| Our first time flying with an infant so I made a few enquiries about check in, customs and boarding process, which was made via phone to Perth Airport. All answers varied from - bring own pram all way to boarding gate, as we would get priority for boarding, staff will then look after storing pram on plane and it would be waiting on arrival but could risk damage. Next was bring own stroller or airport/airline will loan you stroller as pram might be oversize. We decided to make use of loan stroller at airport as all calls had mentioned that airport staff will assist. When checking in I asked for stroller only to be told there were none available, perhaps I could find some upstairs or around the airport. My wife was carrying the baby, plus we had a few items of hand luggage mainly consisting of baby items for airport and flight. My wife was seated and I had a frustrating 15 minute search with no luck, returning to check in counter I asked for help, perhaps a wheelchair for wife and child. They searched for a stroller, I was told against safety procedures for wife and baby to sit in wheelchair which I understood, they couldn't find stroller and they suggested perhaps after immigration point. At this stage the child required a feed, we searched for a parents room, much to my surprise there was no power point in the parenting room. I found a stroller at airport screening point, only to find it was damaged. After finally being seated at the gate I did find a stroller nearby. The boarding announcement was made, I questioned staff about priority for families, one said yes, other said no. Finally when boarding, the stroller was no use as there were stairs. A very unpleasant experience and overall the staff seemed to lack knowledge and communication skills.