Istanbul Airport

Not Verified | Beautiful design, large and it all stops here. This is one of the most expensive airports, high prices and "hidden" tactics. One beer 16 euro's, front desk bottled water 10 euro. TK ground personnel, not friendly, making you feel unwelcome. For its size this airport does not have enough seating.

✅ Trip Verified | Overpriced coffee (10£ for an iced latte). People are rude and unclear for no reason. Internet is only free for one hour which is stupid for an airport.

✅ Trip Verified | The airport is nice and ticks all the boxes for a modern airport. However, shops, food, and beverages are overly pricey. A terrible kebab starts from 10 euros, same for beers. How is possible to charge 12 euros for a Corona? WiFi is easy to access, although is not fast and especially not stable. 1 hour is free, 2 hours 6.50, and the daily pass is 9.50. Lounges are nice but, again, overpriced. Staff is generally grumpy. I understand the new airport cost a lot, however, passengers have the feeling to be scammed. It’s enough to walk through tables to hear complaints.

Not Verified | The airport is nice but the vending drink machine prices are daylight robbery. The airport should screen the vendors and ensure prices are reasonable.

✅ Trip Verified | The worst airport I've ever seen, the staff are rude and arrogant, they only speak Turkish and when we ask to speak to them in English they tell us you're in Turkey, they only speak Turkish. The customs officer even shouted at my 7 year old daughter who didn't understand what was being asked of her because they spoke Turkish to her when I asked her to stop shouting she told me to "go" as if I were in her own home it's the first time I've been faced with a situation like this I travel quite often with my children and we're always welcome at Istanbul airport you have to teach your staff that families always have priority and are given a warm welcome. They are never at the service of the people on the contrary they give you the impression that you are not welcome in their country they only have to announce that clearly and say that it is not an open country for tourists NB: on the same day I took a flight from Trabzon the people there were friendly, you wouldn't think you were in the same country

✅ Trip Verified | I consider myself a seasoned traveler, and therefore have experiences numerous airports around the world. This airport is by far the worse airport I have ever been to. Prices are extortionate everywhere. 3 times the normal price (for airports). Exchange rates are also ridiculous. Tried to exchange money, and was given a very bad rate. When I said no, I was given a slightly different rate which was a little higher. Still terrible and I didn't take it. But, since when do you have to haggle to exchange your currency? Also the WiFi is a big issue here. One hour free and you must pay a lot for more. I will do my absolute best to not return to this airport ever again. If I need to pay extra, or spend more time waiting for another flight, then so be it. Avoid this airport if you can.

✅ Trip Verified | The worst and expensive airport in the world. You need to pay for trolley and internet (only 1hr free bad internet) . All restaurants and cafe inside airport sell 3x what the price in Paris or Copenhagen. This airport is scam.

✅ Trip Verified | First time I ever used this airport and what an absolute disgrace. We had a 21 hour stop over in Istanbul after returning from a different country on the way to the UK. On the Turkish airlines website and even on the airplane entertainment screens it advertised a complementary night in a hotel if your stop over is more than 12 hours which isn't actually the case and misleading. When we eventually found the Turkish airlines hotel desk after about an hour of searching the lady that spoke to us at the desk was very abrupt and rude. I tried speaking nicely to her but it was clear she wanted me to argue with her with the way she was talking to me I tried to be nicer every time she shouted at me but it was almost like being nicer was making more angry. The attitude of staff in general around the airport was very rude. I will not be travelling to Istanbul Airport again neither will I be using Turkish airlines again. Absolute disgrace.

Not Verified | Surprisingly smelly bathrooms. The floors were wet too. The food prices are also extremely high. A small fast food meal was $18 US. Coffee was around $8. The worst part is the one hour of wifi, which is also difficult and slow to connect to and use. Before I knew it I ran out of that hour. Having free, fast wifi would've solved alot of other problems I had throughout my stay, namely my credit card not working and not being able to check the changing status of my flight. I can also back up the horrible security and immigration here too. Overall, the airport was well built and a sight to behold but these minor things are keeping it behind the middle-eastern competition.

Not Verified | Worst airport I’ve been to. They have no announcements for the flights. There’s only 1 hour of free internet which you have to obtain via scanning your passport or you have to receive a code via sms. That’s it for the hospitality, which they always boast about! The staff is on edge, unfriendly, rude and disrespectful. I’m never going to come to Turkey again. I think it’s time for the airport staff to wake up, rude and disrespectful is not modern or will be tolerated!