✅ Verified Review
| I will never travel to Mumbai Airport again. The security process for transit passengers is repeatedly traumatic. On the latest egregious occasion, it took 40 minutes to an hour to get through the security checkpoint, which was complete chaos after at least 150 passengers from five different flights were stuck there, some almost having nervous breakdowns at the prospect of missing their flights - which probably happens often! Why? 1)There are sections for men and women, but within those sections there is no clear system of queues or no ropes or tapes to guide everyone, such that everyone herds around the conveyor belt, before forming another mass around the sole operating full body scanner for women. The security officer behind the curtained section takes her sweet time, too. Why not double your staff immediately when you see giant queues forming? 2) You place your things on the conveyor belt and have to form a separate queue before the body scanner. Often this means that your things will be scanned way ahead of you and will be sitting there at the opposite end of the X-ray machine, unattended. This is illogical. What if you leave a wallet or a laptop there for 40 minutes while you wait to get through the scanner? What's to stop someone from taking them? 3) This also means that the terrible X-ray security staff cannot match belongings to their owner immediately when they spuriously decide to do further inspections. There's a cattle call at the end of the conveyor belt (if by some miracle you get through!) asking the security staffer to please send along the bags or at least inform the owner if their bag needs to be inspected further. This does not happen. Recently my bag had to be checked five times. Each time, it was not disclosed what I needed to show or take out. I was accused of bringing a lighter. I don't even smoke. Hoping he had some semblance of reason, I asked the officer to open my entire bag if he wanted to double-check that I did not have a lighter. All he said was "take out your lighter." Again, I did not have a lighter. He then proceeded to let it go through the X-ray two more times. How is this an efficient system? It is a complete nightmare! Moreover, isn't this system precluding paying fliers from enjoying the revamped airport and shopping or dining at restaurants, contributing to profits? 4. Speaking to the airline I flew with, staff at the airport are completely aware of the problem with transit security. But nothing is being done by the airport authority. It should look to airports that handle crowding well, like Hong Kong airport or even Charles de Gaulle in Paris, which is where we traveled from. Until that happens, Mumbai is a no-fly zone for me.