Philadelphia Airport

❎ Not Verified | This is the worst airport I have ever experienced and the most inefficient airport I have ever witnessed. It is ridiculous that they make you collect your luggage and go through all controls, check in and security again even when you are on in transit. This is the biggest waste of time and ludicrous. They do not keep their flight departure times up to date and so we were running through the airport to get our connecting flight as it said it was on time, however 2.5 hours after the said departure time I am still waiting to leave for London. The gate number changed 5 or 6 times confusing everyone and now we have been sitting on the plane for over an hour and it appears they have lost half of the planes luggage. The pilot has had to get off of the aircraft to try and sort this out because everyone is clueless. Absolutely ridiculous airport will definitely avoid ever returning here. All connecting flights should try and do the same in future.

❎ Not Verified | Arriving plane had to wait 45 min before we could arrive at gate. Baggage took 1:15 minutes to come out To connect to next flight had to go out of security area. Security lines were closed in all terminals so now way back into the gate area until one line night man helped us fond the one open security area. Virtually no staff to ask any questions. At 9:30 pm most food areas closed. Boarded plane and waited 1+ hour. Pilot kept updating us that the baggage handlers had left the door open and no one was answering their calls. Now they have no communication with anyone on the jetway. Does no one work here?

✅ Trip Verified | The worst airport I have ever experienced (and I’ve been to a lot). Both times my plane has sat on the runway for an hour, delaying my flight. Horrible staff, horrible organization, just down right horrible. Never again will I fly here. Save yourself the time and never go here.

❎ Not Verified | I was very pleasantly surprised by Philadelphia airport. I usually fly into Boston, where international arrivals are a zoo and can take hours. In Philadelphia, passport control was quick and friendly, and the free wifi worked immediately. We were through in less than 10 minutes. Flying out, the terminal was clean, lots of seating and power stations, and fantastic free wifi. We had plenty of food choices (though a few less fast food and more healthy options would be great) and well organized lounges. But the shining crown was the response of lost and found, after my son left his Nintendo in the waiting lounge. We filled out the online form and within 2 hours had a response that the item was found. They organized having it sent to us (we pay postage, of course), and a "disaster" was averted seamlessly. Very impressed!

❎ Not Verified | I'm at Philadelphia airport at least once a year and I'd like to think I know it pretty well by now. I can't say Philadelphia airport is the worst airport I've ever been to as it's clean, has a lot of places to get food and shop, there are a few places to charge your phone, and most of the staff I have encountered are friendly. My only problems with this airport are that flights never depart on time because boarding almost always starts when the flight was supposed to originally take off, it's impossible to get a wifi connection and some of the staff can be quite careless. I was recently in a position where I had a connecting flight and was put on standby and left to sit around the gate even after the plane had taken off just to be informed I would not be put on the flight, and if I managed to get on the next one I would be stranded in Arizona overnight for possibly 3 whole days. I had only ever agreed to originally being on standby as the person who booked my ticket had assured me I'd be on the plane, so I can understand what the other reviewers are talking about when they comment on confusion among staff. I had to talk to 3 people before having to cancel my flight and pay for a new ticket, but the situation left me stuck in Philadelphia, as I had come from New Jersey. I wish Philadelphia airport had more options when it comes to getting from there to Jersey and vice versa as Philadelphia airport is the only airport near Jersey besides New York (Atlantic City doesn't count). Other than those flaws it is an airport and it does get the job done - maybe not in the best way possible, but good enough to still go to.

❎ Not Verified | This airport does not know how to route baggage properly. I always have to wait an hour and they switch baggage claim bays without telling you. They said it was due to the cold weather tonight. Ok. What’s your excuse the other 364 days? The guy who is in charge of baggage claim should be fired. But we all know that will never happen.

✅ Trip Verified | I see absolutely no purpose for automated passport control at this airport. You have to queue to use the terminals, you then have to queue again to be questioned by a CBP agent. On this trip the queue time for the agent review was in excess of 40 minutes and I nearly missed my connecting flight. It is unacceptable that when two or three wide bodied international planes arrive in short order there are only eight of 30+ CBP desks open. Also, even when you're in transit, you have to pass through security screening again. I cannot recommend this airport if you have a tight schedule for a connecting flight.

❎ Not Verified | Worst airport ever. The employees will not look you in the eye and aren’t at all friendly. I sat in three different places in the airport and heard loud, foul language (very offensive). There obviously is no supervision. As a guest traveler, I felt very uncomfortable. I’ll try to find another spot to sit to avoid these offensive crowds of workers.

✅ Trip Verified | I was in Jacksonville flew to Philadelphia and then flew back out of Philadelphia to Jacksonville. The difference in the way the staff at the airport treat you in unbelievable!!! In Jacksonville everybody is helpful and friendly. In Philadelphia they don’t even look you in the eye, they act like you are a complete nuisance and are not friendly when checking in, when going through security - really never! I could not believe how I overheard other people complaining about how mean security was . I really suggest you give them some training in manners, because it’s a sad miserable place!!

❎ Not Verified | This airport is the worst. Inefficiency meets power trips. I had over an hour to make my flight and get to the security check line. It was about a 1/2 mile long because they would not open three of the lines due to giving TSA precheck priority. Once I finally got through the checkpoint, I had 30 minutes to catch my flight. Security decided they would pull me aside to check my bags. This wouldn't have been a problem had I not been behind four other people, one of which had about one hundred bite size snickers in her bag. They checked each stupid snicker four times. This took forever. I asked if I could just leave my food behind so they didn't have to check it, and I would just bring my keys, wallet, and cellphone. They wouldn't budge at all. Once they finally checked my food bag, I ran like a fool as fast as I could to make it to my flight. Once I got to my gate, they had already boarded. Surprisingly, it wasn't just me who missed the flight. There were 6 other people (just for my flight) that had missed the flight. Spare yourself and don't go to Philadelphia airport.