In the Domestic departure area (we had walked through this to get to the International part) the prices were the same as you might find in any coffee bar in the city centre. More competition, more choice. The whole of the departure lounge was very busy and therefore noisy. It was also very dirty, overflowing litter bins and rubbish on the floors. There were cleaners around but they were only concerned with the toilets. There are departure boards, but not many and we did not hear any departure announcements, except for the gate near where we sat. Unfortunately, our departure gate was changed at some point during our 3.5 hour stay, and we did not hear the announcement - if there was one. We nearly missed our flight. When we eventually arrived at Heathrow, the next day, we went to luggage reclaim to get our cases, but only one of them turned up. The lost baggage enquiry desk cheerfully told us that our missing case was still in Toronto and would arrive the next day. So with a 3.5 hour gap, Toronto baggage handling was not able to get both of our cases onto the same plane. Lessons to be learned: 1) Ensure that you have at least 1.5 hours between an inbound domestic flight and an outbound international one. 2) If you have a longer time to wait, do not go directly to the International departures, you can find a more restful spot and cheaper food and drink in the Domestic area. 3) Restrict your stay in the International departure area to the minimum time so that you have more choices of food, drink, places to sit, less noise and a cleaner environment. 4) If you can manage without checked baggage, then you stand a better chance of it arriving at your destination at the same time as you do. Marks out of ten for Pearson International Airport = 2, at least the toilets were cleaned regularly.