✅ Verified Review
| I am a frequent visitor to Prague, and over the last several visits in the last six months have noticed a severe decline in the ability of the Customs personnel to handle the volume of passengers with any sort of basic level of service. This was particularly driven home on my flight this morning, arriving from Far East Asia after over 16 hours of travel. I joined one of the several non-EU passport lines in front of the kiosks. After waiting for approximately 40 minutes, the officers in the kiosk at the head of my line and the one next to it, abruptly left and put "Closed" signs on their wickets. No explanation or communication when, or if, they would be returning at all. This of course led to confusion amongst those waiting, now stretching well into the terminal. So the passengers waiting in the affected lines were left to try and crowd into the other lines with the few remaining officers, inevitably leading to conflicts. The last thing you want after a gruelling trip, 1 hr+ waits with hundreds of exhausted, confused passengers. I am an experienced traveler so I understand that at peak times there are waits but this was far beyond that. More like total mismanagement of resources. Lack of proper staffing or budget is no excuse for poor communication and total disorganization. Quite shockingly bad, actually. Very amateurish. Like something you would expect to see in a poor developing nation, not a member of the EU. If you are able to choose another port of entry I would advise doing so, as this also happened on my previous visit a month ago and the trend appears to be worsening. This experience of course, colours my review of the entire airport. It is hard to rate trivialities such as whether or not there is free wi-fi (there is) and the like, when your actual ability to enter is such a nightmare.