Philadelphia Airport

✅ Trip Verified | I would never recommend for anyone to fly out of this airport, unless there is a complete and fluid change in how TSA are trained not only in security but customer service. First let’s start with the disrespectful and unprofessional staff. My family and I missed our flight due to asking for directions of where to go and we were not only sent in the wrong direction but multiple TSA employees told us they could not help us and to keep moving ! Some even ignored us and did not respond to our request for help at all. Very unprofessional and not welcoming at all for this so called city of brotherly love. The worst experience ever. What I can say is there was a manager who stepped in to help the best she could with getting us stand by seats as they became available. Thank you for this.

✅ Trip Verified | Worst airport I have even been in. Used the restroom, 2 of the 3 stalls where locked and out of service. Went to another restroom. It was very dirty and there was graffiti all over. There was no hand soap. I got off an international flight and I had to leave and go back through security. This was bad because the things I purchased in the other airport like water I wasn't allowed to take with me. The people at the counter where rude. I will never fly through this airport again.

Not Verified | Flew home to Cleveland from Paris through Philadelphia. This airport was awful. It's a dirty place and there are many rude staff - TSA, Police, Customs, others. There was only one TSA Pre-check in Terminal 3. We had to exit Terminal 1 and take a bus to Terminal 3. The TSA line there was very long. I should have just stayed in Terminal 1. Now I have to take a bus to Terminal 7. Along the way, I met rude staff who yelled at me when asking for directions. There is a lot of yelling and rarely a "please". Staff engage with each other instead of passengers. I mentioned this to a stranger while waiting in line and he stated, "You're in Philadelphia". This airport does not have much brotherly love.

Not Verified | Arriving from the beautiful Phoenix Sky Harbor Airport which is large, clean and well maintained. After a 4.5 hour flight I needed to use the restroom. Toilets are scarce and filthy floor covered in urine. Employees standing around. Go clean the restrooms.

Not Verified | Philadelphia airport is the lowest of the low. Toilets are dirty and don’t work, towel dispensers/air dryers don’t work, carpet and cleanliness are disgusting, escalators or travelators don’t work, car parking open spot numbers don’t work, car park payment (even auto pay) does not work, lounges are over crowded.

Not Verified | Rudest staff I have ever had the displeasure of talking to. Just needed to know how to get to my terminal. Stopped one TSA lady and she was very nice just couldn’t read a ticket to see the gate so another guy came over, took the ticket from her then started walking away without even saying anything to me at this point. So as I’m trying to find out where he’s going with my ticket since I have 10 min at this point to find terminal F and the shuttle to it and he starts being very rude to me and raising his voice so I ask for my ticket back and tell him if he’s going to treat me like that then I don’t want his help. His response is to holler at me as I’m walking away still being rude and hollering that he hopes I miss my flight. Rudest, most unprofessional person I have ever had the displeasure of being around. Then I asked at the shuttle if I was in the right place to make sure that I was and the 2 ladies there just point and holler terminal F! Could have just nicely said "yes this way". The people working at this airport should really be taught some politeness and customer service. It’s ridiculous how they treat people who are just trying to find their gates. Management should be ashamed of their staff. Traveling is already stressful enough without their added nastiness.

This airport is poor. Shameful. Pre check TSA are all closed. This doesn’t even make sense. Nothing but a shrug of the shoulders from TSA people, who have no patience. No food on any terminal legs is available. And what is open on a Sunday, closes at 8.00. Nothing like a Dunkin munchkin for a snack at the airport. Disgraceful. Who would be the person who could fix this problem? No one cares.

Not Verified | Permanently closed economy parking! 100s of parking spaces gone! Been using Philadelphia airport from home in Delaware. Hello BWI - a lot of economy lots and free shuttles.

Not Verified | dirty terminals, walking from term B all the way to term.F, was constantly seeing people food bags, soda cups, napkins and smaller pieces of garbage on the floors. Didn't see many cleaning personnel out and it's only 9:30pm. Also don't come here hungry or planning to eat after 9pm, ALL the restaurants are closed. Pretty much I would recommend, in my opinion, to avoid this airport if you can. If you can't, hopefully this review helped you be better prepared than what my family and I are dealing with

Not Verified | This is the rudest airport I have ever been through. I’ve gone through Minneapolis, Chicago, DC, Denver, Houston, and Charlotte, and this was the worst experience I have ever had. The staff was incredibly rude, and treated me like if I asked a question I was immediately an idiot. The staff was too impatient, too rude, and too arrogant to be of any real help. I’m not from the Philly area but this airport alone helped me realize I will never come back. The only positive of this airport is the music. They have okay music. Genuinely wish I could give the overall and staff ratings a 0.