Palma de Majorca Airport

✅ Trip Verified | The check in and security were quick and painless compared to many airports. However our flight is delayed by two hours and whilst there are shops and restaurants, there isn’t a single seat and we can’t go to gates as we won’t know for another hour so we (and many others) are sat on the floor in the holding areas, this part really needs updating.

Not Verified | Nice airport, could do with updating though, quite dark and not very welcoming. The reason I’m writing this review is that you cannot purchase ladies sanitary products anywhere in this airport! I found this to be completely unacceptable. You should be able to at least purchase them in the ladies toilets. Please can this be investigated.

✅ Trip Verified | I stupidly left my camera, phone and tablet in my second security tray, we were sitting at departure gate when I realised. The policeman on passport control couldn't have done more for me getting me back to the security area, thankfully my items were there. The policeman looked as happy as I was when I returned with them. Such a relief, wish I could thank him again in person. Thankyou from the highlands of Scotland, could have been such an expensive mistake.

Not Verified | Terrible place, plane loads, literally hundreds of people waiting around for luggage that doesn’t arrive. No information, no communication. I love Majorca but I’ll never come here again after this experience.

Not Verified | Absolutely disgusting place. No seats, nobody to ask any questions, basically we were just like a load of cattle being herded around. There were people sitting or sleeping on the floor, people fighting for a seat as some were elderly so need a seat but nothing there. It will be a very long time before I go back there again, and to make matters worse, because of flight delays and no one wearing masks I unfortunately got covid. So thank you Palma airport.

Not Verified | Horrendous experience at this airport especially on our departure. We were just shunted into a very long queue. They had already called our boarding but we were in mile long queue. There was no help or a fast track system for us to go to. One of our group had pushed through and was told we had 5 mins before the gate would close. We were still in long queue. In the end we pushed ourselves forward into queue for families and disabled users. This is not good enough. Staff were not helpful as we kept asking if we could jump queue to get on our flight and was just told join the queue. This really must be sorted. You must have a fast track system so people whose flights are imminent can go through. I appreciate this is a very big airport but there must be a way of letting people through the system to board flight. I would appreciate a reply to this review as I wouldn’t want other holiday makers to go through what we did as we were all extremely stressed. We didn’t even have time to visit the toilet!

✅ Trip Verified | Palma Mallorca check in desk. Staff were rude, and offered little to no customer service. Most of them should be working out the back dealing with the luggage not front of house. Although after speaking to the manager she had more experience with dealing with customers. Palma Airport is a hit and miss when it comes to customer service - 31st Jan, 0900, Stuttgart flight.

✅ Trip Verified | Absolute disgrace. Not a single trolley available in the luggage hall. Not one. I saw parents struggling with small children, cots, suitcases, bags. Older people trying to lug bags across the hall, people with golf bags, suitcases and not enough hands. How are people supposed to manage? We are returning to our jobs here and had 7 bags and boxes between the 2 of us. Why on earth has the airport removed all the trolleys? It is appalling.

Not Verified | I came to Majorca for a 1 week holiday. Route: East Midlands - Palma de Majorca. Arriving was a mess. I arrived at 9:30 PM and passport control and it was awful, there was a massive line with only 1 or 2 officers there! It took us at least 50 mins to get through that! Although the bag collection wasn’t too bad. One week later arrived at Palma to return to East Midlands and it was brilliant. Literally no lines whatsoever and we boarded on time and it was good. Overall: arrivals is awful lines and only 2 controllers on duty! But departures fast and easy!

Not Verified | Extremely unprofessional and poorly organised with significant risk factors. On arrival at Palma de Mallorca airport on 5/8/19 at 1pm our company of passengers were ushered into an already full terminal A for passport control. There was standing room only and several crushes as passengers swarmed - ill informed of what was happening. Unfortunately it remained this way for the hour and a half of queuing up, meanwhile, more flights were arriving all the time and continuously pushing from behind. Once finally at the queue for passport control our family was separated - Women with children was sent to the passport control booths - only 2 were open!! - while men and people without children went through an alternative route. Being a mother with a baby and another child and several bags and no water i found this a massive physical and disorienting struggle - however I saw older couples struggle much worse health wise - probably due to the heat in the terminal and lack of access to water and toilet facilities. It wasn’t until I arrived with the children at baggage reclaim did I find my partner which was in the next building. The staff were very unhelpful in explaining what the queuing was for. Why did they not just signpost two queues - one for families and one for people without children in their company thereby cutting their waiting times and risk in half? Why were there so few officers on duty? Literally operations were performed with a backbone of staff - I counted five for more than what was easily 2500 passengers. Had they’re been a terror threat under these conditions I shudder to imagine the outcome. Extremely unprofessional and poorly organised with significant risk factors. Departures were much more efficient, however, again the terminal was far too hot and there were massive delays for some passengers.