✅ Verified Review
| This airport is the one of the worst airports I have been to. It was September 5th at 4.30 am, and I was heading to Screening zone before heading to the gate. There was a huge line up at that time and they opened 3 lanes for screening. 1 for express and 2 for general boarding. Apparently a screening-machine was malfunctioning in one of the 2 general boarding lanes. Instead of opening another lane to deal with the congested line, staffs merged two lanes into one. That resulted in adding extra 10~20 minutes of everyone's waiting time and limited space for people pick up their belongings after passing the screening line. While I was picking up my belongings after passing the screening-machine, staff said "you are taking up too much space and not letting others having the space for picking up their belongings". This was very upsetting because all this happened due to their malfunctioning machine and merging two lanes into one. I had never problem with this kind of situation because I pick up my belongings pretty fast. Lots of people were complaining at that time but staffs did nothing about it and did not want to open another lane to deal with this situation, that was very lazy of them and stupid. There really needs to be procedures to deal with this kind of situation. Otherwise it will happen again and that would be just silly, because this is an easy fix. Hopefully whoever works in Phoenix Sky Harbor International Airport see this review and bring it up in their meeting and come up with better procedure for this kind of situation. Plus, the wifi is horrible too. This is 2017 and there is still issue with weak signal. Come on.