St Louis Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 49 reviews
3/10
No Skytrax Rating
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1/10

"It seemed to be more about harassing the customers than safety anymore"

(United States)

Trip Verified | I checked a bag for my flight home and the guy at the counter handed me my claim ticket, no smile, no gate info, no “thank you” or “have a good flight”. So I looked at my phone to see my boarding pass with the gate #, and he angrily said “go”! I thought maybe somebody had come and was waiting, but nobody was behind me. I just said “thank you for your help”. Then I get to security. The lady who checked my boarding pass and ID was nice compared to the baggage check staff member and the grumpy one pushing bags into the X ray machine. She had something nasty to say about everyone ahead of me as she tuned to put the trays back. A man 2 people in front of me got reprimanded for not pushing his stuff through. “That is your responsibility sir, not mine”, then she muttered “idiot” as she turned to put a tray back. The lady in front of me put her backpack in a tray and she pulled it out, yelled something at her, and said “what is wrong with you people, you got a bag you put it on with no tray! Sheeesh”. I put my bag on the rollers—and she grabbed a tray to put it in to send through. Then she told me to go to the line for the X-ray (of me), where I was asked to remove my shoes, my glasses, my Fitbit, my necklace (not an easy task with arthritis, but not only would nobody help, they were really impatient with the time it took me to get it off) and my scarf. I have never been asked to remove that much before as I have TSA precheck (they have you carry a card to let TSA know, but they took it away with my shoes so I didn’t have it for every time I had to take another piece of clothing off, but it’s but it didn’t matter to them.). They complained that I didn’t get out of the way fast enough when I had to go back. It seemed to be more about harassing the customers than safety anymore. Anyway, I have more to say, but I need to get home and at least my flight is on time. Just don’t go here if you don’t have to!
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"She was a very intentionally mean person"

(United States)

Not Verified | TSA female employee found that an item I was hand carrying could not go through. I explained that I had just purchased the item and the box was not yet open. It was a snow globe from Cracker Barrel and the liquid was causing a problem. She told me to unpack some things and repack the box into my largest bag then check it through. As my husband and I started to do this she became very rude, telling us that her station was closed and that we had to immediately remove the bags. When I asked her where we were supposed to go, she picked up the suitcase and dropped it onto a green bench. When my husband zipped it shut she grabbed the bag and walked off. I followed and she dropped it just outside of the Security area and stormed off. I took it to baggage check and came back through Security where thank goodness she ignored me. She was a very intentionally mean person and offered no explanations. Maybe she assumed that we all check bags through but I don't and had no plans to.
Experience At AirportDeparture Only
Date VisitApril 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"has anyone else had the same experience?"

(United States)

Not Verified | Recently I took a trip where we flew to Austin TX, on the return trip to St Louis our bags, which usually take a while to come out took an exceedingly long time to come out this time, over a half hour. Then, when they came out and we picked up our luggage at the bag return the pull handles on both mine and my wife's luggage had some kind of goop on them, smelled like green apple. I smelled this in the bag return area before we got our bags too, has anyone else traveled and had the same experience? It was weird and it's bothering me! Is this some sort of TSA thing?
Experience At AirportArrival Only
Date VisitJune 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Rude and inefficient"

(United States)

Trip Verified | Rude and inefficient - counter attendant with Delta told us we each needed to hand her our own ID and boarding pass so she wouldn’t get confused and sent our luggage to the wrong destination. She then proceeded to give my ID and boarding pass to another passenger. Dirty and incompetent - restaurant (Starbucks), I ordered a lower temp coffee and it was made even hotter than normal - I couldn’t hold it in my bare hand even with a cup sleeve. Toilet cleaning staff was just rude - she is standing outside bathroom - three toilets in bathroom and none had been flushed, tissue on floor. I walk in, flush toilet, take care of business and flush. When I walk out of stall she is waiting to go in. She grumbles and flushes toilet and sprays down stall and then walks out and leaves other stalls dirty.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"refused me to get back in line with my husband"

