✅ Verified Review
| I have traveled around the world, and this is by far the worst airport I have visited. To transit through Toronto, a passenger must reclaim his bag then re-check it even though no one inspects it. There is mass confusion because (1) there is hidden signage regarding which of the ten-twelve carousels is for your flight (once you find the sign, which is hidden at one end of the carousel, you find that inexplicably the sign for the next carousel is located at the opposite end of that carousel and not readable unless you walk to the other end). (2) There is little explanation from signage or human beings regarding where to go or what to do with your bag once you find it. (3) No one having anything to do with your bag has any concern regarding whether you make your connecting flight or not. (4) When you eventually get to the ticketing area upstairs, there is even less signage, so good luck finding your airline. (4) Checking in and baggage drop-off are do-it-yourself - 3 out of 4 of the machines for checking-in that I tried did not work. (5) There was only one person assisting the many passengers forced to use these machines. (6) There was no direction regarding where to drop off the bag - the few humans working in that area seemed to be there for the primary purpose of chatting with each other and screaming at you when you make a mistake. Then you get to TSA, where there is more confusion, exceptionally rude personnel, inaccurate signage, and an obstacle course of repetitive measures (If you've been x-rayed, do you really need to be frisked when nothing suspicious shows up on the x-ray? Do you really need to scan your boarding pass 6 times going through a line?). Once you get out of the TSA nightmare, you will find that your gate is nowhere near any restaurant or shop. The seating will be inadequate and the 2 restrooms at the gate can accommodate only one person at a time. Forget charging your phone; outlets are rare. If you trudge the long distance back to the food area (you'll have to ask for directions - like everything else, it's hidden), you will find a Starbucks and two restaurants with limited menus serving hundreds of passengers, and you will be told that it will take 25 minutes just to get a hamburger. It's as though the person who designed this airport was a recluse who had never traveled before. And if you haven't already missed your flight at any point of this purgatory, it's because your fight has been delayed. (A flight at my gate was delayed because the flight crew was a now-show. My flight was delayed, finally boarded, but then we sat at the gate waiting for the flight crew to "complete paperwork.") In the future, I will avoid Toronto at all costs, and I am recommending that everyone I know do the same.
** NEEDS TICKET