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Mumbai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 287 reviews
4/10
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10/10

"amazing ambience"

(United Kingdom)

I never thought an airport would make me say 'wow' but Mumbai has amazing ambience with hundreds of paintings / sculptures / decorations that brought out a great sense of culture. The second best thing about the airport is the qachitecture. The vast amount of space, high ceilings, lighting all contribute to making it a great airport experience.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

Mumbai Airport customer review

(India)

I had to be at Mumbai Airport, T2 on 27th Jan 2016 at 5.00 am to catch my flight to Calicut. The flight was delayed by over 2.5 hours meaning that we were in the airport for over 3 hours. The departure gate was 40 A. The airport is aesthetically pleasing, however there were swarms of were mosquitoes inside, this along with it being difficult to find a seat made for a nightmare 3 hours at this airport.
Experience At AirportDeparture Only
Date VisitJanuary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"immigration needs to faster"

(Germany)

Immigration needs to faster and urgent need of more counters. Took 1 hr at around 2 am. Ground staff are polite and helpful most of the times. Have been flying in and out of the airport, since 2012. Cleanliness in the airport and toilets is good and one feels spacious enough as compared to Dubai or Abu Dhabi airports. In the future they need to provide better immigration clearance and visibility which will help in making it an international transit hub.
Experience At AirportDeparture Only
Date VisitJanuary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"airport is fantastic"

(United Arab Emirates)

Terminal 2 has an amazing design, lot of seating and a huge food court. On arrival it was really fast and I was out in less than an hour. However on departure the immigration, baggage drop-off and customs queues were long and really no proper systems in place leading to us waiting for almost an hour and a half. This is the first time this has happened but otherwise the airport is fantastic - a hundred times better than the old one.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"this was horrifying"

(India)

Arrived on Jet Airways flight from Bhuj. Bussed to the arrivals lounge of the domestic terminal and and as this was evening peak hour we expected crowds, but this was horrifying. More than 10 flights waiting for luggage and only 3 belts of the 5 working. Our baggage belt had flights from 3 different destinations showing and baggage took an hour. No trolleys available until they came in with hundreds and then left them in the middle of the belts to cause further congestion. When you get outside its a free for all. People stopping cars midway and getting in/out without caring for the jam behind. No airport staff to be seen to help anywhere. Its a shocking terminal.
Experience At AirportArrival Only
Date VisitJanuary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"chaotic and very poorly organized"

(United States)

Transfer from international arrival to departure in the same terminal - T2, is chaotic and very poorly organized. It doesn't matter how the airport looks, if the traveler cannot transfer smoothly the terminal is a waste. Passengers can move from arrival to departure lounge in all airports in Europe without any difficulty, without going out of the terminal. Only in Mumbai, you need to go out and enter again. When you go out, the elevator scene is chaotic. Rude people keep pressing the button going up and down without knowing where to go. Walking gout of the immigration takes you through the duty free shops in an attempt to make you shop. This leads to more confusion and congestion. Immigration scene is another nightmare. Always crowded with most of the counters not open even when big jumbo jets are landing at prime hours. There are not enough immigration staff and the attitude bad and impolite. Airport building may be of international standard but the way it is run is typical third world experience. It's not the building but how things are organized and how well the employees behave.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"very disappointing experience"

(India)

I had to transfer from domestic to international terminal and that was not well organised. The security and immigration at the international terminal took over 90 minutes. Several X-ray machines were not in operation and the area was understaffed. Immigration lines were huge and some counters were unmanned. After stamping the passport we had to again stand in another line to show our stamp to an officer. By the time all this was done everyone was exhausted. While the terminal looks good, the experience of transferring from domestic and the security and immigration took away any interest to look at the other features in the airport. Overall a very disappointing experience.
Experience At AirportDeparture Only
Date VisitJanuary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
no
7/10

"a great terminal to use"

(United Kingdom)

Terminal 2 offers international and some domestic flights. Gorgeous design, lots of space, and even mood lighting with lounge music. Shopping and food options yet to open fully, but hold a lot of promise. The art exhibit is very interesting and unique. Walks to the gate are long-ish, and the travelators quite badly planned. City-airport transfers are limited. Still a great terminal to use.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"small and overflowing with people"

(India)

Used both terminals of BOM several times over the last year - typically 4-5 times each month. Reviewing both separately. Terminal 1, domestic, is living horror. Small and overflowing with people, and absolutely hopeless airside dining and shopping. Bus boarding areas are reminiscent of commuter train stations at rush hour, while bridge boarding areas are bearable at the least. Arrival halls are bare and cramped again, the only saving grace being that they offer a quick exit.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"hope things improve"

(Singapore)

Happened to travel past midnight on 18th Dec 2015. Worst experience with respect to immigration process. Came In transit and had to take midnight Air India to Singapore; took 45-50 minutes to clear immigration with no airport staff to guide people. What's the use of constructing a good looking terminal if service is comparable to Stone Age. Nearly missed my flight. Airport authorities have to take cognisance of the situation. Hope things improve.
Experience At AirportDeparture Only
Date VisitDecember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no