Stockholm Arlanda Airport

Not Verified | Horrendous experience with border control at Arlanda Airport. Arriving for a weekend break I was asked to provide evidence of a hotel booking and return flight neither of which is needed for entry to Sweden. In fact I gave him by E receipt including booking reference for my return flight which was not good enough. Then made to wait half an hour then asked how much cash I had. He then counted my small amount of cash. How ridiculous in the age of credit and debit cards. I have travelled extensively over the last half century including the pre 1989 Eastern European Countries and have never been asked to show how much cash I was carrying. Very obnoxious staff. Felt I was arriving in a police state

Not Verified | This is the worst airport I have ever been to. I live in Sweden and it is a disgrace. The security staff are some of the most unpleasant I have ever encountered. I travel weekly and the whole liquids situation truly depends on the person who is checking your stuff in the tray. I use a classic 1L clear ziploc that I literally got from Heathrow (the biggest stickler on liquids) and sometimes it flies through and other times they make me shove it in their tiny “Arlanda approved” baggie that is way smaller than the rest of the worlds. With no explanation. And then I have to stand there and pick and choose what I want to toss. It is truly the worst experience I have ever had and I fly out of many airports. Change needs to be made for a more efficient and communicative system. Why are they the only airport that doesn’t allow for the same liquids as the rest of Europe? Makes no sense and it’s ridiculous.

Not Verified | Took us 1.5 hours to reach the gate from arrival. In Copenhagen this would be done in 20 minutes. Staff is too few and on top of that working extremely slow. Honestly, I have never experienced anything like that and I have travelled in Russia and Africa. This is really not what to expect from a country like Sweden.

Not Verified | Perhaps one of the worst airports in the industralised world. Customer service is worse than any of the perhaps 100 different airports I have been to over the years. Prices are ridiculous. It is crowded and uncomfortable. Restrooms are almost like stepping into the slums in a third world country.

Not Verified | One of the rudest Border Control Teams. I am a fairly seasoned traveller and get to see many airports. Passport Control is hardly ever a pleasant experience, staff are general miserable and unfriendly in most countries, it is like a prerequisite for the job. However, the team at Arlanda takes the gold. Mostly huge queues with seemly non efficient staff taking an age to check a document/passport, generally because they are talking to each other - at this point I’ll add that there are only usually 2 staff on duty. It can take up to 50mins to get through. Once in a while you are lucky and it’s about 10mins. Eventually when you do get to the counter they are discourteous and rude. Yes, it is their duty to ask questions and I’m more than happy to answer but the attitude is appalling. My passport and ID card are totally 100% in order but on a few occasions they have picked fault, seemly to just prove their ‘status’. Unfortunately for them I’m happy to stand there and ‘discuss’ their apparent issues. At this point they get really angry because indeed there is no problem. Miserable and unprofessional.

Not Verified | Unacceptably long queues for security check, and when eventually got there, the staff was impolite and totally unhelpful. They consider all make up products as liquids, which has never happened to me at any other airport, but at the same time do not provide any help with putting the "liquids" in a sealed bag. The man was just standing there watching me trying to seal the bag and did nothing to help! My bags were scanned three times, I spent 20 minutes until I managed to get through the check. Worst airport undoubtedly.

✅ Trip Verified | Quite honestly one of the worst airports there is. The facilities and design are ok, but the staff. Every time I travel through this airport the security screening staff are so rude. Recently, my hand luggage was x-rayed and the security officer didn't recognize what the metal bones in my shirt collar could be. He opened my bag and removed everything without asking me before re-scanning it. All the contents were dumped into another tray. When I complained to him, he laughed. On a previous occasion, my liquids bag was apparently too large, yet two weeks before exactly the same bag with exactly the same contents was acceptable. When I asked why it was different on different occasions he told me that different x-ray machines detect different things. I wouldn't mind so much, except in Terminal 2 only one machine is ever in use.

Not Verified | The airport security is just bad. Long waiting time - extremely inefficient - very rude staff who seems to not really want to be there (they are more interested in talking with each other that actually provide a service). And now it just got even worse since they now have decided that all passengers also have to take all phones, cables etc out of the luggage, and not just the computer and liquids as normal. This is the only airport I have ever experienced this - where all other airport are being more effective, Arlanda is going the opposite direction and no explanations or anything like that. Had to go through Terminal 2 - and even in a line with only 4 passengers and Fast track - it took more than 10 min to get through. Imagine what will happen when there is a full flight leaving.

✅ Trip Verified | As many people before me wrote, the security check is ridiculous. But worst for us, they write on their homepage that they will provide child strollers, because you have to give yours as baggage. The strollers they have are the worst. Your child has to be able to sit upright. No strollers for babies, no chance for the baby to sleep. Because of the horrible train connections, we arrived two hours before our flight, we had to carry our baby the whole time. We also brought empty bottles to fill with water. The tap water is undrinkable warm and cant be adjusted.

✅ Trip Verified | The security check staff are horrible. They consider everything you carry as liquids and asked us to stuff everything in one small zip lock bag even though we had got the liquids in our own zip lock bag. We had to throw out 50% of our stuff as they said only one small zip lock per person. They are biased in checking as the person after us was allowed to take everything with her.