Mumbai Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 297 reviews
4/10
4 star Skytrax Rating
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7/10

"spacious and beautifully done up"

(India)

Not Verified | The Airport is wonderful! Something we had always hoped our country could achieve. It’s spacious and beautifully done up. The greatest disappointment was the Loyalty lounge. Tables were filthy. Not cleaned for ages. The toilet was not accessible by a wheelchair!
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"extremely poor experience"

(India)

Trip Verified | I had extremely poor experience at Mumbai Airport from the staff. They were very rude at their check in counter and was also not giving proper information. Also gave the wrong information that ruined my whole Journey. Never recommend this airport to any one.
Experience At AirportTransit
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"security was the best I have experienced"

(United Kingdom)

Not Verified | My experience when going through security at this airport was the best I have experienced. I have a colostomy bag fitted after having bowel cancer, the security guard that did my search enquired what it was then proceeded to enquire on my health and to wish me well it makes such a change to not be shunned as is the case in most airports, congratulations to whoever is doing the training and education job.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"What a stressful experience"

(United Kingdom)

Not Verified | Worst airport I have come across. Long queue at immigration on arrival without any help specially for elderly people and with children. Fingerprint scanner doesn't work properly. took us two and half hours to get out of airport. Would definitely avoid Mumbai airport if we have a choice. Same at international departure , rude staff at check in desk then security and again immigration on leaving airport. What a stressful experience. I don't see all these formalities at many other airport. Avoid Mumbai airport if you can.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"has no interests in it's customers"

(United Kingdom)

Trip Verified | An airport that has no interests in it's customers or any sort of service. Not enough immigration staff, the queues were so long and no one cared. The airport staff guy helping customer baggage through the customs x-ray machine hinted at wanting to be paid, even though he was doing an airport job which he was paid be do. Went to the prepaid taxi service who refused to go the destination in Andheri West which I wanted to go, due to some road closure. One of the most stressful experience I have gone through. Surprised that with all international travelling, one of the abysmal airport experiences I have had. I wish there was a zero rating which is what this airport deserves.
Experience At AirportArrival Only
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"arrival experience is mostly good"

(India)

Trip Verified | Mumbai Terminal 1 Domestic terminal of airport, relatively small but busy either arriving terminal by bus or connected to aerobridge not a long walk to baggage and exit. Few eatries and a alcohol shop at baggage area, clean toilets, cab booking counter available just before exit, complementary terminal transfer bus to Terminal 2 available from outside. Overall arrival experience is mostly good, should have more food options.
Experience At AirportArrival Only
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"poor quality of basic amenities"

(United States)

Trip Verified | The terminal is huge, and interiors are great. Unfortunately, they are let down by several factors. First of all, the airport wifi is horrible. They ask for Indian phone number to access and get the pin, but in addition, they are only providing for 45 minutes. After that, the message pops up to buy an "exciting wifi pack" of 1, 3, 5, or 7 days. What logic is this, that for a matter of few hours, one should buy wifi pack of a day. The Air Conditioner and Ventilation is horrible - feels like a sweat shop. Somehow, immigration was quick, duty free is good, but these things are covered up by poor quality of basic amenities.
Experience At AirportArrival Only
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"not long walk to baggage and exit"

(India)

Trip Verified | Terminal 1 Smaller terminal used by domestic LCC. After disembarking not long walk to baggage and exit. Few snacks counter at arrival near baggage and exit. Prepaid cab counter near exit. There is also an auto rank for short distance. There is also a BEST bus stop but not suggested for someone with heavy baggage. Airport special AC bus also available for few routes, may check routes and decide. For passengers having next flight from terminal 2 free shuttle bus available after exit, just follow the sign. Sufficient chairs available at baggage area for those who needs to wait along with clean toilets.
Experience At AirportArrival Only
Date VisitSeptember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"officers at the counter were confused and slow"

(Oman)

Trip Verified | Emigration counter was over crowded. There was no proper queue. The officers at the counter were confused and slow, made us stand for a long time. There was no person to complain to about it. Talked to one Indigo staff and he said its all under govt and it's not his department.
Experience At AirportTransit
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"not well-mannered"

(India)

Trip Verified | This airport staff is so disgusting that does not know how to behave, not well-mannered, not well-educated.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no