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Mumbai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 299 reviews
4/10
No Skytrax Rating
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9/10

"clean and impeccable"

(India)

Traveled from Mumbai to Bangalore and back in May 2016 from the brand new T2 Terminal. The terminal was clean and impeccable. The only thing which was annoying was the security checks and the unfriendly security personal at the gates. India authorities should train their security personal to smile a little. The signage was good. Toilets are good. Wifi was slow and took too much time to activate. Ambiance was great.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"very short staffed"

(India)

Airport is beautiful but the lines in immigration are extremely long. We almost missed our flight due to the unreasonable wait time - very short staffed - took almost a full hour to clear immigration. Apart from this the experience was good. Authorities hear us and take note of this pathetic situation - it is spoiling airport's reputation.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"poor number of immigration staff"

(India)

Very poor number of immigration staff at Mumbai airport and this leads to long queues. Families with small kids traveling in the early hours of morning face difficulties - there is nobody to guide and control the queues.
Experience At AirportArrival Only
Date VisitMarch 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"horrible experience"

(India)

Horrible experience while exitiing Mumbai airport trying to take a taxi. Most of the staff don't know the exit gates, levels, parking bays for radio taxis - basic information but send you in the wrong direction. Terminal exit design is pathetic and you have to sweat on a 15 to 20 min walk and take snail paced lifts and walkways. Even for pick up drivers have to mandatorily pay 110Rs tax.
Experience At AirportArrival Only
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

"refreshed ambience and space"

(India)

Mumbai is a good airport with refreshed ambience and space. Long immigration queues imprints that last impression of Mumbai before departure - poor organization and efficiency. Signage font in the hall are too small. One has to come very close to it in order to read gate numbers, directions etc. At the arrival hall it takes a while before seeing your check in baggage and add to that long queues at the arrival customs. If they can overcome above challanges, it would be a world class airport.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"signage is adequate"

(Tanzania)

Huge airport. Passed through terminal 2, nice and clean, toilets were very clean. Great attention given to the decor (carpeting and amazing mural) felt more like a museum than an airport. Provides rides for the infirm. Immigration is a nightmare, arrived at 04.30 and waited for well over an hour. Signage is adequate. Customs a breeze. Not a bad experience.
Experience At AirportArrival Only
Date VisitApril 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Mumbai Airport customer review

(Thailand)

The newly built Mumbai airport is truly magnificent, with very attractive features inspired from local traditions, history and folklore. Plenty of space, plenty of light, good indications. Having used the visa on arrival, the immigration procedure was extremely fast on the way in, but on the way out, the queuing was atrocious, with 60% of the desks unmanned despite the amount of people queuing. Prices in airport shops generally high, but plenty to see, plenty to eat; very long distances to/from the gates, and you can walk easily for 15 to 20 minutes in deserted corridors on arrival, if you do not have the good fortune to fly business and to be picked up by electric cars. Nevertheless, a fantastic experience and the place is so clean that it is difficult to believe that you are still in India.
Experience At AirportTransit
Date VisitMarch 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"immigration was extremely slow"

(United States)

Beautiful airport with bureaucracy galore. First off the lines for security were long even for business class passengers. The immigration was extremely slow with only 1 line for business class customers and about 20 lines for all other customers. Once you get through immigration those 20 lines lead to 2 to 3 humans who will physically check your passport to see if you have a stamp on it or not from one of those 20 lines of immigration. I would say if the got rid of the bureaucracy and moved to better lines at immigration, things would be faster. Single line multiple server has been proven to be more efficient why don't they use that at this airport. Overall a nice airport.
Experience At AirportDeparture Only
Date VisitJanuary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"all modern facilities"

(United Kingdom)

It was a well maintained clean airport with all modern facilities. But I was stuck in a queue for immigration for about 1.5 hours. It is very obvious that, lots of flights are arriving to this airport and the density of passengers is higher than other airports. So please open more counters and also train staff to do their jobs faster.
Experience At AirportArrival Only
Date VisitJanuary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"amazing ambience"

(United Kingdom)

I never thought an airport would make me say 'wow' but Mumbai has amazing ambience with hundreds of paintings / sculptures / decorations that brought out a great sense of culture. The second best thing about the airport is the qachitecture. The vast amount of space, high ceilings, lighting all contribute to making it a great airport experience.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes