Mumbai Airport

Customer Reviews

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9/10

"Facilities provided were clean"

(Canada)

Verified Review | Facilities provided were clean, my flight was early in the morning so lines were not that long, fairly easy transaction. Airline representative was knowledgeable, immigration officer were polite as well as security officers. Long walk to the gate was compensated by flat electronic escalators good experience overall.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"How is this an efficient system?"

(Hong Kong)

Verified Review | I will never travel to Mumbai Airport again. The security process for transit passengers is repeatedly traumatic. On the latest egregious occasion, it took 40 minutes to an hour to get through the security checkpoint, which was complete chaos after at least 150 passengers from five different flights were stuck there, some almost having nervous breakdowns at the prospect of missing their flights - which probably happens often! Why? 1)There are sections for men and women, but within those sections there is no clear system of queues or no ropes or tapes to guide everyone, such that everyone herds around the conveyor belt, before forming another mass around the sole operating full body scanner for women. The security officer behind the curtained section takes her sweet time, too. Why not double your staff immediately when you see giant queues forming? 2) You place your things on the conveyor belt and have to form a separate queue before the body scanner. Often this means that your things will be scanned way ahead of you and will be sitting there at the opposite end of the X-ray machine, unattended. This is illogical. What if you leave a wallet or a laptop there for 40 minutes while you wait to get through the scanner? What's to stop someone from taking them? 3) This also means that the terrible X-ray security staff cannot match belongings to their owner immediately when they spuriously decide to do further inspections. There's a cattle call at the end of the conveyor belt (if by some miracle you get through!) asking the security staffer to please send along the bags or at least inform the owner if their bag needs to be inspected further. This does not happen. Recently my bag had to be checked five times. Each time, it was not disclosed what I needed to show or take out. I was accused of bringing a lighter. I don't even smoke. Hoping he had some semblance of reason, I asked the officer to open my entire bag if he wanted to double-check that I did not have a lighter. All he said was "take out your lighter." Again, I did not have a lighter. He then proceeded to let it go through the X-ray two more times. How is this an efficient system? It is a complete nightmare! Moreover, isn't this system precluding paying fliers from enjoying the revamped airport and shopping or dining at restaurants, contributing to profits? 4. Speaking to the airline I flew with, staff at the airport are completely aware of the problem with transit security. But nothing is being done by the airport authority. It should look to airports that handle crowding well, like Hong Kong airport or even Charles de Gaulle in Paris, which is where we traveled from. Until that happens, Mumbai is a no-fly zone for me.
Experience At AirportTransit
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"immigration control was overcrowded"

(India)

Verified Review | Mumbai Airport immigration control area at 5am was overcrowded. The queue was moving very slowly. No administrator was seen around. Less than 50 percent windows were manned. People were skipping queue and arguing. Wheel chair queue was being misused by people and attendants. Wheelchair used 4 Windows. Others had to use fewer. Even the stamp checking guy had a big queue. Customs checking another 15 min queue. After Istanbul experience this is a shock.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"immigration was a nightmare"

(India)

Verified Review | Departed Mumbai on late night flight to Zurich. The check in facilities at the airport were fine however immigration was a nightmare - huge queues. Most counters were open so the queues moved fast but was still a 40 minute wait. Security was fast. Food options at the airport were limited and crowded and mainly fast food - there are only one or two nice places to sit and eat. Airport clean and efficient otherwise - many ground personnel to help you find your way to the very poorly signed gates. Lots of seating at gates plus charger points for phones.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"poor seating arrangements"

(India)

Verified Review | It's pathetic that customers have to organise for their own transportation between domestic and international terminals. It's not only adding to the cost but also time to travel to get a taxi and time to travel in between terminals. Too much time for immigration at the time of departure and poor seating arrangements. Although this airport T2 is built recently and much later than Delhi T3 but still Delhi airport is the best by far. Probably GMR have better commonsense than GVK.
Experience At AirportArrival and Departure
Date VisitJune 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"worst terminal to parking experience"

(India)

Worst terminal to parking experience. Took me 20 mins to walk from aero Bridge to exit without any check in baggage. Also security wise too unconventional. Only airport in recent times who confiscate your body sprays. This is after travelling over 20 airports within India with the a body spray every time. AAI has not managed to standardize this across airports.
Experience At AirportDeparture Only
Date VisitJune 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"lack of adequate signage"

(Qatar)

Verified Review | Modern airport with ample space. Immigration was very fast and swift. Ample counters to tackle large crowds is welcoming. Arrived to transit to domestic flight so it was like arriving and then newly departing by checking in the luggage. Liked the airport with plenty of eatout options. Lack of adequate signage was the only downside noted and the domestic flight security check was at a snail pace contrary to immigration.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"very little help is provided"

(United Kingdom)

Verified Review | Yes, the international terminal is a great improvement on the old one, but although the architecture is 21st Century, the security processes strictly Victorian. Trundle up to the main entrances and you will find one policeman (perhaps two during the rush hour) checking your passport and boarding pass before you are let into the building. The checking process takes about 30 seconds per passenger, the policeman giving the impression he has not does this before. The lengths of queues seem not to matter as there are several colleagues lounging around doing nothing. Baggage check-in was quick and efficient, but the security checks before being allowed air-side were also Victorian: compare the throughput of, say, Gatwick to Mumbai to see how inefficient the process is. And in the land that is supposed to be the global centre for software development! What makes matters worse is that very little help is provided to the many first-time travellers, young men going off to work in the Middle East. None are told to throw away bottles of water before they join the queue, and then there are delays because jars of mother's home-made masala have to be checked for their chilli content. Again, there was a high proportion of security guards doing nothing to ease the queues. Mumbai International may look smart, but its security processes need to move a century or two forward.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Gate areas have sufficient seating"

(India)

Verified Review | Flew Mumbai - Bangkok on Bangkok Airways on 2nd May 2017. The Airport could be deemed as one of the finest airports in India and Asia. Check-In is a breeze with the airline check-in counter numbers clearly displayed as you drive through. Security Clearance is swift too. My only concern here is the Immigration which on my third visit is painstakingly slow. The Airport has plenty of F&B options and spotless washrooms. Wi-Fi is available for free for 01 Hr. only (P.S. You need an Indian No. to activate the same). Boarding Gate areas have sufficient seating. Charging points for cellphones and laptops are available in plenty. Desktops providing free internet access are available at most places. A huge display of Artwork and Installions is prominent throughout the Airport and must surely be seen prior to take-off. Arrival on the 08th May 2017. Immigration was quick (barely took 10 mins.), baggage claim was not a problem too with the baggages already at the belt while we arrived. Mumbai Airport Terminal T2 is certainly the best airport in India currently. Awaiting for the Airport Metro Line to commence operations soon.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"huge improvements have been made"

(India)

Verified Review | I am a frequent traveller. Mumbai Airport has a very good ambience. Long queues are the concern especially during peak times. Adequate sign boards are required at T2 e.g. taxi or cab information at arrivals. But compared to previous times, huge improvements have been made.
Experience At AirportArrival and Departure
Date VisitApril 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes