✅ Verified Review
| On October 13 we returned to Canada from Montego Bay, Jamaica with arrival at 7:15 pm and connecting flight to Winnipeg at 9:30 pm. We were immediately funnelled towards 2 flights of stairs and a non-operational escalator, with no visible signs of an elevator. At the top of the stairs we were confronted with a snaking line of people back and forth, approximately 300 deep. This was to use new customs kiosks where you enter your passport (not all machines accepting the passports properly), have a facial photograph taken and issued a "receipt". This lineup was timed and took 40 minutes to reach the kiosk. Then we were ushered into a 2nd hall of approximately 500 people snaking back and forth in a state of chaos with people upset about connections and insufficient, uncoordinated, disrespectful staff, some with poor grasp of English. After flagging down an unhelpful staff person we just jumped lines and eventually got to the ticket booth where the customs agent just said "go". What the point of that 40 minute line was is unclear. We were then stampeded to the baggage carousels and herded along to the exit with verbal directions someone in our party heard, to go left and then take an escalator. There did not seem to be any clear signage. At no point in the baggage area or the long queue to drop off the bags again, were signs visible to remind international passengers to put their duty free liquids in the bags to be rechecked or they would be confiscated. Nor was there time to think of this, as the place was mayhem. We proceeded directly to the security area, with our duty free bag, where another huge line up was ahead of us. With now less than 15 or 20 minutes to get to the gate for departure the security people were abusive of their authoritarian position, deliberately slow, confiscated our duty free purchases in a haughty manner and didn't have courtesy to say sorry. If I didn't know this was Canada, I would have said I was in an Orwellian state. My husband, age 66, ran to the airline gate. At 65, with a sore back I could not run. I still had not had a moment in this unbelievable scenario to go to the washroom. The first time I saw a washroom sign was just by the airport departure gate. I and another late family were the last to board the plane within 5 minutes of departure. 2 hours 15 minutes between flights should have been plenty, instead the couple we were travelling with would have missed their connecting flight if not for a delay at the airline end. When one comes off a flight of 4 hours to an airport and has to clear customs and make another connection, one should not be treated worse than a stray dog. This is how I was made to feel. I for one, will never be foolish enough to plan a trip going through this poorly managed, poorly signed, airport with staff who have not been informed that the flying public are paying a good price and should be treated with some civility.