| I am speechless, just speechless, literally. We arrived back in Toronto yesterday afternoon from the U.K into absolute chaos, an amateur time three ringed circus. It took us over two and a half hours from landing on Air Transat flight, TS505, which was already delayed by a couple of hours, to be able to get through everything that was thrown at us in that Airport in order to make our way home. We were initially transported by bus to the main terminal after landing at the very back of the Airport. This was followed by having to endure a ridiculous queue in order to experience a new and bizarre computer border control system (which confused all of the passengers and just didn't work). Continuing on from there, we waited for over an hour for our baggage to be picked up on the carousel. What a big international Airport like Pearson were playing at, I will never know? To be honest, even staff at London Gatwick were talking about problems Pearson were having before we took off on our flight, we wondered what was going on. Once we landed seven hours later, we soon realized we were walking into the depths of hell. Two weeks prior to this, one of our bags was mislaid when we landed in London, it had not been put on our flight, although it was clearly labelled as a priority bag, which we had paid extra for and was with our other suitcase. This was two days before my daughter's wedding and all of our wedding clothes and things required for that event were in that bag. Luckily for us the bag was delivered to our hotel the following day, although it was late in the evening and panicked us throughout that afternoon, wondering if we had to do some late night shopping to buy other mens suits and clothing. To be honest, I would be ashamed if I was an employee of Pearson Airport, it's an embarrassment to the aviation world. A laughing stock.