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Taipei Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 82 reviews
6/10
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10/10

"really nice efficient and super-clean"

(United Kingdom)

Not the most modern but a really nice efficient and super-clean (like the rest of Taiwan) airport. I was off the plane with Cathay Pacific and landside with baggage in less than 20 minutes. Security was busy but professional, efficient and cordial - English proficiency like most of Taiwan isn't so great but the helpful, friendly nature of Taiwanese people comes through despite sometimes the language barriers. The only thing that would be useful is if Telecoms shops were open until the last flights - so tourists such as myself can buy a SIM card which is essential if you are not a Mandarin speaker to get around. Happy to travel through here again though and one of the best Airport experiences I've had across the world.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"very clean and organized airport"

(United States)

Very clean and organized airport with lots of dining options, from Burger King to pasta to drinks. Also security checks go fast with great service. Very spacious as well. There is free WiFi at the airport and it is pretty fast. Major hub for EVA Air and China Airlines. Good airport.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"you won't get bored"

(United States)

Taipei is a nice, clean airport. Lots of shops and restaurants available in both terminals if you arrive early - you won't get bored for as much as 3 hours. Wait times for customs and immigration are not terrible. Wait times for security can be a bit long when departing, depending on the time of day, but it's not any worse than with TSA in the US.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"feels very clean and spacious"

(Netherlands)

The airport is a modern looking airport that probably meets a lot of top level standards. Every inch of the building looks and feels very clean and spacious. There are plenty of shops and great foodcourt in the basement of the airport. Immigration process was very efficient and quick. Very friendly airport staff. It has very large check in area and good signage and directions everywhere. Security checks area more than sufficient to cope with a large amount of passengers. Modern tools and devices are used for security checks.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"great smoking area"

(Hong Kong)

Terminal 1 on arrival was negative. Unbearably long queue (one hour) at immigration, poor choice of cash machines (nothing for HSBC cardholders who need Bank of Taiwan ATMs), long queue to take a coach into down. No easy alternative into town: expensive taxi or not user friendly high speed train. Positive: scratching my head. Oh yes, it's clean and you are in wonderful Taiwan. At departure TWD 1,260 from the centre of Taipei in taxi fare. As mentioned by others, some xray checking for luggage but quick and easy. Once you have walked a little after passport checking you are in a long corridor with boarding gates on one side and duty free shops on the other. Not very welcoming. I have never checked the cost of pineapple cakes (to take back to the office) but really they are expensive. Essentially TWD 450 for 15 biscuits if you are lucky. Positives are fast immigration and security on departures. Great smoking area near gate 8 which is outdoors but enclosed enough to shelter smokers from bad weather.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"airport has shown huge improvements"

(Hong Kong)

This airport has shown huge improvements since my last visit a few years ago. The terminal looked very new after major renovation work and was comfortable to use. I was rudely yelled at by an airport cleaning staff member carrying baggage trolleys to keep out of her way, but other than this other airport staff members including airline ground staff and security / immigration were all quite polite and friendly. The airport was mostly clean and toilets were mostly neat and tidy. Airport dining options were slightly below satisfaction and shops were just up to standard. It took us ages to get through immigration upon arrival as only around 5 counters were open for many big flights arriving at the same time. Nonetheless a very good airport in terms of efficiency and hospitality.
Experience At AirportDeparture Only
Date VisitApril 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"horrible immigration process"

(Singapore)

Horrible immigration process in Taipei - waiting time is 1 hour plus. Only 3 immigration windows are open to non-Taiwan citizen. I have been travelling to Taiwan in the last couple years and the government doesn't seem to have the incentive to improve the process at all. Avoid traveling to Taoyuan Airport.
Experience At AirportArrival Only
Date VisitMarch 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"staff friendly and helpful"

(Vietnam)

Although I only had about 2-3 hours for transit here, I like this airport. The terminal is large and clean, easy-to-follow boards and signs. The terminal design is impressive, each waiting lounge has its own theme such as post office, cinema, library etc with cute decors. Water fountains are installed everywhere, toilets are clean too. Book store is super-cute. Staff is friendly and helpful.
Experience At AirportTransit
Date VisitJanuary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"immigration process horrible"

(Hong Kong)

The immigration process was horrible. It took almost 2 hours. There were too many peoples and there were no staff helping the control the queues - there were only a few counters open. It was really chaos and the worst experience.
Experience At AirportArrival Only
Date VisitFebruary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"signage also not clear"

(Singapore)

Transit was not smooth at all. They had to issue transit passes and make you go through scanning all over again (though this is understandable). In the confusion, I lost my transit pass, and was made to run from counter to counter, as the staff at each counter had a different idea of "how to solve my problem". Signage also not clear. Saw some tourists scampering around looking for their flights and transit gates due to the poor signage water coolers at our boarding area ran out of water. This is very inconvenient as many of us had recently arrived on a budget flight that doesn't serve water and will re board another budget flight.
Experience At AirportTransit
Date VisitMarch 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
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