Liverpool Airport

Arrived Easter Saturday 2014 from Paris at 10.00 am on Easyjet. Waited over 30 minutes to clear immigration. Why so few Border Agency staff on duty? It is a disgrace (and I'm not having a go at Liverpool being born/bred and live in Liverpool). Come on Border Agency YOU are letting our city down and are presenting a very poor impression of the UK to our guests from abroad. Levy the airlines to pay for the staffing and then get on and do your job. All 8 lanes should be manned at this time. not 3. Sorry but this really is no good enough.

Last travelled from here 3 years ago and felt things were better good parking £9 pounds a day just opposite the terminal. Better range of facilities airside than previously and much cleaner lack of seating at gates still a problem however security quick on this occasion and out of airport very quickly coming back as coming from Dublin passports were not checked.

This is a review of the Aspire Lounge. I paid to use this lounge as would most visitors owing to the type of flights using Liverpool. I can honestly say that its the worst lounge I have used anywhere in the world. Food options are limited to a pot of Knorr packet soup and some rolls processed cheese and some crisps! Wine choices are poor and there is nothing extra available to order. There are no toilet facilities in the lounge and the free wifi kept disconnecting. Really not recommended unless the aim is to drink more than 4 spirits to achieve value for money.

This is an appalling airport to travel from. I used the rental car facility. The signs for the car drop-off are unclear. There are warnings that if you stop to try and get your bearings you may get fined. The car rental drop- off is in an uncovered area at least 300 yards from the terminal building. There are no baggage carts! If it is raining which is most days in Liverpool you arrive at check-in soaked. The security process is slow stressful and inefficient. We waited for 30 minutes to clear security. Only a few lanes were open at the busiest time of the day - why? We were directed to Lane 1 and then after waiting there were redirected to the other end of the security hall - exactly where we had come from. I live in Palma de Mallorca where the security even at the height of the tourist season is smooth and easy. It is rare to take more than 15 minutes. So why is it impossible for a tiny regional UK airport to do the same. Avoid this airport if possible.

I'm usually positive about Liverpool Airport and overall there were again no problems when my wife and I used it this week as the departure point for a short break: easy parking painless passage through security efficient handling of boarding procedures etc. I would however query why having increased the seating in the quiet area near Gate 3 (our usual choice for waiting till our departure gate is revealed) those in charge have moved the single departures monitor right out of that area entirely. The result: more seats available but hardly anyone using them because of the need to get up to find a screen. Also returning to a very wet and windy Liverpool yesterday really made us aware of how unwelcoming "International Arrivals" is. Queuing for access in the rain shuffling through a miserable entrance area then negotiating a tight chicane inside a grey and gloomy passport zone scarcely provide a "Welcome to the UK" experience. What a difference from the bright and glossy "Duty Free" area one cannot avoid when departing from Liverpool!

I rarely use Liverpool as it's difficult to get to by public transport and travelling through it always seems such a hassle and an unpleasant experience. The latest trip through the airport in early December 2013 was no different. Front of the terminal littered with cigarette ends large queue moving slowly at security even at 2pm on Monday afternoon shabby carpets and freezing cold in the part of the terminal where Ryanair flights leave from precious few departure screens to view and finally a long open air walk through an old metal framed tunnel (reminiscent of a 1970's rusting steel bus shelter) to the plane. In summary a trial of an experience compared to other airports and one I won't repeat for along time.

Each time we pass through it gets worse. We used to prefer Liverpool Airport to Manchester but no longer. It was smaller quicker to get through and nicer but it's gone downhill a lot. The parking is still convenient though the best offers are no longer by the airport itself but that's almost all that can be said in its favour. Our main gripe is the lack of public seating unless you want to pay to eat or drink something. When we passed through it was a quiet day and we ended up sitting at a gate - not our gate just a nearby one but of course we had to wander back in to the main hall regularly to check the departure display. Opposite us was a loo - the doors were filthy and inside was not much better. The whole place needs a complete face lift. Fortunately the security queues were short as it was not busy but it still took us 10 minutes to be checked. It must be horrendous at busy periods. Of course you can pay a fiver to get fast tack but that's just another way of fleecing the passenger. When are they going to put their passengers first and give us a decent service?

I would agree entirely with what Kelly Brownbill said on 17th about LPL. My wife and I have had 4 return flights via Liverpool this year and on each occasion we have encountered neither holdups nor unprofessionalism. It has rarely taken us travelling with hand luggage only more than 20 minutes from car park to departure lounge on the outward journey or from aircraft back to our car on the return journey. We have never experienced any unpleasantness from security staff: on our most recent transit my liquids bag was selected for testing but the lady who carried out the testing was extremely polite and even asked me first if I minded. Just as someone else has said earlier I regard the prime purpose of an airport as being to get me to or from my flight as quickly and painlessly as possible and LPL invariably succeeds on that basis. Although it has grown considerably since we first started to fly from there it is not so big or so busy as Manchester and for us that is a great advantage.

Used Liverpool Airport for the first time a few weeks ago and I have to say that all the negative reviews people have posted are absolute rubbish and probably written by the kind of people who would complain about the cracks in the pavement being too wide. Such an easy airport to use no problems or delays clean and reasonably priced. Flew from Manchester the previous year and it took 45 minutes to get through security as opposed to 5 minutes at Liverpool. All staff friendly and helpful. Plane departed early and upon arriving back baggage was out within 5 minutes and we were out of the airport and on our way home within 15 minutes of landing.

After using L'pool Airport for the first time I encountered no difficulty on my outward flight however upon my return sadly it was a different story. My husband is non EU and proceeded to the correct area for border control. The over zealous staff member at the desk accused my husband of trying to 'do him over' when he handed him his UK residence card - when the man had wanted his landing card instead (although he had only asked for his 'card' and not specified which one). I assumed he was joking but he wasn't! Odd inappropriate behaviour we have not experienced in any other airport.