(United States)

Trip Verified | A non descriptive woman, not clearly a TSA associate was monitoring the security line. I stepped back to hug my parents goodbye and she rudely refused me to get back in line with my husband who had my bag. She was extra loud and seemed to abuse her power while I had tears in my eyes. She was overly disrespectful to me and my family. I'm looking for a way to get in touch with her supervisor. Unfortunately, she was not wearing a name tag, she was not TSA. Thank goodness for options in other airports. I don't want to be treated like that again.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very bad experience"

(United States)

Not Verified | Incredibly rude TSA agent—I went through the TSA check line, my baggage had to be checked, but was held back for items to be checked. The agent spoke to me like I was dirt under her feet, then took her time searching through my bag—taking out each piece of underwear and opening all container—being slow on purpose. Very bad experience. I was here for my dad’s funeral and she handled the items I had from his home poorly. Glad I won’t ever have to go back through this airport ever again.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"rude uncourteous behaviour"

(Puerto Rico)

Trip Verified | The TSA review process is haphazard and not very kind. The agents scold the passengers and talk to them like they are cattle. Manhandling people and their luggage. Very rude uncourteous behavior.
Experience At AirportTransit
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"irritate their customers with noise"

(United States)

Not Verified | This airport is extremely annoying because they blast the volume of network television through speakers constantly. Don't they know that some commuters are tired and that airports are already noisy? Don't they know that air travel is expensive? It seems that they are wasting money on electricity to irritate their customers with noise. It's part of the reason your ticket was so expensive: this blatant waste of money. I even asked a handful of employees about it. All of them agreed that the TV noise is a constant stressful nuisance and a detriment to their focus and ability to do their jobs and stay alert. Whoever off on this should be terminated. It's so obviously ridiculous and stupid as to be unforgivable.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"very upset and disappointed"

(United States)

Trip Verified | TSA stopped me and my husband for the amount of 3 oz bottles in my husbands carry on bag. They told him he could not take the 3 oz. bottle of shampoo and conditioner (which was mine) through security, meaning it would have to be thrown away. Now, that's not what makes me most mad, I was most upset because the TSA agent snatched it out of my hand when I asked if I could put it in my bag, or whether he wanted me to throw it away. This was such a rude and ignorant gesture. The agent could've given us an alternative or been a little nicer when handling the issue. He was treating us terribly, when in fact, we are a military family traveling for leisure. I'm very upset and disappointed with St. Louis!
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"lack of decent food options"

(United States)

Not Verified | I like this airport. It's very clean and has friendly people. But it's really dragged down by the lack of decent food options in concourse C. With flights not serving meals, a traveler can come into the airport famished, with a short layover, and there's nothing. The only place to get a decent comfortable table is Chili's and the food there is simply awful. Plus the staff seem to find the back row of tables by the work station a great place to hang out and share raucous jokes. With five or six of them going at it on my last trip, you could hear them all down the concourse. Trying to pass a quiet hour with my laptop was wrecked by the noise, like being next to a tailgate party. And here's some feedback for the Chili's people. When I was there none of the shouting parties were watching the tables while we customers were craning our necks trying to get menus or drinks or whatever. I couldn't figure out why there were so many employees doing nothing except having fun in mid afternoon when there were very few customers, the cooks were making the food and the bartender was handling the bar. Just one waiter finally started handling tables and while he was very nice he forgot my silverware and water - separate trips for both - and seemed shaky on the whole process. The manager, whom I met briefly, seemed to have no clue that a restaurant, even Chili's, is supposed to serve customers, not double as a social club for staff. As a former restaurant owner, I ranked him as worthless. Anyway, we desperately need a pleasant place to sit with at least decent food that's not just tasteless Chili's fare, liquids, bready pre-made sandwiches or sugary pastries.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes