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Mumbai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 322 reviews
4/10
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3/10

"very little help is provided"

(United Kingdom)

Verified Review | Yes, the international terminal is a great improvement on the old one, but although the architecture is 21st Century, the security processes strictly Victorian. Trundle up to the main entrances and you will find one policeman (perhaps two during the rush hour) checking your passport and boarding pass before you are let into the building. The checking process takes about 30 seconds per passenger, the policeman giving the impression he has not does this before. The lengths of queues seem not to matter as there are several colleagues lounging around doing nothing. Baggage check-in was quick and efficient, but the security checks before being allowed air-side were also Victorian: compare the throughput of, say, Gatwick to Mumbai to see how inefficient the process is. And in the land that is supposed to be the global centre for software development! What makes matters worse is that very little help is provided to the many first-time travellers, young men going off to work in the Middle East. None are told to throw away bottles of water before they join the queue, and then there are delays because jars of mother's home-made masala have to be checked for their chilli content. Again, there was a high proportion of security guards doing nothing to ease the queues. Mumbai International may look smart, but its security processes need to move a century or two forward.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Gate areas have sufficient seating"

(India)

Verified Review | Flew Mumbai - Bangkok on Bangkok Airways on 2nd May 2017. The Airport could be deemed as one of the finest airports in India and Asia. Check-In is a breeze with the airline check-in counter numbers clearly displayed as you drive through. Security Clearance is swift too. My only concern here is the Immigration which on my third visit is painstakingly slow. The Airport has plenty of F&B options and spotless washrooms. Wi-Fi is available for free for 01 Hr. only (P.S. You need an Indian No. to activate the same). Boarding Gate areas have sufficient seating. Charging points for cellphones and laptops are available in plenty. Desktops providing free internet access are available at most places. A huge display of Artwork and Installions is prominent throughout the Airport and must surely be seen prior to take-off. Arrival on the 08th May 2017. Immigration was quick (barely took 10 mins.), baggage claim was not a problem too with the baggages already at the belt while we arrived. Mumbai Airport Terminal T2 is certainly the best airport in India currently. Awaiting for the Airport Metro Line to commence operations soon.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"huge improvements have been made"

(India)

Verified Review | I am a frequent traveller. Mumbai Airport has a very good ambience. Long queues are the concern especially during peak times. Adequate sign boards are required at T2 e.g. taxi or cab information at arrivals. But compared to previous times, huge improvements have been made.
Experience At AirportArrival and Departure
Date VisitApril 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"my worst airport experience ever"

(Australia)

Verified Review | Have flown commercial for close to sixty years visiting cities on six continents I can say, without question, that my recent transit through Mumbai International airport rates as my worst airport experience ever. In most airports the trip from the gate to the baggage collection is a short walk or a ride on train or moving walkway. Here after a 20 hours of travelling you expected to walk miles. Once you rechecked your bag it is again a long walk to the gate. To make live more difficult toilets are few and far between. An airport to be avoided.
Experience At AirportTransit
Date VisitApril 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
10/10

"quite functional and clean"

(Finland)

The new T2 seems to have been fully completed with bars, cafes and shops for domestic flights as well: pleasant views and corridors upon arrival with a quick luggage delivery, very good departure area with fast security (maybe depending on the time of the day) and an airy departure hall with plenty of options for food and drinks as well as shopping plus a good view on the tarmac, if needed. This is my favourite airport in India: quite functional and clean, the only gripe is bus transportation to/from aircraft which is quite common for domestic flights. All in all, a huge improvement over the past few years into a world-class airport.
Experience At AirportArrival and Departure
Date VisitMarch 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"I wouldn't go via Mumbai again"

(United Kingdom)

Verified Review | Arrival from Dubai was fine. Immigration moved pretty swiftly and bags came in a reasonable time. Departure was another matter. I went from Terminal 2 Domestic and the queues for security were horrendous. Surly uncooperative staff who have no concept of customer service. Unless it was a necessity I wouldn't go via Mumbai again.
Experience At AirportArrival and Departure
Date VisitJanuary 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
no
6/10

"the process is quite trying and agonising"

(India)

Verified Review | While Terminal 2 of the Mumbai International Airport is new and much improved in services, there is now one big shortcoming which is quite irritating whenever arriving. The arrivals are on floor 6 and car park is on floor 5. A simple ramp could have easily made passengers arriving on 6th floor to move quickly to 5th floor where cars are being parked. However the process is quite trying and agonising. One has to wait for the lift most of the time which are occupied by passengers going upto the 10th floor for departures or people coming down from the 10th floor after seeing off their guests. Add to the problem is there only one way to enter and exit lifts which is so messy unlike the entry on one side and exit on the other side which is the feature common in many airports that makes mobility easier. Its jostling crowd in the lifts with luggage carts going upto departures at 10th floor and passengers are trying to get into the lifts even those going up lest they do not miss the lift that will come down later. A very unpleasant experience for an international airport. Once I saw a couple of lifts on repair and what is left out is utter chaos and disorder taking nearly 20 t0 30 minutes for coming from 6th floor to 5th floor which if a ramp could have been provided passengers can glide through very smoothly and undisturbed. I am still not able to understand the mind of the engineers who thought up such a complicated way to move across just one floor.
Experience At AirportArrival Only
Date VisitJanuary 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"arguably the worst parking arrangements"

(India)

Verified Review | Arguably the worst parking arrangements - park in one place, then go to another to a manned post who only possess it through a machine for time stamping. Then park the car again and pay in a completely different place. Come back and go to another exit where there are scouts of men doing absolutely nothing but throwing their weight around. Argue with them because they want the card which you've already submitted to the cashier while paying the parking fee. Amazing comedy of errors, shoes of people employed doing nothing but harassing, security people who harass because you've parked the car to go and pay!
Experience At AirportArrival and Departure
Date VisitDecember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"airport is a mess"

(India)

Verified Review | The airport is a mess with international and domestic departures being separated. Some airways like Jet Airways prefer to use terminal 2 (international departures) even for domestic flights while GoAir etc is in terminal 1A/B. There is no shuttle between both the terminals. Taxi outside would charge you 450₹ from terminal 1 to terminal 2. No proper guidelines upon arriving. Have to keep seeking help of airport staff to get to the airline gates. E-boarding pass not allowed, they require you to carry hard copies. If you do not carry a boarding pass hard copy, there's a travel agent (Akbar travels) who does this at exuberant price of 100₹ per page. Shopping though is good, wide range of shops for all needs.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"much improved over the years"

(Austria)

Mumbai Airport (Terminal 2) has much improved over the years. Upon arrival, immigration was fast, they have separate counters for business class (did not need them) and baggage delivery fairly quick. ´From leaving the plane until I was out with my bags it took less than 20 mins. Outside arrival hall is a pick-up area where hotel buses pick you up. Very well organized. Similar experience upon departure. They check your ticket when trying to enter the departure hall, but no queues. Check-in, security passport control was fast and staff was friendly. Swiss lounge was decent with sufficient seating and food options. Lots of shopping options, though everything is totally overprized. Departure area spacious and clean. Airport has free wifi, but in order to use it you need an Indian mobile number, otherwise you cannot receive an sms with access code. They don't allow sms access to foreign phone numbers. Only airline lounges provide proper wifi access. Overall a very positive experience.
Experience At AirportArrival and Departure
Date VisitNovember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes