Perth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 209 reviews
3/10
No Skytrax Rating
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1/10

"Cleanliness and seating is abysmal"

(Australia)

Trip Verified | Absolutely insane airport. Once you pass through security, ten thousand people are expected to share a single toilet containing just 6 permanently occupied cubicles. Cleanliness and seating is abysmal with people opting to sit on the floor by a power outlet rather than risk the greasy, filth covered surfaces of the tables. Take some pride in your home airport for WA’s sake!
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"simply inhumane and extremely unhygienic"

(Australia)

Not Verified | It blows my mind that this airport has so few toilets either side or security. Try to use the men’s room and you’re queuing, awkwardly, waiting up to half an hour for a loo to become available. 4 toilets for the tens of thousands of people passing through is simply inhumane and extremely unhygienic. There are more toilets in the Qantas or Virgin lounges than the entirety of this airport, how is this not regulated and mandated?
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Perth Airport get your act together!"

(Australia)

Not Verified | Going to Terminal One to drop off passengers is a nightmare. The signage is terrible and confusing as the drop off area and short term parking signs are listed together and not clear. Twice now I have dropped family at terminal one and ended up in the short term parking (ticketed) area, as coming off the roundabout as a driver your natural inclination is to continue on to the short term parking which is not separately signed. The drop off area should be clearly marked separately as it is a completely different lane off the roundabout. This needs to be addressed immediately. Perth Airport get your act together!
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"nothing to like about this airport"

(Australia)

Not Verified | Such a poor domestic airport. The worst part is collecting baggage - it typically takes over 30 minutes to collect your bags - I have got bags quicker at International. The taxi rank has no one organising cars and it can be chaotic. Right now I count 8 flights on 3 carousels so it will be chaos. There really is nothing to like about this airport.
Experience At AirportArrival Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"Total chaos at the security check"

(Australia)

Not Verified | Total chaos at the security check station. You are met with staff shouting on top of everyone instructions. Then an over sensitive metal detector where 99.999% of the people were pinged and had to do that “spread” detection station. Entire plane load worth of passengers queuing waiting for a pat down. Rubbish staff who probably took glee copping a feel of everything. Looked at there badges and the were contractors from ISS? What in the world are janitorial and cleaning services doing with high tech machines? Utter rubbish check in process. Waste of time and redundant manpower costs only lining the pockets of outsourcing companies.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Shame on you Perth airport"

(South Africa)

Not Verified | My mother landed in Perth today, 8 May 2023. She was traveling internationally for the first time to visit my sister in Melbourne and needed assistance in Perth. No one assisted her and she had to find her own way to get the plane to Melbourne. She even had to assist an elderly lady who also didn't receive assistance from staff at the airport. There were also problems with the boarding gate that changed without my mother knowing. If she didn't ask about the boarding gate, no one would have informed her about the change of gates. I am more than utterly disgusted in Perth airport and its personnel for neglecting my mother and others who need help. Utter utter disgust. Shame on you Perth airport.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"choice of shops is poor"

(United Kingdom)

Not Verified | One of the worst airports in the world. The self service check in system is awful and the staff who are supposed to be helping you do not have a clue about what to do. Bars and cafes do not have enough staff and choice of shops is poor. Would deter me from returning to Perth again.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Security are rude"

(Australia)

Not Verified | Security are rude, and don't listen to customers and make up excuses to fob off complaints. It shouldn't take a customer with status travelling with two children an hour to get from curbside to lounge, a nurse carrying a very small baby on a monitoring device was in front of us, her and the baby received no airport staff help despite clearly struggling with everything passing through airport security, whilst a number of staff are simply standing and watching. You should be ashamed of the way security is managed at Perth Airport today, I appreciate that they are there to follow a process, but they clearly don't give two hoots about something outside of that.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"like a vacant dead shopping centre"

(Australia)

Not Verified | It’s like a vacant dead shopping centre that continues to open -all the cafeS, bar, /oney exchange are closed! And the one that is open (opp gate 53/54) is wildly overpriced even for airport prices.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"lines are constantly seemingly endless"

(Australia)

Trip Verified | Without fail the worst airport in OZ hands down. Even when you arrive super early for your fligh the lines to get through airport security are always ridiculous. This airport never has enough airport security staff and the lines are constantly seemingly endless. Understaffed, overpriced food and a terrible experience in general. Flights are constantly late or delayed because of the above. Please avoid flying through Perth at all costs if humanly possible. Unfortunately I need to go there on a regular basis and it's a constant source of anxiety before and after the trip.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no